21 Car Rental Brands at Milan Malpensa Airport (MXP)

Reviewed: April 6, 2022

A little bit slow but ok

Reviewed: August 16, 2020

I was charged by Alamo for roadside assistance service still, after I clearly stated I did not want the service. Only two days later I noticed extra charge on my credit card. So far I filed request for refund but have not heard back yet

Reviewed: September 9, 2019

Yes. It did. I am impressed. Only issue was with no Apple Car Play.

Reviewed: August 10, 2019

At drop off the worker found a tiny scratch on the PLASTIC hubcap. It was hard to even see and now Alamo is going to charge me 140 euro. Will never use Alamo again.

Reviewed: March 5, 2019

Insurance is very expensive. Car was booked for 12:00 but because of some technical issue was provided only after 2 hours wait. As a compensation - free GPS was provided (pretty useless when everybody have smart phones)

Reviewed: April 2, 2022

had to wait for the pick-up shuttle to go and drop one pack of customers as they only had one van for transfer; at the counter we were assisted based on who was supposed to get the car next (rental hour) and not based on who got there first, there were people who got there on time (like us) and had to wait in line for people who came after their pick-up time and after them.. amazing! when returning the car, I had a small wheel scratch and that was OK, no comment, told him to give me the documents and invoice so I can talk to my insurance but there wasn't much professionalism and the guy was behaving as if I broke his car (it had a big dent on one side, scratched from poor parking and not the cleanest either - when picked up)

Reviewed: October 15, 2019

Had to call after 20 mins to get shuttle, still had to wait 50 mins. Arrived at office and did not have correct car so had to take another and still had to wait. Car was dirty and not full of gas. Also radio cut out regularly. Rang company to extend rental and was told I was not able to over the phone, only in Office in Milano. I was in Genova. Returned just over an hour late with a full car And was charged €50 late fee. Basically 3 days rental. It’s fine for them to keep me waiting over an hour and provide poor service but not the other way round. Will not use Centurio again. Rubbish company.

Reviewed: September 29, 2019

The people who work in centauro are so bad and rude . Only only respect lady I think she’s form Venezuela I don’t know what’s her name .

Reviewed: September 4, 2019

Best car hire service I have ever used. Very fast check in, great shuttle back and forth from airport, excellent vehicle. Do not be put off by the fact it is not in the airport!!

Reviewed: August 30, 2019

Great service

Reviewed: November 10, 2021

Of the airport but very close

Reviewed: November 1, 2021

The agent who gave us the car was professional, nice and very helpful

Reviewed: August 19, 2021

Excellent experience other than the fact that they permanently charged my credit card for the security deposit which was supposed to ‘on hold’

Reviewed: June 2, 2021

They was pretty good. It was a long process for the check in and for the return it was a struggle cause they weren’t any space to return the car. But otherwise it was really good.

Reviewed: July 27, 2020

Sono sempre gentili e veloce

Reviewed: May 15, 2020

Very satisfied with their service, the car was impeccable and it was as same model as advertised, so we could enjoy the Italian summer with this Italian convertible car!

Reviewed: February 4, 2020

Good and Quick service. Till now fully satified

Reviewed: December 21, 2019

The drop off point was not clearly reported by Sicily by Car and it took a while to ask and understand where to go

Reviewed: March 4, 2020

Easy pick up and drop off. Everything was great

Reviewed: December 9, 2019

Everything else was great, just wondering when I will get my deposit back ??

Reviewed: October 20, 2019

The car was great and the service was fast. No up-sell on inrurance.

Reviewed: September 29, 2019

Everything went great

Reviewed: September 12, 2019

Car wasn’t ready on arrival even though I was on time so had to wait 30 minutes longer than I should have but after that everything went smoothly.

Reviewed: February 23, 2020

No problem very friendly

Reviewed: January 5, 2020

They gave me an Audi Q2 instead of Audi A4.

Reviewed: October 23, 2019

Should apply for full insurance, the price is really high when you apply at the counter. It's charge 35euro/day for full protection and if you want theft protection +10euro/day. Very expensive.

Reviewed: September 11, 2019

Very good

Reviewed: September 4, 2019

Got charged double what I paid on the website by Budget, only found out few days after coming home. Had to make several calls before getting my money back.

Reviewed: February 7, 2020

Buena atención en el mostrador, oficina moderna y limpia. La devolución del coche es algo complicada, poca señalización y reducido espacio para la entrega. Coche nuevo e impecable.

