29 Car Rental Brands at Palermo Airport (PMO)

Reviewed: July 23, 2024

The rental company's assistant was great, and they gave us a very new car.

Reviewed: July 22, 2024

The store is a bit far from the airport, requiring a shuttle bus. You need to call for the shuttle and wait for it to come. If you're unlucky, the wait can be quite long, which is not a great experience.
Returning the car is better, just navigate to the store and return the car, then take the shuttle to the airport.
Insurance is recommended but not pushed aggressively.
The car I got was not ideal. I originally booked a Skoda, but ended up with a Citroen C3 with almost 40,000 kilometers on it.

Reviewed: July 20, 2024

Very good

Reviewed: July 8, 2024

There was initially some doubts about the availability of a car beyond 6 hours from booking time, my flight was late and I was worried. They ended up giving me a bigger car and the price was slightly higher, but overall OK

Reviewed: July 14, 2024

Customer service was not especially friendly and we had to wait for the cart to be delivered. The car itrself was fine.

Reviewed: January 18, 2024

The staff responsible for pick-up and drop-off were quite diligent and followed standard procedures.

Reviewed: August 31, 2023

First of all, when renting a car in Sicily, do not purchase additional insurance from Zuzuche. Always buy it from the car rental company; otherwise, the deposit will be extremely high. My deposit was 800 euros, and in case of an accident, you need to pay upfront. The repair costs for car damage in Europe are high, and it can be a significant amount if problems occur. Sicily is very strict about car damage inspections, including any scratches on the paint and rims, which will require compensation. The vehicle was quite old and not very clean. The front side windows fog up when the air conditioning is on. For Japanese cars, anything over 110 km/h with a side wind feels unstable, and since the speed limit on Italian highways is 130 km/h, it was very tiring to drive.

Reviewed: June 19, 2023

The local Italian car rental company lives up to its reputation, but the service is poor. The staff are indifferent, inexperienced, and the pickup process is slow. They even charged double the deposit because I didn't just use a credit card.

Reviewed: July 6, 2024

Smooth communication, and the car was in good condition!

Reviewed: July 2, 2024

They sent me the wrong pickup address.

Reviewed: June 28, 2022

No people carrier available on the day of arrival. Rude staff who didn’t think this was their fault and tried to give us 2 small cars - they didn’t appreciate this would be double the fuel and double the insurance costs. They initially refused to drop off a larger car at our premises but eventually agreed to this. Poor service. The large car dropped off was unclean inside and they tried to charge us a cleaning fee on dropping this off - we refused with photographic evidence of the lack of cleanliness of the car on receiving g it.

Reviewed: December 17, 2018

The pickup location was far, and the forms were in Italian without English translation.

Reviewed: June 30, 2024

A highly commendable car rental company.

Reviewed: June 19, 2024

Very satisfied.

Reviewed: May 28, 2024

The car rental company is pretty good with no major issues.

Reviewed: March 1, 2024

This company is the busiest car rental service at Palermo Airport due to the longest queues.

Reviewed: February 20, 2024

The company staff was very friendly. The car was in good condition. The return process was simple.

Reviewed: May 17, 2022

The car was nearly new. The staff was professional and courteous. Pick-up and drop of was relatively quick. On drop-off a thorough inspection of car was conducted by the staff for any damage to the vehicle.

Reviewed: April 10, 2024

Very good

Reviewed: March 14, 2024

The car provided did not match the one I booked; I received an extremely damaged old vehicle. They claimed all cars were like that and had no Smart available. The staff had a terrible attitude, especially after learning I refused to purchase any insurance. They ignored my request for help with my 30 kg suitcase, and one of the female staff members complained of back pain. Ultimately, a passerby helped me with my luggage. The car was very old, had no USB port, and the central console screen was almost unreadable, so I had to use my phone for navigation. For pickup, they had to collect me from the airport, but communication was difficult in English until a local helped translate. I had to wait outside the airport for them, which was 5 km away. They charged €50 for dropping off the car at the airport, whereas my nearby hotel owner charged €30 for the ride. Overall, my 7-day rental cost me over €20 additionally, and the taxi to the airport cost me €30 for 5 km. They also charged me over €800 without explanation; I have notified the bank for investigation and they advised me to report to the police if necessary. Be careful when dealing with this company or any car rental in Italy, as even gas stations can be tricky.

Reviewed: February 24, 2024

The overall service was quite good. They were very thorough in verifying the order. But I recommend buying full insurance at the counter. Otherwise, according to many Google reviews, the return process can be troublesome if you don't. I bought full insurance, so I didn't encounter any problems.

Reviewed: January 11, 2024

Smooth rental, except for a bit of confusion finding drop off location.

Reviewed: August 27, 2022

They arbitrarily switched the vehicle, and the car we got was not the one we reserved.

