CAR RENTAL REVIEWS ON AVIS IN WASHINGTON

Stiffed for $420 insurance which I don’t need

Awful car. I had reserved a Jetta and, while I know the actual car is not guaranteed, the Chevy was awful - I didn't know you could still get cars that are that poor; it felt like something from the 90s. Prices were high too. Very disappointed.

The counter staff was great!

We had many troubles to leave the car beacause of the location. It was in the center of NYC, anyway the counter staff really helped us to leave the car in the correct location.

Waited well over half an hour to pickup car — there were four staff at the registers but it was *very slow*

Everything says ‘print voucher’ but there isn’t a button to do so, or a download sent by email. Very frustrating as it implies that picking up without documents would be ‘wrong’. Otherwise it’s good.

I have to change the car but they help me fast

Good plataform

The car had a mechanical problem, and Avis was very accommodating

TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out. Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including. Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.