They was pretty good. It was a long process for the check in and for the return it was a struggle cause they weren’t any space to return the car. But otherwise it was really good.
Very satisfied with their service, the car was impeccable and it was as same model as advertised, so we could enjoy the Italian summer with this Italian convertible car!
“Great experience at pick up, but at dropp off they will look for all details and conditions”
About Sicily By Car:9.7/10
Carefully check in absolute details your vehicle conditions upon pickup, as at the return they will look for ANY paint scratch which was not documented. They did find very light scratches made by vegetation on the car which hard to spot and not noted on the original contract, luckily I had pictures of all the car body parts and could show them it was present. I suggest you heavily document the car condition using the same method, they have little leniency on ANY damage
“The booking, pricing and the car is great, post rental service from car provider isn't”
About Sicily By Car:8.7/10
The car was nice, though it had some outer cosmetic damage from the previous rides. Didn't mind it, because everything was functional and the price was great. The rental process was easy, but you have to keep in mind that there are too many people renting the car at Milano Airport - I was 17th in line and with the 4 counters it took about an hour. The only big gripe I have - I forgot my wallet with driving license in the car and though I did call and wrote an email when I found it missing 10 hours later in another country I'm still waiting for the answer to my request! They said they are currently too busy to look for it and it's been 18 hours.
About QEEQ:10.0/10
I was reluctant first to try the service because I always used another famous site, but the deals I've found here were too tempting. And it even got better when the Price Protection kicked in. A week before the date I got warning that the price was down and I managed to rebook the car paying 60% less. This is an exceptional service, thank you!
after about 40 min in line to pick up car, we were told there were no cars and we have to wait till someone returns a car, we were with a toddler so the guy took mercy and found somehow a car for us, but it was class lower that we paid for and we barely fit and had to put bags on our laps, the car was never washed there was some wire hanging from beneath
About QEEQ:10.0/10
figuring how to address issues with customer service
Société de location de voiture horrible avec un personnel formé pour arnaquer les clients.
Nous avons du attendre plus de 2 heures notre tour avec un personnel très désagréable
Scicily by car voulait me faire payer 135 euros supplémentaires sous prétexte que ma carte était de débit et non de crédit.
J ai donc laissé tomber cette réservation même si elle était payée et j ai fait une autre réservation avec Sixt quelle différence service impeccable un personnel très courtois et surtout il n y avait aucun problème avec ma carte de crédit. Je déconseille tous les clients de louer un véhicule avec scicily by car
Car was in good state and easy to find. Return was easy BUT we had to wait 1h40m to collect our car. Staff at the desk were extremely helpful and kind, but two people can hardly deal with twenty customers in a reasonable time. And I understand it is always like this in the evening. The counter is seriously understaffed.
“I am not sure if I want to ge through the same experience again.”
About Sicily By Car:7.0/10
1st of all the car I booked was BMW X5, what I got was VW Tiguan. no way they are similar.
At the counter there were many customers for the 2 staff available at that time. they were good but we had to wait about an a hour to get the car.
also I paid for full coverage insurance, yet they charged me again for CDW and Theft Waiver.
About QEEQ:8.0/10
I think the word similar should state what are the similar cars to the mentioned one, so we are aware of what can be expected.
Car Rental Companies AT Milan Malpensa Airport, MXP
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