Reviewed: February 24, 2020

Nice services, from start to end.

Reviewed: February 18, 2020

This location is super convenient!

Reviewed: August 16, 2023

Das PERSONAL Budget in Palermo Flughafen ist nicht professionell, viel zu langsam. Und wenn man fragen hat , warum dass es solange dauert bekommt man in einer erhöhten Stimme freche Antworten . Während wir warteten ging das Personal nach hinten um zu rauchen. Der andere schleichte herum um nicht zu arbeiten. Und nach ca.90 Minuten kamen wir dran.

Reviewed: October 12, 2020

We waited over 2.5 hours to get the car, far too long. There was no explanation as why this was and it would have been good to have received a warning.

Reviewed: June 23, 2020

First of all, the car wasn't a Mercedes-Benz as advertised.

Reviewed: January 13, 2020

You show absolutely wrong car! They gave almost a van, which was really hard to park.

Reviewed: November 3, 2019

No need to queue

Reviewed: November 17, 2022

Pick up did not take particularly long but dropping off was quite frustrating with at least 5 more customers returning their cars at the same time and only one (overworked) guy dealing with all of us. Otherwise everything went really smoothly. I would recommend this company and won't hesitate use them again in the future.

Reviewed: October 12, 2022

Despite the 1hr 30mns wait queing at the desk overall good service.

Reviewed: May 17, 2022

Staff was helpful and friendly. Pick-up was easily accessible.

Reviewed: January 16, 2020

All fine as usual. Will book again.

Reviewed: December 3, 2019

Always a pleasure renting with Maggiore. Everything was smooth. Was given a better car also.

Reviewed: July 19, 2022

The store's pick-up service was very untimely; I waited at the airport for forty minutes before someone arrived! Initially, they promised a full tank, but the car only had 80% fuel when I received it. Furthermore, because of their delay in the pick-up service, the actual rental start time was fifty minutes later than scheduled, yet the store insisted on returning the car at the originally scheduled time – such unfair terms! The car's condition was also quite average with very basic accessories.

Reviewed: June 28, 2019

the car was fine. understanding and finding the pickup location more difficult. but it all worked out after a phone call.

Reviewed: June 15, 2019

voiture panda neuve (11km), personnel au retour compétent mais parlant anglais et non français

Reviewed: May 9, 2019

On vous récupère à l'aéroport, on vous ramène à l'aéroport. Le véhicule n'a que 650 kms et est super équipé (GPS,climatisation, assistance en côte, régulateur de vitesse). Au retour le lavage du véhicule est réalisé par Centuro. Le personnel est agréable, et vous explique clairement les conditions du contrat. Tout cela pour 72 euros pour 8 jours avec une assurance tous risques sans franchise. (36 euros avec l'assurance de base). BRAVO et à bientôt

Reviewed: October 8, 2021

The car rental company was Hertz. Everything was excellent with no additional purchases recommended. The car was in great condition, with less than 10,000 kilometers, and the interior was almost brand new.

Reviewed: January 18, 2020

Great service

Reviewed: September 26, 2019

3hour wait with children is unacceptable

Reviewed: August 17, 2019

Extremely disappointed with the pick-up experience, had to queue (standing) for over 2 hours to pick up the car, no apology offered for waiting so long in line, by the time I got the keys and picked up the car it was close to 3 hours, I was only on vacation for 6 days so to have to spend almost 3 hours picking up a car rental would make me not want to use your service again if this is the acceptable level of service hertz is happy with. Since almost all rentals these days are pre booked and flight details given I can't understand why there would be a better system in place so people don't have to waste time standing in line for hours. I was so unhappy with this service, wouldn't use again.

Reviewed: August 17, 2019

Overall, it was okay, but I had to wait a while to pick up the car; the process was too slow. The paperwork was done inside the airport, but the car pick-up was in an external parking lot. Couldn't they clearly mark pick-up and drop-off points? Also, the car they gave me was much lower in class compared to my reservation, especially in terms of engine power. Not sure if it was QEEQ's issue or Hertz's, but they downgraded my car without informing me.

Reviewed: August 29, 2020

It's okay

Reviewed: February 9, 2020

Avis is really terrible. When I arrived at the airport, they first asked if I could drive a manual car. I said no, so they told me they only had one automatic car left, which was twice as expensive. Now, after final settlement, it turned out to be three times more expensive. I returned the car with a full tank and had paid for the toll in advance. It's outrageous. Once you sign, they don't recognize anything. I saw that Avis has the most negative reviews, seemingly managing to survive by deception. I swear I will never rent an Avis car again. Everyone should be cautious! Previously, I rented with Europcar in Norway and other countries; the price was always what I paid in advance, never like this!

