39 Car Rental Brands at Catania Airport (CTA)

Reviewed: July 24, 2024

Very satisfied, it was the model I booked.

Reviewed: July 11, 2024

Fairly satisfied

Reviewed: July 24, 2023

Very friendly staff, very good car. As room for improvement, the check-in took a little too long (more than 30min).

Reviewed: July 22, 2024

The efficiency is relatively high and the attitude is very good.

Reviewed: July 1, 2024

The service professionalism was average, and the introduction was rough. The pace was slow. The vehicle provided was not clean.

The vehicle was not clean when picked up. The booked car was not the same model when picked up.

Reviewed: January 15, 2024

Excellent service, they even found the best and newest car for us.

Reviewed: January 10, 2023

Scam

Reviewed: October 29, 2022

Excellent car rental company. I’d recommend it anytime. It’s the first time I used it but it will not be the last

Reviewed: July 5, 2024

Good service, but the parking spot is a bit far from the counter, a bit of a walk.

Reviewed: May 20, 2024

It's a small company specializing in Sicily, but the prices are cheap and the car condition is great. Highly recommended.

Reviewed: June 19, 2024

This place is a scam. Let me warn you. 1. Even if you buy your own insurance, they force you to purchase their expensive insurance (200-300 euros); 2. They confiscate your passport and credit card; 3. The staff is very rude; 4. The car provided was not the one I reserved and was dirty (see picture), it was old and filthy with bird droppings all over the trunk, and the staff couldn't care less; 5. They trap you when returning the car, asking me to pay for small dents and scratches from previous users; 6. They especially target foreigners, if you don't speak Italian, they will scam you in various ways; 7. I have lost a lot of money to this scam, and I saw other foreigners facing the same issues, arguing was useless.

Reviewed: June 13, 2024

Satisfied.

Reviewed: May 4, 2024

It was quite good, no queues upon arrival. The process started immediately. I read in other reviews that there could be up to a 3-hour wait, but there wasn’t any. The prices were very cheap, and although they did try to sell insurance, you just need to tell them you don’t need it. The staff were also nice; they understood we didn’t need the insurance and didn’t push further. I didn’t see any signs of racial discrimination as some reviews mentioned. Everyone finds their own car, and it seems like they don’t have many staff in the first place. The cars given out were all SUVs; the person before me, who was white, got the same. The deposit was 1200 euros, which was just a hold and not an actual charge; as long as the car was returned in good condition, the deposit was refunded directly. I was quite worried after reading the reviews, but everything went very smoothly, and the vehicle was also good.

Reviewed: May 4, 2024

It was pretty good, no queues upon arrival. The process started right away. I had seen comments about a 3-hour wait, but that was not the case. The prices were very affordable. They did try to sell insurance, but you just need to say no if you don't want it. The staff was decent, understood we didn't need insurance and didn't push it. I didn't notice any racial discrimination as some comments suggested. Everybody finds their own car, and it seemed like they didn't have a lot of staff. Everyone got SUVs, including the white person in front of me. The deposit was 1,200 euros, but it was just a deposit, without charges. The car return inspection was smooth, and we got our deposit back without issue. I was a bit worried after reading the comments, but everything went smoothly, and the car was in good condition.

Reviewed: April 28, 2024

This has been my worst car rental experience abroad in the last ten years! 1. Difficult to find the store. The actual brand and logo of the store were completely different from what was shown on the rental platform! It took me half an hour just to find the place! 2. The staff were extremely inefficient! A local Italian ahead of me said they had been waiting for an hour and a half without being served, despite there being only three staff members serving just two clients. The staff were joking around instead of working. While I understand that Italians can be laid-back, I’ve visited Italy four times and never seen such behavior at a customer-facing position! I also had to wait about an hour and a half to get my car! 3. The staff were rude, their English was poor, and they talked roughly. Since I didn't buy their insurance, they deliberately gave me a large car. I booked an Audi A1 class vehicle but received an Opel Grandland SUV instead. Other white customers received small cars. It felt like deliberate harassment or racism. The roads in Sicily are narrow, and driving a large car is difficult. They did this because I refused their insurance. 4. The staff accompanied other white customers to pick up their cars and informed them of existing damages. When it was my turn, they just handed me the keys and told me where the parking lot was. Other customers after me were also accompanied by the staff, but they skipped me! 5. The most disgusting part! Because I didn’t buy their insurance, they charged me a deposit of 1200 euros. I picked up the car on April 11 and returned it on April 17. On April 13, I found out that the transaction had been processed, not just pre-authorized! I immediately contacted the rental platform's customer service, who contacted the car rental company, and they said the deposit would be refunded upon return. When I contacted customer service again on April 16, the car rental company claimed the deposit had been refunded on April 16, which is impossible since I hadn't returned the car yet! The staff were lying and acting like a bunch of scammers! When I returned the car on April 17, the staff said there were no problems with the car and that the deposit would be refunded in 2-3 days. It’s now April 28, and I haven't seen any trace of the deposit! I contacted customer service multiple times; now the car rental company insists it was a pre-authorization, not a charge. They don't acknowledge the screenshot and bank statement I provided showing the amount was deducted. This is completely false. If it were a pre-authorization, they would need to cancel it, but they can't because the amount has been charged. This has been going on for half a month! Is this rogue car rental company trying to swindle my 1200 euros???!!! I reserve the right to expose this in the media, report to 12345, and file a police report!