Reviewed: May 12, 2019

Counter staff was extremely helpful and efficient. I was in and out in not more than 5 minutes. Mary Anne was the one who attended to me and she was exceptional, nothing short of excellent. The way she helped me in completing the formalities quickly was stellar. I loved their service.

Reviewed: February 2, 2020

Busy pick up location so a bit of a long wait. Helpful counter staff at a separate branch in the country when we had to drop in for extension of hire.

Reviewed: December 1, 2019

Hertz were very professional

Reviewed: October 17, 2019

The car was dirty from inside. There was tehnical problems shown on instrument panel. The money I paid to book, has not been returned ( aprox. 76€). On the desk I have been told, that they dont see this payment.

Reviewed: October 3, 2019

Our booked car was not available. Our credit card for some reason was showing in the Hertz system as Debit card so the only available car was old VW Polo full of scratches. We spent over 1hour in line at counter. The returning was very fast and smooth.

Reviewed: October 1, 2019

The audi q5 was new clean and rides great

Reviewed: January 13, 2020

Absolutely terrible direction signs for drop-off in Terminal 2 (instead of Terminal 1). I did a few laps looking for a ride.

Reviewed: October 3, 2019

Le personnel Europcar de l'aéroport du Milan est très agréable et pas de tout lourd pour proposer des services additionnels etc. J'ai déjà eu des mauvaises expériences de location dans d'autres agences, mais cette fois-ci tout s'est passé à merveille. Tous les défauts de la voiture étaient signalés, cela ne m'étais jamais arrivé ! Pour le retour de la voiture il faut bien prêter attention car il y a des travaux dans le secteur.

Reviewed: August 25, 2019

Attente très longue au guichet et interminable pour sortir le véhicule du parking car véhicules garés devant et assistance de l employé débordé necessaire- plus d’une heure. sans compter trajet en bus pour le T2.Multiples rayures et dommages mais bonne qualité du véhicule. Courtoisie du personnel mais vraiment beaucoup trop long en plus en dimanche et à 11h du matin! Le plus : possibilité de retourner le véhicule au terminal

Reviewed: August 18, 2018

Like: Car gave good mileage...it was equipped with snow chains and reflector jacket in case of any emergencies
Dislike: Car was by default set for Italian language which was little tricky to change back to english..

Reviewed: January 4, 2020

Great staff! Great guys! Thank you to all the staff from the Malpensa Autovia! Grazie!! Un saluto speciale a Dottore Priolo e ai suoi amici!!!

Reviewed: November 4, 2019

the care was not in perfect condition. I also requested to pick the car one hour before the booking time and it was absolutely impossible (they asked me to pay an extra 150 euros for anticipating the time)...

Reviewed: September 18, 2019

Obligation de prendre un vehicule diesel, avec paiement d'une taxe environnement supplémentaire (10 eur pour 2 jours de location), 90 minutes pour la prise en charge du véhicule... Tres mauvaise experience

Reviewed: July 31, 2019

The GoldCar Malpensa Italy attendant was very wise in a bad way.

Reviewed: July 29, 2019

Quick pick up and drop off. Counter was easy to find in the airport.

Reviewed: July 25, 2019

No

Reviewed: October 20, 2019

Было изменено место ожидания шатла, о чём нас не проинформировали.

Reviewed: September 28, 2019

Excellent service!

Reviewed: September 3, 2019

It was not Target but another subcontractor

Reviewed: August 26, 2019

I was really frustrated that on my booking it showed the car company was In the airport terminal and it was NOT. I waited AN HOUR for the company to send the shuttle service, I had to call several times each time I was told they were on their way. It was only 10 minutes away yet I waited an hour! The way back I waited half an hour for the shuttle to come. Other than that they were very good.

Reviewed: May 2, 2019

We received better vehicle than we expected!

Reviewed: October 8, 2019

Gave me the car with fuel door broken when make me pay for it

Reviewed: September 30, 2019

a) We had a long waiting time at the time of picking up as there was a Huge queue of people waiting. After a long flight this was painful. b) the staff during drop off was rude, he ignored me and picked a client who came after me and wouldn't listen to anything I said

Reviewed: August 21, 2019

Excellent collection of cars and I was given 3 choices to pick from. Very helpful staff .

Reviewed: July 15, 2019

Shame that a company which has a slogan :"we try harder" provides just 1 out of 11 counters for pick -up service.

Reviewed: June 16, 2019

They try to let me paid for every thing and when I told them I book Audi they told my take fiat after that I change the car by pigot 8003 and they let me paid the diference .