Reviewed: August 14, 2020

Very smooth experience. We had some difficulty picking up the car as no staff were available at the actual area with cars but we found it eventually

Reviewed: September 24, 2019

Pas de soucis particulier. Il ont essayé (sans insister) de nous vendre une assurance complémentaire en nous disant que celle proposée par easyrentcar était une assurance française qui ne couvrait pas tous.

Reviewed: August 31, 2019

Europecar offered me Fiat 500L instead of Renault Megane or any other with similar size of trunk. Fiat has 450 liters trunk, but every other car on list of similar cars has more than 500 (520-550) liters trunk. So I was forced to pay over 150 euro extra for a Seat Leon with automatic transmission (they had only Fiats in this class of cars), because I was not able to pack my luggage to Fiat 500L. There were some other issues like for example no spare wheel in the car, or any tyre repair kit, what I found after couple of days. Luckily I didn't need it. You have to carefully inspect the car, because half of scratches are not on the list of damages in the document you get. Europecar has now totally different way of doing business, comparing with my previous experience with this company.

Reviewed: August 14, 2019

Average, they didn't give me the car I wanted. I rented a Mercedes but got a Skoda.

Reviewed: July 4, 2019

Number of managers at the moment of the car’s pick-up need to be increased. Waiting time of more than 1 hour.

Reviewed: November 4, 2019

Le personnel a été insistant sur le rajout d'une assurance complémentaire malgré le fait de lui avoir dit que nous avions lu correctement ce qui était pris en charge par Easyrentcars

Reviewed: October 15, 2019

Dommage l’assurance presque imposée de 180€

Reviewed: September 15, 2019

Véhicule sale, agressivité commerciale au guichet de retrait et trop de temps passé pour retirer le véhicule.

Reviewed: August 6, 2019

Very pushy on selling additional insurance! I have ended up buying one as i was put in panic mode by the agents behind the counter. First car developed a problem after four days , phoned assistance and i ended up doing a 120 miles round trip back to Palermo to swap vehicle! All to my expenses. Second car, after only 60 miles, needed a full tank of adblue. Wont use them again.

Reviewed: July 5, 2019

They sold an insurance that was not neccesary, a complete scam, they did not answer the phone, impossible to contact them, they didn´t allow to change the time of drop off, TERRIBLE COMPANY, THE WORST EXPERIENCE I´VE EVER HAD WITH A CAR COMPANY.

Reviewed: October 9, 2019

Did not have the car that I requested. They said that Fiat 500 is too popular amongst thieves hence they gave us crappy Kia Picanto. The car was new but the motor was too small and not powerful enough. The pick up location is 10 minutes drive from Palermo airport. We had to call the pickup location and wait for 20 minutes to be collected. Then we spent another 30 minutes waiting for the car. All in all an average experience.

Reviewed: September 9, 2019

Counter staff tried to sell us additional insurance for 300 USD telling us that insurance we have bougt on easyrent car is not valid, what was not true. We did not buy it.

Reviewed: August 22, 2019

Avoid Optimorent (Autovia)! E.g. when you take away the car they tell you to touch with your fingers (!!) the bottom edge of the car for scratches. When you return they will blame you for minor scratches and try to steal extra money from you. If you can not avoid them, make detailed video on all parts of the car. Use mirror to check the bottom edge of the car. Is it funny? No, you will not laugh when they blame you for ‘damages’. They seem to be cheap but they will be very expensive at the end. Use other rental company to avoid problems!

Reviewed: August 20, 2019

La borne à l’extérieur de l’aérogare fixant lieux de rendez vous de la navette Green Motion pourrait être indiqué des l'intérieur de l'aérogare à la sortie.

Reviewed: August 5, 2019

Green Motion is an absolute scam in how they run their business. When we dropped the car off they went out of their way to find an issue with the car, and they did. We were charged an additional 81 euros for a hub-cap scratch. A scratch that I don’t think we did. We couldn’t argue much with them because we were off site and most likely they would not taken us back to the airport if we created an issue. Complete crooks!

Reviewed: July 26, 2019

The car was great. The windscreen needed a clean but the interior was very clean. I chose them because the other car providers at Palermo airport had horrible reviews. They were very above board and drop off was so easy. The lady at drop off (sorry forgot her name! Started with an M) was so lovely.

Reviewed: June 20, 2019

Upon arrival and pickup in the airport, the fellow at the desk really tried to push a lot of unnecessary extras such as fill up option, upgrade to larger car and extra insurance at us which we declined. The folks outside at the pickup and dropoff both were very kind and curtious.

Reviewed: July 1, 2019

Pick up takes forever. This is the only negative point i could report Car was excellent

Reviewed: October 1, 2017

The car was very clean, easy to drive, and great overall.