28 Car Rental Brands at Venice Marco Polo Airport (VCE)

Reviewed: July 22, 2024

The car pickup was not okay. The female staff had a bad attitude, and they gave us a broken car that was not of the same grade. We had to argue a lot before getting a replacement.

Reviewed: April 27, 2022

A pesar de que la tendencia en Europa para autos automáticos es que son más caros que los autos manuales, el precio fue adecuado en comparación con otras agencias.

Reviewed: August 11, 2020

Surprising rental than the one made at Venice airport. I had rented a Peugeot 3008 that was not available at the airport, the "Budget" attendant handed us the keys to a brand new Audi A8 quattro ...... for the initial rental price. This is what I call “service” Thank you for your professionalism.

Reviewed: July 9, 2019

Had to wait in line for an hour to get the car at the beginning.

Reviewed: January 20, 2019

Very dissatisfied. First, they upgraded the car without permission and didn’t mention additional costs. Second, they claimed the fuel tank was full when it wasn't. Third, the car had scratches but they said it was new. Fourth, nobody accompanied me for the car inspection; I had to check for issues myself and communicate them. Very inefficient.

Reviewed: July 7, 2024

Not bad

Reviewed: June 10, 2024

Very satisfied. It was my first time renting a car in Italy, and it was much more convenient than I expected. There was a shuttle to take us to the store, and the car they provided had only around 10,000 kilometers. It was very new.

Reviewed: July 27, 2023

Excellent service and car. No complaints. Drove us to the airport in the car we rented.

Reviewed: July 6, 2024

They downgraded the car but didn't refund! My car was downgraded from UFAH to FFAR, and they didn't refund the difference. The vehicle had many issues, various scratches, and dents. They just told me it was mentioned in the documents, which were a mix of Italian, German, and English, making it very hard to understand. If you don't accept it, you have to give up the car, affecting your trip.

Reviewed: June 26, 2024

車体の外装の状態があまり良く無い。

Reviewed: May 2, 2024

Satisfied

Reviewed: March 2, 2024

Communication was slow due to language barriers, but we bought additional insurance at the store to address this issue.

Reviewed: November 14, 2023

The hotline number in Milano italy can not contact and sms to Qeeq also have nothing to help Not good experience if your car tyre flat or accident if i need help from Europecar

Reviewed: April 27, 2022

El auto supero mis expectativas. La atención en mostrador inmejorable. No había personal para la entrega del auto.

Reviewed: June 24, 2024

Overall, the pick-up and drop-off went smoothly, and the journey was seamless.

Reviewed: June 22, 2024

The instructions for pickup and drop-off locations were unclear, wasting a lot of time during both processes. There were no clear directions.

Reviewed: June 2, 2024

The front desk service was excellent, no upselling, and I got a Mercedes. Because I had a lot of luggage, the staff kept helping me find a car with a large trunk and finally provided a brand new CUPRA with just 15,800 km.

Reviewed: March 7, 2024

Service was good

Reviewed: February 11, 2024

We needed to carry four 28-inch suitcases, so we booked this larger car. Although the price shown at the time was very cheap, it doesn't mean they can just randomly substitute another model. When we arrived at the store, they told us they didn't have the model we wanted. The actual available model was much smaller than we had planned. If we wanted to upgrade on the spot, it would cost us a lot more. In the end, we had to place one suitcase on the back seat. In the future, it's better to choose a larger car rental company. For companies with less international experience, you need to be more cautious.

Reviewed: June 20, 2024

No recommended insurance, good service attitude! Only a deposit of 650 euros was charged. Few staff members, a bit busy, and there is a wait.

Reviewed: January 20, 2024

Very satisfied. Easy pick-up and drop-off. Suitable for newcomers.

Reviewed: January 11, 2024

The car was dirty inside and outside - when we pointed it out, we were told to bring in the similar - dirty - condition. We drove it from Venice to the mountains during winter and it happens to snow it winter, we were not provided winter tires so when we tried to climb a main road during snowing we were stuck on the road. We found a snow-tire socks in the trunk and used them. After returning the we were charged 45 Euro for using those sock. Invoice stated: Penalty for restoring snow chains/snow socks So good luck if you drive in mountains during winter.

Reviewed: February 7, 2024

Terrible experience... Poor service attitude, aggressive upselling, many hidden charges

Reviewed: December 27, 2023

That wanted to sell their insurance too much. Even though I said that I already have a full cover from Qeeq, they've been saying that it won't cover anything so I have to get theirs.

Reviewed: August 1, 2023

A supplier to be wary of, expect to be forced to spend 300 euros.