Reviewed: June 16, 2024

Service was good, although they did try to upsell insurance and the process took a bit long. But the guy was quite handsome, and they provided a brand new car. Everything about the car was perfect, so I'm extremely satisfied.

Reviewed: June 3, 2024

Overall great. Large companies do have their efficiency. Recommend Luca, very helpful and even gave me an upgrade.

Reviewed: June 22, 2021

The vehicle rented did not match the one ordered on the platform; tried to upsell products; aimed to make customers spend more money.

Reviewed: October 11, 2019

No issues with the paperwork, but the pick-up point was a bit rundown, and there wasn’t enough staff. There are just too many people renting cars in Sicily, and the staff seemed overwhelmed, plus the sun outside was scorching.

Reviewed: August 30, 2019

Nous n’avons pas eu l’automobile demandée. Très long pour récupérer la voiture.( 2heures ) Impossible d’avoir quelqu’un au téléphone.

Reviewed: August 25, 2019

Over 3 hours to pick up the car. Vehicle was not available gave us a luxury saloon car instead, but in Catania was useless and dangerous to drive. Another half an hour to switch to another car

Reviewed: May 26, 2024

Due to some problem between your system and their system they did not accept booking. I had feel at the begining they do not to rent me car with original conditions

Reviewed: June 29, 2022

A stress free experience. Helpful and friendly staff.

Reviewed: September 14, 2020

Covid has made it difficult but the collecting process was fine even though short staff. Car got from A to B so all in all good experience.

Reviewed: October 14, 2019

Gemntilissime le ragazze presso l'ufficio Target rent di catania!

Reviewed: September 24, 2019

Office for pickup/drop off fairly difficult to locate as there aren’t many signs. Car had a knocking noise on suspension and no windscreen wash on pickup. Waited quite a long time on drop off as there was only one member of staff dealing with customers.

Reviewed: May 4, 2024

Very satisfied, the service was enthusiastic. I will come again next time.

Reviewed: September 30, 2022

Nos ofrecieron el seguro de más alto precio sólo y cuando dijimos q no, nos ofrecieron otro más barato. No nos han devuelto la fianza de 200€ y me cobraron tras la entrega del vehículo 300€ más, estando el coche en prefectos condiciones

Reviewed: April 1, 2022

The damages that were marked on the car were a lot more than the listed in the document you receive. The amount for the child seats was also higher than what was listed originally.

Reviewed: October 28, 2021

Very professional and friendly service. At the drop off was pouring down rain and the place was a good 10 minutes walking from the airport, I asked the guy after he checked the car if he could drive me back and he did, his name was Vito. I am very satisfied.

Reviewed: August 26, 2020

The price of hire was expensive compared to renting in other places. Maybe the Sicilians are too greedy. Pick-up was a farce: it took two and a half hours! Never before have I had such a disagreeable experience. Too many people, too few staff, and on that basis alone I would be reluctant to use Sicily By Car again. This must be better in the future.

Reviewed: April 9, 2024

Very satisfied

Reviewed: March 6, 2024

Extremely cheap booking but they made it up by charging 14x as much to add an additional driver at the counter. The car had several small scuffs and dings on pick-up but they decided it had an additional scratch on a wing mirror on return - it didn't - and are trying to charge me 90 euros for it.

Reviewed: February 25, 2024

Excellent service

Reviewed: February 22, 2014

Not bad, everything is done as agreed, no scams.

Reviewed: February 24, 2024

This is my second time renting from Italy Car Rent. The process is straightforward and convenient. Although the pre-authorization deposit is relatively high, as long as the car is returned without damage, there are no issues.

Reviewed: February 6, 2020

I marked the drop off location as 3/5 as when entering the airport it’s quite tricky to find the location, even the second time I dropped off the car (I rented with them once before). whereas to Find the pickup from arrivals and to exit from the location is quite easy. Would be good to have signs maybe?

