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Last updated on: July 24, 2024
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49Rental Locations
18Airport Locations
Map View of Car Rental Locations in Calgary
Hertz
8.3/10
AVIS
8.8/10
Alamo
8.9/10
Dollar
8.1/10
Thrifty
8.1/10
National
9.3/10
Budget
8.6/10
Routes
8.6/10
ZOOM
7.7/10
Enterprise
9.2/10
Discount Car & Truck Rentals
6.1/10
ACE
7.5/10
miles
10.0/10
MEX
8.1/10
Europcar
5.5/10
Shouqizuche
2.0/10
Reviewed: July 23, 2024
There was no Chinese service at both the pickup and drop-off locations. I booked the car for 3:30 PM, but I had to wait at the airport for over four hours until almost 8 PM to get the car. I bought the insurance recommended by the staff, who said that I didn't need to return the car with a full tank. This already made me unhappy. Additionally, they gave me a brand-new car with a very strong new car smell. Especially after being parked and exposed to the sun for a while, the smell inside the car was so strong that I felt nauseous. During our self-driving trip, I didn't dare to close the windows. This rental experience made my family very unhappy during the trip.
Reviewed: July 23, 2024
There are insurance and towing upsells, but you can decline them.
Reviewed: July 14, 2024
Everything was fine and efficient. Only problem is the amount of information you are bombarded with at the hire desk. We made the mistake of paying for fuel in advance instead of filling up ourselves on return of the vehicle. We were told there was a large difference in fuel prices between Alberta and BC, but this was not so.
Reviewed: June 16, 2024
Overall satisfactory, but it seems the insurance bought domestically is not recognized abroad. In case of an accident, you have to contact the domestic platform to resolve it.
Reviewed: May 26, 2020
They overcharged during the return process, which was not great. However, QEEQ helped to resolve it quickly. Reminder to check the bill when returning the car.
Reviewed: July 3, 2024
1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service. 2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them. 3. I haven't received a refund for this charge yet, so I can't make a final judgment. 4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.
Reviewed: June 18, 2024
Overall satisfied, but the efficiency here is relatively low; waited in line for almost an hour. The staff kept recommending roadside assistance.
Reviewed: May 26, 2024
Specifically paid extra for Toyota RAV 4, but received FORD ESCAPE. Which were cheaper to book. Receptionist treated my like an idiot - "it's basically the same car". Take it or leave it. Windshield was chipped even though I was assured car had no damage and I had to explain myself during the drop-off.
Reviewed: March 22, 2024
We booked a grand Cherokee jeep but you did not have in stock. The car we were offered was smaller without winter tyres. We had to upgrade to a premium car as it was our only choice which cost us double the original quote. Not impressed.
Reviewed: July 18, 2022
The car exceeded expectations and the lady who served us at the car collection point was very helpful and pleasant.
Reviewed: June 14, 2019
I mentioned to Ayana Mahamed (who was working the counter at National at the Calgary Airport) that my wife and I took this trip to celebrate our 25th anniversary, and he VERY graciously upgraded us from a tiny economy car to a small luxury SUV. He was awesome. National is awesome. We are SO grateful :)
Reviewed: June 16, 2023
픽업 카운터 직원은 그다지 친절하지 않았고 전문성도 좀 떨어져 보험 관련 질문에 속시원한 답변을 들을 수 없었습니다. 차에 네비가 장착되어 있냐고 물었더니 그렇다고 했지만 실제론 없었습니다. 하지만 계약한 Hyundai Elantra 대신 받은 Infinity 차는 트렁크가 좀 작은 점을 제외하고는 매우 좋은 차였습니다. 승차감도 좋고 여러가지 안전장치도 있고. 전반적으로 만족합니다.
Reviewed: June 12, 2023
Service was good and everything was perfect except the return policy since I wanted to return early but they don’t have policy to refund for early return
Reviewed: August 8, 2022
El coche era el modelo exacto de la reserva. Genial porque tenía un maletero enorme que es lo que necesitaba.
Reviewed: October 28, 2019
Great car though some issues with internal panel falling off. Only checked external state before moving off so my fault.
Reviewed: October 13, 2022
They close at 8pm. I was late by 5 minutes due to my luggage being lost and had to book a room for the night
Reviewed: April 13, 2022
The car had invalid printed insurance. When I called Routes, they emailed me an invalid digital copy. I had to scrap my plans that day, took photos of the invalid insurance.
Reviewed: November 10, 2021
Easy to coordinate with. Always organized and easy to get a hold of shuttle. Staff was super friendly as usual
Reviewed: October 28, 2021
This was a fantastic experience! I was even able to get a free upgrade to a Wrangler, which I understand is rare, but was totally appreciated! Although I may have paid more in gas, the luxury of the vehicle was worth it!
