17 Car Rental Brands at Palermo Airport (PMO)

Reviewed: October 4, 2021

I waited over one hour to get the car. There were several people cuing to get the car they reserved and only one person at the desk! The company knows in advance how many bookings they have and it shocked me that they didn't make adjustments to the staff that was available at that time. A second staff member eventually showed up, but he didn't seem to be in any hurry to make the cue any shorter... This was one of the cheapest rental companies at Palermo airport, but based on this experience, I would prefer to pay a bit more and not wait one hour in a cue!... In addition, I have rented cars in many countries with my Revolut card being accepted as a credit card, but for some reason here they said it was a debit card, so I had to pay an extra non-refundable fee and a lower deposit. At drop-off, the staff lady was very unpolite and unfriendly, closing this whole experience on a negative note. Everything was ok with the car, but I don't think I will rent again with this company.

Reviewed: January 15, 2020

Friendly staff

Reviewed: September 24, 2019

I have emailed in a complaint which is city being dealt with . Almost an hour and a half waiting at the desk to pick up. Vehicle was not cleaned outside. They charged me 35 euros penalty to put less than 20 euros of fuel back in on return. A fee which I was not informed big when picking up the car. I couldn't find a station close to the airport on return and since I only used the car to drive to my hotel and back I thought I'd tell them I didn't put any petrol in and simply pay to replace what I'd used. Very poor customer service. Very sneaky not to have told me this especially when they covered the other details with me leaving that part out.

Reviewed: October 12, 2020

We waited over 2.5 hours to get the car, far too long. There was no explanation as why this was and it would have been good to have received a warning.

Reviewed: January 13, 2020

You show absolutely wrong car! They gave almost a van, which was really hard to park.

Reviewed: August 9, 2019

I had extra charges which had not been made clear to me and the exchange rate used was extremely poor

Reviewed: August 14, 2020

Very smooth experience. We had some difficulty picking up the car as no staff were available at the actual area with cars but we found it eventually

Reviewed: September 24, 2019

Pas de soucis particulier. Il ont essayé (sans insister) de nous vendre une assurance complémentaire en nous disant que celle proposée par easyrentcar était une assurance française qui ne couvrait pas tous.

Reviewed: August 31, 2019

Europecar offered me Fiat 500L instead of Renault Megane or any other with similar size of trunk. Fiat has 450 liters trunk, but every other car on list of similar cars has more than 500 (520-550) liters trunk. So I was forced to pay over 150 euro extra for a Seat Leon with automatic transmission (they had only Fiats in this class of cars), because I was not able to pack my luggage to Fiat 500L. There were some other issues like for example no spare wheel in the car, or any tyre repair kit, what I found after couple of days. Luckily I didn't need it. You have to carefully inspect the car, because half of scratches are not on the list of damages in the document you get. Europecar has now totally different way of doing business, comparing with my previous experience with this company.

Reviewed: July 4, 2019

Number of managers at the moment of the car’s pick-up need to be increased. Waiting time of more than 1 hour.

Reviewed: May 5, 2019

je rends ma voiture au comptoir extérieur sur le parking et la personne en charge constate une rayure de moins d’1 cm sur le pare choc avant gauche de la voiture (rayure non mesurée à l’aide de la réglette généralement utilisée dans ces cas là). La rayure était sans doute là au départ, mais personne pour le constater à ce moment là… On me dit que la voiture était neuve, mais non puisqu’elle a 3500 km au compteur donc déjà plusieurs locations. Cette personne me dit pour finir : ne vous inquiétez pas, il s’agit juste de le signaler, vous n’aurez probablement rien à payer, signez ici. Puis au comptoir dans l’aéroport, après 5 minutes de manipulation de l’ordinateur, une autre personne m'édite une facture de 273,30 euros. 273,30 euros donc pour une rayure de moins d’un cm. D’où sort ce chiffre ? Je ne le saurai pas. On me dit : mais monsieur vous avez signé, c’est donc que vous acceptiez le montant à payer. Un numéro savamment orchestré donc entre les deux protagonistes Europcar. Voici 30 ans que je loue des voitures dans le monde entier et jamais ça ne m’était arrivé et c’est tout à fait scandaleux.

Reviewed: February 24, 2020

Nice services, from start to end.

Reviewed: February 18, 2020

This location is super convenient!

Reviewed: July 27, 2019

When dropping off the car they immediately found some almost invisible very small dent which is invisible to the untrained eye. It wass dent (not a scratch) of maybe 0,5mm over 5cm. For sure it must have been on the car when I picked it up. Anyway I had to pay 295 EUR for damages while I never had any damage caused myself.

Reviewed: January 16, 2020

All fine as usual. Will book again.

Reviewed: December 3, 2019

Always a pleasure renting with Maggiore. Everything was smooth. Was given a better car also.

Reviewed: December 3, 2019

Everything smooth and pleasant as always. Upgrade offered and taken.

Reviewed: July 14, 2019

The car was not premium class as booked. They did not have the Mercedes I originally booked and gave me a Kia instead. This should have been another premium car but anyways accepted it.

Reviewed: November 4, 2019

Le personnel a été insistant sur le rajout d'une assurance complémentaire malgré le fait de lui avoir dit que nous avions lu correctement ce qui était pris en charge par Easyrentcars

Reviewed: October 15, 2019

Dommage l’assurance presque imposée de 180€

Reviewed: September 15, 2019

Véhicule sale, agressivité commerciale au guichet de retrait et trop de temps passé pour retirer le véhicule.