Reviewed: January 18, 2020

Diagram of the damages of the car was not updated and the level of the fuel was not OK. During the drop-off they found new damage on the front bumper but when we show them pictures from pick up they gave up and no further action was taken.

Reviewed: March 27, 2019

Italian roads are very narrow, so we booked a small car. However, when we went to pick up the car at the scheduled time, the rental company didn't have the model we reserved and we ended up with a larger car. Although it was more comfortable to ride in, it was harder to drive and fuel costs were higher. The front desk staff was quite helpful despite limited English skills and even tried to sell us insurance, which we declined after clarifying the details. Be mindful when picking up your car.

Reviewed: February 13, 2019

Good service, easy to find the drop-off location

Reviewed: August 20, 2023

We did not yet receive a confirmation of drop-off since we had to drop off the vehicle before business hours by dropping the car key in a lock box. Customer service at pickup was fantastic !

Reviewed: July 26, 2019

There were only two service counters, but even with few people in line, we waited over two hours. We had purchased damage insurance, but they insisted we buy it again. Although they eventually removed the charge, it wasted a lot of time.

Reviewed: May 20, 2014

Before our trip, we carefully inquired with the customer service on the Zuzuche website. The customer service clearly indicated that Avis would accept Chinese driving licenses with translations and notarized copies. However, when we arrived exhausted at Catania Airport, Avis refused to rent to us and directed us to a small company next door called Green Motion. The staff at this small company barely spoke English, but fortunately, I spoke Italian well enough to communicate with them. After a three-hour wait and some hassle, we finally got the car. The only available automatic car was a Mercedes Benz. Since we were traveling with a child who was already tired and hungry, we had no choice but to negotiate. We ended up paying 600 euros for 8 days of rental and an 800-euro pre-authorization as a deposit, with no full insurance. Any issues would be deducted from the deposit. This forced us to drive extremely carefully. We originally planned to rent a small car with full insurance for 485 euros, but instead, it turned into an expensive, uninsured Mercedes. The experience was very frustrating.

Reviewed: November 29, 2022

The staff was very kind and waited for me from the flight delay.

Reviewed: November 8, 2019

the tme to get the car was very long and there is not enough information in the airport in Catane to drive the client to the counter

Reviewed: September 26, 2019

Maggiore at Catania tried to sell me insurance and refused they then tried to del me fuel option and I again refused. Despite this they charged me for the fuel option. The vehicle had pre-existing damage. They did not note damage to the front right rim being a scratch. When I returned the car the agent wiped only the front right rim and said I scratched it. I felt scammed and it has been a nightmare dealing with this

Reviewed: August 29, 2019

We received a smaller car Peugeot 208. We had problems with lights and we had to change one and no rembourse for it. They wanted us to buy a second inssurance for the car we already paid to Easyrentcars throw AXa insurrance- we didn't... Many scraches on the car. But the car was clean and the personal at the drop off was effective.

Reviewed: May 1, 2017

Pretty good, normal procedures.

Reviewed: November 16, 2022

A very slow biking process, everything else was just fine.

Reviewed: July 27, 2022

The personnel at the site were helpful but the process was extremely lengthy and they didn’t have the type of vehicle I’d reserved. Also, it was hertz not dollar. I was also charged VAT that was unexpected and the rental car was more than QEEQ said it would be.

Reviewed: August 16, 2019

Include ekstra time

Reviewed: April 26, 2022

The deposit is too high, three times that of other chain companies for the same model. As a car rental company at a tourist city airport, they surprisingly don't support self-service returns. My flight was at 7 AM, so I had to return the car the night before. Overall, I will definitely not use this company again.

Reviewed: December 24, 2019

Super obsługa

Reviewed: October 19, 2019

The car itself was good. But the waits at Centauro counter for check out and in due to poor process and/or lack of staff was poor. And up selling insurance products when we had pre-purchased a gold plated package is very poor.

Reviewed: October 16, 2019

Very good experience professional staff and upgrade was given for free

Reviewed: September 18, 2019

We took a supplement of guarantee AXA, but the agency refused and forced us to take their insurance which was very expensive

Reviewed: September 11, 2020

Ok overall

Reviewed: July 22, 2020

The service at the service desk was awful. Avis has charged my credit card again even if QEEQ already did.

Reviewed: January 31, 2020

Absolutely avoid this Italian company, Budget. They are a rip-off. They push expensive insurance when picking up the car, and if you refuse, they give you an attitude. There's no staff present when you pick up the car. Even though we took photos of numerous scratches when we picked up the car, they were extremely strict during the return inspection and blamed all old scratches on us. They didn't acknowledge the photos we showed them. The damage estimate was shockingly high. Be very careful with this company.