Reviewed: September 16, 2022

They tried to scam us by inventing some random damage on the car. I had pictures from when I picked it up and before dropping it off. Although the guy did not admit it, it was evident that he damaged the car while inspecting it to charge us. In the end, after showing the pictures, the guy changed the subject and received the car without any complaints or so.

Reviewed: January 29, 2024

Great experience, very simple procedures, the car had only 900 kilometers on it, excellent condition

Reviewed: December 23, 2023

Overall experience was good. No complicated procedures. To pick up the car, you only need a passport, credit card, and a driving license. Successfully picked up the car with a UK driver's license that I've had for just over a year, without an IDP. A 500 EUR credit card pre-authorization was returned the day after returning the car. The staff inspected the car carefully when returning it, so make sure to take a video around the car before renting to avoid any disputes. Got a Golf, which was a bit small but suitable for four people. The car only had a type-C port, so remember to bring an adapter.

Reviewed: October 6, 2017

Excellent

Reviewed: December 7, 2023

The car had a few more scratches than were highlighted at pick-up but I took pictures and there were no issues raised at drop-off

Reviewed: February 17, 2023

So-so

Reviewed: November 28, 2022

Very easy, cheap, and fuss-free service. The car was in good condition. We'd got a hybrid car which helped save a lot on gas.

Reviewed: August 10, 2023

The car's interior was quite old and not very clean. The main issue was that the costs were unclear throughout the process. Using a credit card, I paid a deposit beforehand, another deposit at the store, and was charged an additional 180 euros when returning the car. In the end, I still didn't understand how much I paid in total!

Reviewed: October 16, 2019

Big company, trustworthy

Reviewed: October 30, 2018

Very good

Reviewed: August 9, 2023

Few staff, long waiting time

Reviewed: July 24, 2023

Amazing easyness on receiving the car. Dollar is a pleasant surprise

Reviewed: May 26, 2022

Excellent

Reviewed: January 8, 2023

Nos dieron un Audi Q2 automático. No tenían el auto que habíamos reservado

Reviewed: August 31, 2018

The registration process was very simple, and the service was warm and welcoming. They personally guided us as we inspected the car's condition. Everything was efficient and timely.

Reviewed: June 25, 2017

Although it's not the largest car rental company judging by the return parking space, the service throughout the rental process—from picking up the car, using it, to returning it—was satisfactory. It was a good car rental experience.

Reviewed: November 20, 2014

The service was good, though the start time is a bit late, if I remember correctly it's 8 AM.

Reviewed: September 11, 2020

Picked up car at Venice Marco Polo airport. Counter is located in parking P1 third floor. Checking out the car was a smooth process. The car was clean and in good condition. Had a punctured tyre during the trip and they provided a workshop for us to repair. Overall communication was very good.

Reviewed: May 16, 2019

The attitude was very poor. They automatically canceled my reservation just because I was one hour late. Since I had prepaid the full amount, I couldn't get a refund. Extremely bad service!

Reviewed: March 26, 2019

None

Reviewed: August 9, 2020

Good

Reviewed: January 19, 2019

Terrible! Very inefficient!

Reviewed: December 10, 2018

The company charged me incorrectly!!!! They stopped responding after I raised an objection!!

Reviewed: October 9, 2018

Reserved for 9:00, arrived at 8:50, there was a customer ahead processing their rental, took quite a while, waited for over ten minutes. Finished at 9:12. If there are others picking up cars at the same time, expect to wait for some time.

Reviewed: September 14, 2018

A terrible experience. At pickup, I was told my credit card limit was not sufficient, but they could reduce the amount if I purchased their €250 insurance. However, my credit limit was enough. The limit can be checked on the app and I confirmed with the bank on-site. Subsequent travel expenses also showed the limit was enough. It's all a scam!

Reviewed: November 2, 2018

Good service

Reviewed: September 17, 2018

The staff were polite and patient, especially the lady who assisted us during the car return.

Reviewed: May 20, 2018

Long waiting time

Reviewed: May 15, 2018

The counter recommended an upgrade to an Alfa Romeo Giulia for an extra €9/day, which was very reasonable, but I declined.

Reviewed: August 8, 2017

When problems arose, they did not seek solutions, regardless of customer acceptance! They advertised Mercedes cars online, but there were never any Mercedes cars, which is somewhat deceptive.

Reviewed: October 23, 2016

The service was excellent. We initially had two small cars, but due to a sudden health issue with one of us, they arranged a large Mercedes for us. Very impressive!

Reviewed: June 20, 2016

Couldn't get the car at all! Totally a scam!