Reviewed: August 6, 2019

Very pushy on selling additional insurance! I have ended up buying one as i was put in panic mode by the agents behind the counter. First car developed a problem after four days , phoned assistance and i ended up doing a 120 miles round trip back to Palermo to swap vehicle! All to my expenses. Second car, after only 60 miles, needed a full tank of adblue. Wont use them again.

Reviewed: July 5, 2019

They sold an insurance that was not neccesary, a complete scam, they did not answer the phone, impossible to contact them, they didn´t allow to change the time of drop off, TERRIBLE COMPANY, THE WORST EXPERIENCE I´VE EVER HAD WITH A CAR COMPANY.

Reviewed: October 9, 2019

Did not have the car that I requested. They said that Fiat 500 is too popular amongst thieves hence they gave us crappy Kia Picanto. The car was new but the motor was too small and not powerful enough. The pick up location is 10 minutes drive from Palermo airport. We had to call the pickup location and wait for 20 minutes to be collected. Then we spent another 30 minutes waiting for the car. All in all an average experience.

Reviewed: September 26, 2019

3hour wait with children is unacceptable

Reviewed: August 17, 2019

Extremely disappointed with the pick-up experience, had to queue (standing) for over 2 hours to pick up the car, no apology offered for waiting so long in line, by the time I got the keys and picked up the car it was close to 3 hours, I was only on vacation for 6 days so to have to spend almost 3 hours picking up a car rental would make me not want to use your service again if this is the acceptable level of service hertz is happy with. Since almost all rentals these days are pre booked and flight details given I can't understand why there would be a better system in place so people don't have to waste time standing in line for hours. I was so unhappy with this service, wouldn't use again.

Reviewed: January 14, 2019

The car delivered was different from the one I booked

Reviewed: September 9, 2019

Counter staff tried to sell us additional insurance for 300 USD telling us that insurance we have bougt on easyrent car is not valid, what was not true. We did not buy it.

Reviewed: August 27, 2019

The car was quite damage and I was not very happy considering that I needed it for a wedding. Also I had a warning light about "changing the oil immediately" not ideal when We were going around Sicily. The wipes were terrible and they were not cleaning the screen at all. At some point I had to stop and buy some cloths and window cleaner because with the sun I was not able to see. The roof was playing up and in various time it stayed open.

Reviewed: August 9, 2019

We waited for more then an hour to pick up our car and the then the desk staff were grumpy and made me feel that I was making a big mistake not taking out their insurance. They told me that my own insurance wasn’t good enough and that I would definitely be paying some money to them by the end of my trip. They told me ‘good luck driving here’.

Reviewed: June 21, 2019

Un surcoût de 44e a mon arrivée soit disant pour une arrivée après 23h....alors que j'étais au comptoir avant et que le temps de passer il était 23h35...mais ce surcout non prévu et non annoncé est une honte totale et inadmissible...je ne recommande pas cette prise d'otage.

Reviewed: May 14, 2019

Friendly staff and easy process. A little unclear on where to find our car and also how to enter the return rental car area, but in all, a great experiences.

Reviewed: August 22, 2019

Avoid Optimorent (Autovia)! E.g. when you take away the car they tell you to touch with your fingers (!!) the bottom edge of the car for scratches. When you return they will blame you for minor scratches and try to steal extra money from you. If you can not avoid them, make detailed video on all parts of the car. Use mirror to check the bottom edge of the car. Is it funny? No, you will not laugh when they blame you for ‘damages’. They seem to be cheap but they will be very expensive at the end. Use other rental company to avoid problems!

Reviewed: August 20, 2019

La borne à l’extérieur de l’aérogare fixant lieux de rendez vous de la navette Green Motion pourrait être indiqué des l'intérieur de l'aérogare à la sortie.

Reviewed: August 5, 2019

Green Motion is an absolute scam in how they run their business. When we dropped the car off they went out of their way to find an issue with the car, and they did. We were charged an additional 81 euros for a hub-cap scratch. A scratch that I don’t think we did. We couldn’t argue much with them because we were off site and most likely they would not taken us back to the airport if we created an issue. Complete crooks!

Reviewed: July 26, 2019

The car was great. The windscreen needed a clean but the interior was very clean. I chose them because the other car providers at Palermo airport had horrible reviews. They were very above board and drop off was so easy. The lady at drop off (sorry forgot her name! Started with an M) was so lovely.

Reviewed: June 20, 2019

Upon arrival and pickup in the airport, the fellow at the desk really tried to push a lot of unnecessary extras such as fill up option, upgrade to larger car and extra insurance at us which we declined. The folks outside at the pickup and dropoff both were very kind and curtious.

Reviewed: July 1, 2019

Pick up takes forever. This is the only negative point i could report Car was excellent

Reviewed: June 28, 2019

the car was fine. understanding and finding the pickup location more difficult. but it all worked out after a phone call.

Reviewed: June 15, 2019

voiture panda neuve (11km), personnel au retour compétent mais parlant anglais et non français

Reviewed: May 9, 2019

On vous récupère à l'aéroport, on vous ramène à l'aéroport. Le véhicule n'a que 650 kms et est super équipé (GPS,climatisation, assistance en côte, régulateur de vitesse). Au retour le lavage du véhicule est réalisé par Centuro. Le personnel est agréable, et vous explique clairement les conditions du contrat. Tout cela pour 72 euros pour 8 jours avec une assurance tous risques sans franchise. (36 euros avec l'assurance de base). BRAVO et à bientôt