Reviewed: October 4, 2019

It was difficult to find interact desk... should be made clear it is GoldCar

Reviewed: June 19, 2019

Upon picking up the car I was advised I needed to pay 1000 euros deposit vis a credit card, which I do not have, so instead I was compelled to pay 130 euros for fully comp insurance that I did not want, meaning my great deal was in fact, terrible. The staff were rude and the car was downgraded from the reserved 'Golf or similar'

Reviewed: September 17, 2019

It was very terrible service. 1. No rhodium - it is goldcar now. 2. Car was not ready - dirty, and with tire problems. 3. Same tech guy add air into tire, but in the road I should to find the tire shop to fix that problem my self - they did not have other car with automatic transition in normal condition for me. What if could be happen car accident, because off tires problem?

Reviewed: September 12, 2019

We never got our rental car since Rhodium sold it over to Goldcar company and Goldcar said they dont have car for us and we should call Rhodium and when we called Rhodium they never picked up the call. With long flight and a small baby with us it was horrible time at the airport.

Reviewed: September 12, 2019

The car was as requested, a few little scratches but overall very good. The counter staff on pick up and drop off were excellent. The sales counter staff however weren’t are letting you down. Poorly signed Rhodium branding within Goldcar signage isn’t easy to spot. The sales counter staff were then too pushy over insurances that I already had. Oh and thanks for offering me insurance initially at €230 then reducing this to €180 when I turned it down the first time, that really is just unprofessional and takes me for a fool. Once I had turned down the insurance I was treat like an inconvenience and moved on quickly without a lot of instruction on what to do next. Very poor

Reviewed: July 22, 2019

Almost unpossible to find car. No phone support

Reviewed: August 25, 2019

The staff took advantage of our hurry and didn't informed us (at all) about the refuelling fee and also they have double charged us the insurance fee although this was already purchased through easyrentcars.com

Reviewed: July 16, 2019

No signs of BRent at Milan airport, difficult to find location

Reviewed: August 1, 2018

Dislike: Clearly policy of insurance

Reviewed: August 19, 2019

After walking some distance from the terminal with 3 young children to collect my car I arrived at the service desk. there were two people om the desk for four rental companies. It was unclear where to queue so as only one customer was being served i showed the other person my agreement to be told know you must queue behind this person as this is the line for firefly. The person in front was having trouble with their credit card authorisation. when i finally got to the front a gentleman came and stood behind me. I was then rudely asked to step to one side as the customer had already been served and the desk clerk wanted to know what the issue was. He then informed her that the car that the damaged she had marked on the car was incorrect and in fact there was far more damage and he wanted this noted and signed for not that i can blame him but i thought to myself surely he could of sorted this after myself had been served as i had three young children with me. Finally got served and was offered a choice of 3 cars Nissan Duke, Volkswagen Golf, Fiat 500 crossover. None of these were the full size car that was advertised as a ford fusion. I had two large suit cases with me and asked well what has the most boot space. The desk clerk couldn't tell me so asked another colleague who advise the golf would be the best option. They also tried to upsell me the full package insurance but i showed them i had purchased full access insurance in the UK. i was given directions to take the lift up and my car would be located in the hertz lot just outside the lift. This was not the case and i had to trudge through different lots trying to find this. To say it reminded me of a scene from trains, planes, and automobiles is an under statement. I also noticed far more scratches, bumps, and dings on the car than were indicated but was told just to take pictures if there was an issue. On returning the car i was advised there was a €159.00 Euro fee to pay something of which i was not advised.

Reviewed: July 20, 2019

We were given a car with a flat tire. Tire pressure light immediately came out 15 km after we left. We filled up the tire each morning for 3 days until it got really bad. Brought it to the Verona airport to exchange cars and they insisted the tire wasn’t flat. I told them I just filled it up 10 minutes ago so we could get there. They then charged us for another whole rental which cost more for 3 days than the original charge of a car for 7 days. I paid for two car rentals. I tried to have them think logically saying why would I drive out of the way while on vacation to exchange a car for the same thing or lesser if there wasn’t a problem. Sure enough as they argued you could see the tire got flat. They never even apologized. It was an extremely unpleasant experience

Reviewed: July 6, 2019

Easy and very quick

Reviewed: July 15, 2019

Customer service at the Milan Airport is totally poor. long waiting time for no reasons. Vehicle conditions are not the best, many miles, a lot of scratch and poorly cleaned.