QEEQ

Blamed us for car damage that we didn't do

About ACE: 6.3 /10
We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.
About QEEQ: 8.0 /10
Reviewed: Sun, Aug 18, 2019
Large SUV | Hyundai Santa Fe 7 Seats or similar

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V.Vendivil

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Medium SUV | Toyota RAV4 or similar
“Good but could be better”
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The car was not ready for pick up and there was an existing stone chip on the wind shield which is scary coz it might break on me specially on the way to a high altitude location at lake louise. However, the counter staff upon drop off was very nice and quick... It was not ACE though its Discount Cars...
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Reviewed: Mon, Sep 2, 2019

M.Bagger

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Economy | Toyota Yaris 2 Doors or similar
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This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++
About QEEQ: 10.0 /10
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T.Baker

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Large SUV | Hyundai Santa Fe 7 Seats or similar
“Long wait but overall good experience.”
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They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.
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Cheapest price I could find.
Reviewed: Sun, Aug 18, 2019

S.Dombey

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Medium SUV | Toyota RAV4 or similar
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All done well. Fast efficient
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Worked well. Would use again
Reviewed: Sat, Aug 17, 2019

Terrible Experience

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Medium SUV | Toyota RAV4 or similar
“I was given a huge dirty 4x4 truck, when I ordered a clean small SUV. Horrible experience.”
About ACE: 3.0 /10
I had to take a cab from the airport because the shuttle was "missing in action". The vehicle I ordered was not available. The vehicle I was given was filthy, huge, and stiff. Who wants to drive a 4x4 pickup around Calgary's and Edmonton's downtown cores? Lastly, I have knee issues...who wants to be climbing in and out of this huge truck. This was a bad experience.
Reviewed: Mon, Jul 8, 2019

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