Reviewed: November 30, 2019

The car model was downgraded without a refund for the price difference. They even said that at my price, it's impossible to rent a BMW (implying that even if they have BMWs, they wouldn't give it to me), and forcibly downgraded me to a Fiat. They pushed insurance hard, claiming the insurance bought on the platform wasn't full coverage (even though I chose the most expensive option on the platform). Their attitude was okay at first, but it changed immediately when I said I wouldn't buy insurance on-site. In the end, I was forced to buy insurance under threats (even though I called the platform's customer service in China for help, they couldn't do much). It felt like the pre-sale, during-sale, and post-sale attitudes were completely different. The experience was terrible, and I won't use Zuzuche again.

Reviewed: August 20, 2019

During the pick-up it should be more useful of the guy to tell us something about the car and if I need to pay toll somewhere or if the car has some scratches then just try to sell us more insurance.

Reviewed: June 5, 2020

Very satisfied

Reviewed: January 24, 2020

Very poor experience. Firstly, I booked an Alfa but was forced to choose between a nine-seater manual and automatic. Because the car was too big, I opted for the automatic and had to pay an extra 20 euros. Secondly, I purchased full insurance, but the customer service told me to report to the police for a claim. The police did not accept it and did not provide any incident number. As a result, for a small scratch, the rental company charged me 200 euros.

Reviewed: September 14, 2019

Great car shame that the body of the car had so much damage

Reviewed: August 31, 2019

The car was dirty, damaged and required that I alert staff of the damage to the car before pickup.

Reviewed: December 15, 2019

Had to replace a car because the battery was off. It took us extra 2 hours to replace the vehicle. We were also charged extra 10 euros for cleaning although we kept the car clean. Spent 4 hours in total at rental office during our 3 days vacation. Very dissatisfied.

Reviewed: October 7, 2019

The car was great and the service as well.

Reviewed: October 1, 2019

Poor service and terrible car cleanliness

Reviewed: September 12, 2019

Все нормально!

Reviewed: August 24, 2019

The car I had was upgraded. It was brand new. The guy at the counter was very nice.

Reviewed: August 8, 2019

In Catania, Alamo hires are provided by a local agent Locauto who up have upgraded to digital systems which made the whole experience smooth and efficient

Reviewed: June 23, 2019

I waited for almost an hour at the counter to pick up the car. Even though I booked a "mini van" category, I only got a station wagon, which is an inferior category.

Reviewed: September 7, 2018

Like: The car was good, almost new
Dislike: We had to wait unattended for an hour. Personnel didn't even come to us. That was upsetting as we had a late flight.

Reviewed: October 14, 2019

It's surprising that such a big company doesn't have a POS machine. Manual entry had to be used for payment, and since I used a HSBC card, the bank saw it as a risky transaction and froze the merchant's account. I couldn't rent the car as a result.

Reviewed: July 18, 2018

Like: Super-offer, friendly staff, good car
Dislike: Too much time spent for picking up

Reviewed: May 3, 2018

Cannot use the translation by QEEQ, unable to rent a car

Reviewed: April 26, 2018

No queues.

Reviewed: April 6, 2018

The agent assisting me turned hostile when I said I didn't want to purchase insurance and insisted I pay a hefty deposit! Additionally, they only disclosed one flaw on the car, but upon inspection, I found over 10 noticeable defects on the car's body!

Reviewed: October 2, 2017

This company is a complete scam. The service attitude was terrible. The staff didn't speak much English and kept speaking Italian. They charged me nearly 300 euros, and then another 70+ euros for postage. After paying, I asked what the charges were for, but they couldn't explain clearly. I thought it was a deposit for the car, refundable if there were no issues when returning the car. When I called the rental company, they told me it was for insurance. The staff at GOLDCAR never mentioned the word insurance in English. The contract I signed did not state insurance anywhere, and there was no paperwork from an insurance company, only the GOLDCAR contract. I repeatedly told them to follow the booking I made on the Chinese website (I had already purchased insurance and paid the rental fee in China). This is outright fraud.

Reviewed: November 2, 2015

The location is outside the airport and a bit hard to find. The staff are very friendly, but if you're not careful, you might end up paying extra fees.

Reviewed: January 3, 2016

Quite affordable, and the requirements for a driver's license are low. Early in the morning, they called me to tell me my car was blocking someone's door and asked me to move it. That's really thoughtful! There are fewer cars available, so book in advance.