11 Car Rental Brands in Ottawa, Ontario, Canada

Reviewed: January 19, 2020

They need to improve their customer service

Reviewed: December 10, 2019

We had a car that only had 2,000 km on it. Car was clean and ran great

Reviewed: October 5, 2019

They were beyond expectations. Friendly, courteous, competent and flexible. Best car rental experience ever!!!

Reviewed: September 28, 2019

The staff at Routes were excellent - friendly and efficient. The ideal rental company.

Reviewed: November 9, 2019

Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.

Reviewed: September 8, 2019

Excellent price and service

Reviewed: August 16, 2019

The car was in excellent condition, super clean and came with nice features (WiFi and Android Auto). I had a good experience with the staff. I recommend Hertz.

Reviewed: April 25, 2019

There were some misleading information that are posted on web site and actual procedures that are implemented at the rental site.They did not honor what is on the web site even though it's their web site posted procedures.

Reviewed: July 31, 2019

Helpful staff, correct offers.

Reviewed: July 6, 2019

The rent cost exceeds my expectatio.the counter staff were totally un profesional and they have a very bad attitude.i am sure i will not deal with avis a second time.they charged me 47 $ for less than 30 minutes delay in drop off

Reviewed: September 5, 2019

When I returned the vehicle at AVIS Toronto in the city, the staff was very aggressive and unkind. I DO NOT recommend the AVIS Toronto service "161 Bay St Unit 140 BCE (Concourse Lvl), Toronto, Ontario, Canada- (B01)"

Reviewed: June 19, 2019

Everything was fine but the car wasn’t ready when I got there.

Reviewed: July 2, 2019

1st car seem to have a problem with the suspension (steering and pedals vibrating on highway). 2nd car was not aligned at all. Disappointing from Discount.

Reviewed: August 28, 2019

Voiture sale! Les miroirs électriques de cotes ne fonctionnaient pas. Avait encore des pneus d'hiver, donc était bruyant!

Reviewed: August 6, 2019

Expensive one way fee. Extremely difficult to find car return place at YUL airport as there lacks information about the venue

Reviewed: September 4, 2018

Like: The service & the product
Dislike: Waiting time at the counter during pick up and drop off.

Reviewed: January 8, 2018

Like: Because it was rented on boxing day and returned on New years day I expected there may be problems but all was fine. We were given option of bigger vehicles and because there were no snow tires available we took this to be safer. We went through a pretty huge snow storm and were happy we opted for the heavier vehicle with 4 wheel drive.
Dislike: The Ford explorer ended up being great in snow but a bit hard on gas and it was a very uncomfortable ride. this has nothing to do with the rental agency..just the maker of the vehicle...