13 Car Rental Brands at Philadelphia Airport (PHL)

Reviewed: July 10, 2020

No one told us you need to call to have the shuttle pick you up from the airport.

Reviewed: June 25, 2019

Worst customer service ever. Slow, and rude. Need better training. No employee at desk for over 10 minutes. Car was low on gas. Windows in car were dirty.

Reviewed: May 29, 2020

Excellent service

Reviewed: March 20, 2020

All good

Reviewed: December 5, 2019

Car was supposed to be medium sized SUV but couldn't even fit both of our suitcases in the back. Otherwise it was fine, although not clean when we picked it up.

Reviewed: October 3, 2019

Just better service at the desk and a direct line

Reviewed: September 8, 2019

Great experience. Will definitely rent again

Reviewed: December 10, 2019

Great service and price

Reviewed: October 20, 2019

Well after paying nearly $100 per DAY for a Cadillac XTS they didn’t have.....one Great disappointment!

Reviewed: May 10, 2019

found staff helpful glad we rented gps, staff member helped with setting up, the rental was expensive and we upgraded which was nearly 150 dollars extra that was the only issue really

Reviewed: August 2, 2018

Like: We liked everything about Alamo! Nice, friendly and professional!

Reviewed: July 18, 2018

Like: Knowledgeable staff.

Reviewed: November 30, 2019

I've requested a car without an e-toll device as I was going to pay all tolls in cash, which I've done. Weeks after returning the car I was charged for two tolls that I've paid in cash. Send the receipt and company did nothing. Very Poor customer service. Will not use this again!

Reviewed: August 14, 2019

The lady who checked me in upgraded me without my concern and didn’t realized until I got the charge for it.

Reviewed: July 30, 2019

Thanks for the great car

Reviewed: July 3, 2019

They charged me 45.05 USD for tolls, despite I used my own e-pass.

Reviewed: June 2, 2019

The whole process went smooth from the time I booked the car to the time I returned the car.

Reviewed: October 11, 2019

Unfortunately you should a lot an hour from the time you get off the plane to getvto Dollar. They only have 1 shuttle and you could easily wait 30 minutes for it to pick up

Reviewed: September 29, 2019

Very good service

Reviewed: August 9, 2019

Well

Reviewed: July 15, 2019

At PHL: The service staff was great but the organization is absolutely horrible. People were in line for more than 30 minutes. The staff did everything they can but with completely outdated computer systems and archaic booking methods, it was not easy to respond to large crowds. At BOS: though the website said 24 hours open, there wasn't anyone when I dropped the car. No instructions, no guidance, no pointers. At least a courtesy note would have helped. I went all the way to Hertz service side to ask a random contractor if I can leave the car and keys and walk away. Absolutely horrible, especially for weary travelers.

Reviewed: July 14, 2019

I paid $89 for a car that would have been $60 or less at National, Avis, etc. The staff attempted multiple times to not honor the pricing even though they knew full well what they were doing. The excuses they made were up did not make sense and seemed to be apart of some scam. I have attached a photos of the easy car and Dollar car rental agreement. Even this took half an hour if arguing with somebody who thought they were the smartest behind the desk clerk alive. The total cost was supposed to be $178. They tried to charge $480 at first!

Reviewed: August 23, 2019

When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).

Reviewed: August 10, 2019

The vehicle and service exceeded our expectations. Superb value- I had to keep checking to see if I had paid the correct price! Will recommend to all our friends and family.

Reviewed: May 12, 2019

Yes, the car exceeded my expectations.

Reviewed: April 23, 2019

Hertz was good. No complaints. Counter staff was a bit more helpful than outside staff, though overall everyone was good.

Reviewed: June 13, 2018

Like: Rented a 7 passenger vehicle but there was no way 2 or 3 adults could ride comfortably in the rear seat.

Reviewed: July 15, 2018

Dislike: The vehicle was not ready for me at the time of pick up. It had to be washed, cleaned and prepped for pick up before I could take it. The staff didn't even know they were supposed to have a truck rental ready for me.