Reviewed: November 13, 2020
Counter staff was extremely helpful. Surprised location was off site. Did not see that when booking
Reviewed: September 6, 2019
The car was old & damaged, very disappointing. I was required to call my insurance agency to confirm I had coverage. I have never in all my years of car rentals had to do this. I was very annoyed by this. I needed to extend my drop off time as we were flying and I had a flight change after the booking was made. I was charged an extra day for this 2 hour difference. This is disgusting customer service.
Reviewed: October 9, 2017
Pick-up was quite smooth, and the staff was friendly. They gave me a new Nissan Pathfinder, said I was the first to drive it, with just over 30 kilometers on it. Returning the car was also very convenient, a quick check and done, even though the car was quite dirty, it was no problem.
Reviewed: August 17, 2017
After picking up the luggage at Calgary Airport, just walk out of the hall, cross the road, and go up to the second floor to find the rental office. Very convenient!
Reviewed: September 22, 2019
Wait time for pick up from airport was far too long, company wouldn’t answer phone so shuttle bus never came, waited for over 1hr before eventually sending a bus not big enough to fit everyone who was waiting
Reviewed: July 17, 2019
We were told that our US auto insurance did not cover the rental and were required to buy the Discount auto policy. The windshield developed a crack which I reported to their staff. We were told that the policy did not cover windshields and tires and that there would be an additional $500 fee.
Reviewed: June 11, 2019
We had a terrible experience with ur company. It took over an hour at the counter for the employees to complete the paperwork. We were charged extra for insurance, which we didn’t need as I verified insurance I had covered me in Canada. When we went to return the car they accused me of putting a hole in the back bumper. It took over 45 minutes to convince them I did not do it. They spent a lot of time checking on the computer to see if that car had damage... they could not find it. It was noted on my inspection report, however it was vague and the employees said that was for another area of the bumper... little did they know we had taken a picture of the damage when we picked up the car... it was dated and time stamped... that shut them up. I will never rent from your company again. I have the employees names if you want to document any of this information.
Reviewed: October 4, 2018
I chose this store because it was cheap, but had to wait a long time for the shuttle. The driving distance was over ten kilometers, and the return address was incorrect. I rented a Jeep Grand Cherokee but never received that model. Instead, previous renters either got a minivan or, like us, a Toyota seven-seater, which was front-wheel drive. After three hours of negotiation, the store clearly said they didn't have any Jeep models. Observing the car returns and the parking lot confirmed there were no Jeeps. The manager lacked integrity. We just wanted a four-wheel-drive off-road vehicle, but they claimed no vehicles were available and asked us to come back tomorrow. However, several foreign customers after us received a Dodge.
Reviewed: September 2, 2019
The car was not ready for pick up and there was an existing stone chip on the wind shield which is scary coz it might break on me specially on the way to a high altitude location at lake louise. However, the counter staff upon drop off was very nice and quick... It was not ACE though its Discount Cars...
Reviewed: August 29, 2019
This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++
Reviewed: August 18, 2019
They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.
Reviewed: August 18, 2019
We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.
Reviewed: July 11, 2019
Thank you guys for making sure that a car is not going to be one of my concerns on my trip with great customer service and great vehicle!
Reviewed: April 24, 2019
When i returned the car, the guy found a miniscule chip in the windshield and a small ding on the hood of the car. I told him that i recalled hearing something bing off the windshield when i was driving but did not see or think anything of it. I did not recall a stone/pebble hitting the roof of the car. I was told that i had to put in an insurance claim. Very disappointed in their customer service.
Reviewed: March 16, 2019
We didn't actually see anyone from MEX. It turned out that we were renting from 2 brothers I think calling themselves Zoom Rentacar. It was in an off-airport hotel lobby. When I arrived, they charged me about $10/day to take the car out of Alberta to BC. When I complained about this they showed me some sort of boilerplate language on the booking that mentioned taking the car out of Ontario and said that this applied to Alberta also although it never mentioned that anywhere. The inside windshield of the car looked like they cleaned it with a muddy rag. The windshield washing fluid was empty and we had to stop to clean the inside windshield and to buy a gallon of washer fluid, a necessity when driving on winter roads.
Reviewed: August 22, 2018
The staff were very friendly, there were a lot of people in line to pick up the car, but the process was quick.
Reviewed: January 3, 2018
Waited for hours at the airport for the pickup service. They took us to a different rental company without explanation and charged us twice. Refund is still pending. This severely affected our time and budget in a foreign country.
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