CAR RENTAL REVIEWS ON AVIS IN PHOENIX

Car had previous renters tickets in the centre console which wasn't great. Otherwise a clean and great car.

Great price.

Avis didn't have the type of car I requested but made up for it with a better car.

Worked very well as a booking service and yes the Price Drop did cut in. Satisfying. Will use again.

Avis people were extremely helpful and friendly.

On the ”pick up” instructions it said to “go to the Budget counter,” I waited in a huge line at the Budget counter for over 40 minutes only to be told I need to go to the Avis counter. I don’t mind waiting if it’s busy but if the instructions said go directly to Avis this could’ve been avoided. The instructions also said “shuttle bus,” when in reality it was a tram/light rail. Yes, minor detail, but when you’ve got a tired wife and two kids breathing down your neck these minor details matter. Not really complaints at all just things to mention that someone may freak out about.

The Avis staff at Phoenix pickup fraudulently tried to charge me for breakdown cover in the full knowledge that it was covered by package. I only managed to get it refunded by having an argument with the manager at the return location.

Everything was good, love how easy it was from the lady at the counter to drop off

Easy booking like the fact that the most important protections were included in the price, no surprise's

The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.

Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff