9 Car Rental Brands in Edmonton, Alberta, Canada

Reviewed: January 19, 2020

I never have an issue with Thrifty rentals. This time due to the extreme cold weather, I asked for an snow tired vehicle. They upgraded me to an Infinite QX60 with Hertz. Thank you, it was a safe trip

Reviewed: November 20, 2019

This was an excellent experience I will recommend it for everyone I know

Reviewed: August 30, 2019

They didnt have a small car which is what i booked originally. They said i can get a SUV but i wanted a small car. So they had one small car which was returned and he said i could take that. The car was very dirty as it was never cleaned. However the customer service was great.

Reviewed: August 13, 2019

Everything could have been better with Routes. Horrible customer service. Waiting for 60 minutes for shuttle to airport.

Reviewed: August 9, 2019

Minimal wait for shuttle between airport and rental location. Very good service. Lower prices in part due to off-airport location. No hassle over us providing our own insurance. No unexpected charges.

Reviewed: August 8, 2019

Didn’t realize it wasn’t in airport, but was very easy to find. Great service, quick, and efficient.

Reviewed: August 7, 2019

Charges for out of province and miscellaneous just adds up. It was expensive to hire through you guys

Reviewed: August 20, 2019

We felt bullied, forced and cheated into buying Hertz Car insurance policy despite informing the counter person we were covered thru you guys.

Reviewed: May 25, 2019

We were upgraded to a 2018 Dodge Durango R/T because we were dropping the car off in Montreal and it had a Quebec license plate. The car was absolutely above and beyond all expectations, and was arguably the perfect car for the trip. The only thing is that because we were only given it due to its Quebec license plate, we kinda felt like we ought to be paid for driving the car all the way back... There was a bit of a line (about 5 parties in front of us) at the pickup counter in Edmonton Airport. The wait was extremely long, but the clerk was very friendly, got us the upgrade, and even gave me a bottle of water for free because the nearby vending machines only took cash and I didn't have any on hand. Overall, while the wait was long in Edmonton, it was quite well worth it. Dropping the car off in Montreal YUL was a bit of a challenge, because while there were signs leading to the rental lots, the turn-off was extremely sudden and also was also forked with a road with a do not enter sign. Because I saw the do not enter sign first, we missed the turn and had to drive through the entire airport parking lot and come back around from the front to go again. Once we got there though, drop-off was extremely fast--to the point where the staff there were even hurrying us up a little. I can't be too harsh on the drop-off's accessibility, though--driving in Montreal made me realize the city's road infrastructure in general has more pressing matters to worry about.

Reviewed: September 4, 2018

Like: I got a free upgrade of my vehicle, smooth pick up/drop off time!

Reviewed: July 28, 2018

Like: We picked up a new 2018 Santa Fe with only 17km on it. It ran smoothly and we had zero issues with it during our 4000km trip around BC, Alberta and the states. We are very satisfied!!!

Reviewed: February 23, 2018

Like: Vehicle nice clean and brand new vehicle.
Dislike: Didn’t get what I booked