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Don't book with Zoom!

Reviewed: Fri, Sep 6, 2019
About ZOOM: 6.0 /10
The car was old & damaged, very disappointing. I was required to call my insurance agency to confirm I had coverage. I have never in all my years of car rentals had to do this. I was very annoyed by this. I needed to extend my drop off time as we were flying and I had a flight change after the booking was made. I was charged an extra day for this 2 hour difference. This is disgusting customer service.
About QEEQ: 8.0 /10
The booking platform was fine but not enough details on the rental companies. I felt 'tricked' into booking with a sub standard company. It looked like a legitimate airport service, but was in fact not.
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on ZOOM Calgary

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Sep 4, 2019
About ZOOM: 8.3 /10
Smooth process, best price
About QEEQ: 10.0 /10


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Compact | Mazda 2 2 Doors or similar
Reviewed: Tue, Aug 27, 2019
About ZOOM: 8.7 /10
Tout était bien!! Le service en français aurait été apprécié
About QEEQ: 10.0 /10


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Medium SUV | Hyundai Santa Fe Sport or similar
Reviewed: Sat, Jul 27, 2019
“Will recommend!”
About ZOOM: 10.0 /10
From arrival and departure at airport, to pick up and drop off of car, excellent service, excellent care.
About QEEQ: 10.0 /10


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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Jul 24, 2019
“A comfortable van”
About ZOOM: 9.7 /10
The van was great except the driver’s door didn’t respond to the lock and unlock key. We had to climb in the passenger door and reach across to open the driver door from the inside.
About QEEQ: 7.0 /10


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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Fri, Jul 12, 2019
“Pick up good, but hard to find location. Drop off was frustrating. Dinged for scratch. No shuttle”
About ZOOM: 5.7 /10
Had a hard time finding location since plaza confusing and no signage except small sign at store front. Had to wait for vehicle although I came early. Agent was polite and helpful. Vehicle interior was clean but exterior a bit dirty, so hard to locate scratches. Dropped off vehicle and agent was rude. Found 2-3cm scratch on rear bumper which I didn't notice until then. Blamed us and asked me to make a claim through Amex insurance. Don't think it was me and scratch was cosmetic. Can't help but feel a bit suspicious. Also, refused shuttle to airport hotel despite blurb in voucher saying shuttles offered during business hours.
About QEEQ: 10.0 /10
No complaints. Easy to do business and to find best deal.
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