23 Car Rental Brands at Pisa Airport (PSA)

Reviewed: August 22, 2022

We picked the car at Pisa and staff gave us Florence branch address for drop-off. However once we got there to return the car the staff said drop-off is at different spot. It was underground carpark without obvious sign of the company so it took us 5 mins to circle around until luckily we saw staff with pink t-shirt. should at least put the company logo/ name at the car park entrance. All the staff we met however was very nice and one of them also gave us shuttle service to train station. The car was in good condition and we got complimentary upgrade.

Reviewed: May 30, 2022

Car was great but took too long to collect

Reviewed: November 2, 2021

the car was in very good shape, quite new, low mileage and very clean. the location of rental desk was in about 4 minutes walking from the exit of the airport. very good the overall rental process.

Reviewed: September 11, 2019

Felt very disappointed with how insurance and other tax charges were applied at point of pick up. What went from reasonably priced rental ended up being expensive. Felt deceived from pricing point of view

Reviewed: July 11, 2019

Counter staff where fine. Tried the usual sale of extra insurance which I didnt require. Explained everything I needed to know. Drop off was fine with key box as it was out of hours, however in hindsight I will try and use a 24 hr one in future. Not overly happy about having to top up AdBlue, this should be their expense. Was told I have 1500km but top up showed 600km. After returning home they have tried to claim i damaged one of the alloys on the vehicle. This damage was present when i collected the vehicle, and have video proof, still waiting to hear back from them.

Reviewed: August 22, 2022

Car was fin. Had a puncture and the car was towed away. I had to travel to Florence to get a new car customer service could have been better.

Reviewed: July 26, 2020

Good price in first place. Car upgraded and was a brand new high spec. vehicle. Very pleasant and helpful check in lady with no attempt to sell extras. First class in every way

Reviewed: October 9, 2019

Pickup is not in terminal as noted on the voucher- it’s at the car park

Reviewed: October 9, 2019

The staff were reasonably friendly at pick-up, probably helped by my being able to speak Italian. The car we received was smaller than anticipated, but it had enough room for us to travel from Pisa Airport to our destination about 2 hours away. The Lancia Ypsilon was very underpowered! Especially going up hills, which often required dropping down 2 or 3 gears to climb!!! On the return, the agent commented that they were unable to check the condition of the car, as it was dirty, and that I would have to take it to a car wash before returning it! The dirt was from 18 days driving around white roads and normal roads in Tuscany during which time we experienced a range of weather conditions from heat to thunderstorms and heavy showers of rain. No mention was made at pick-up about returning the car "washed". Nor have I ever experienced this requirement with any other car hire company at Pisa Airport, or any other airport in Italy, over the past 30 years!

Reviewed: October 9, 2019

Well done guys! Keep up the good work will definitely use again thanks

Reviewed: August 15, 2022

The collection site was away from the airport and wasn't clear enough on the instructions.

Reviewed: June 27, 2022

Everything was great, no problems with with the car or staff, deposits worked well, everything explained properly. No challenge with damage or fuel. Great service to and from airport.

Reviewed: September 7, 2019

Машина новая, 7 тыс пробега, чистая, машину получили быстро

Reviewed: August 20, 2019

Yes

Reviewed: August 19, 2019

Excellent condition and no hassle car rental. Only recommendation would be to make it clearer that it is the yellow Centauro shuttle bus and not the general one to the main car hire.

Reviewed: November 28, 2021

In principle everything worked well. But the car type was not as expected.

Reviewed: September 27, 2019

Efficient service. Didn't provide the car that was requested, i dont think a peugeot 308 sw is similar a bmw 2series but the car drove well, was comfortable and modern. Returning the car was quick and straightforward.

Reviewed: September 3, 2019

Booked a Mercedes B class estate (or similar) got a Skoda estate which I was told was equal to a Merc... Thought I then agreed for the delta between used fuel and full tank, not a full tank so again was fleeced of an extra 50 euros. Price doesn't include VAT which is misleading. Kids' car seat pricing is a con as is the charge for an extra driver...

Reviewed: September 2, 2019

Staff as usual trying to sell you lots of extras.

Reviewed: August 28, 2019

My parents collected the car and unbeknown to them were sold some additional insurance, despite saying they didn't need it. The first they knew was a bill in the post when they got home for an additional 180euros. A tad steep when the initial rental cost was only £88. This is in the process of being resolved, hopefully by budget. But beware and make sure you check everything before you sign.

Reviewed: November 2, 2021

Always excellent service a d quick

Reviewed: October 26, 2019

Quick pick up procedure. Appreciate the photo instruction re notification of any scratches on pick up as always concerned I might miss something before I drive the car away.

Reviewed: August 16, 2019

We gave the car back with a tiny scratch on one side. It was so superficial that it could easily have been buffed out with a bit of black car polish. We have been charged £755!!! This is ridiculous and it has put us off ever renting a car on holiday ever again.

Reviewed: August 7, 2019

The car was quite new but it has a few scratches which was not marked on the rented document so I had to make the staff aware of it

Reviewed: August 4, 2019

Aucun effort consenti alors qu’on avait une carte de crédit à mon épouse....

Reviewed: September 20, 2021

Very good, friendly helpful staff,

Reviewed: September 15, 2019

Very impressed - better than I was expecting

Reviewed: May 15, 2019

Welcoming and friendly staff, especially the pick up gentleman. All round great experience with them

Reviewed: August 12, 2020

They have charged me for protection on the car that means I have a bill for £411.90 I expect a refund

Reviewed: October 12, 2019

Always read small print. Especially with the language barriers.

Reviewed: August 10, 2020

It wasn’t the car model booked how we the alternative suited our needs perfectly.

Reviewed: June 19, 2019

Car exceeded expectations. Drop off and pick up location in Pisa Airport under-staffed; waiting times could be improved. Drop off - no problem as no staff at 4.00 am.

Reviewed: May 31, 2019

We arrived at 11pm and we were asked to pay a late pick up fee of 40 Euros, I couldn’t believe this (this is in small lines in the bottom of the confirmation) but I couldn’t believe it.

Reviewed: May 21, 2019

Car was dirty has obviously been used by a smoker prior to us getting the vehicle there was cigarette as all over

Reviewed: July 27, 2020

The car was brand new and very clean. The office staff were pretty good, but a bit overwhelmed by the amount of people. It was hassle speaking over the phone and we should have been warned about this prior to picking up the car. However, the lovely girl I spoke to had excellent English and everything went through smoothly. It should have been made clearer when booking that the driver of the car should do the booking.

Reviewed: August 27, 2019

The car was said by the staff to have a full tank but it was only at 80%.In addition when picking up the car there were too few counter staff . All else was fine withe drop off staff excellent.

Reviewed: June 25, 2019

The car was as hoped. Counter staff tried to sell larger vehicle which was unnecessary. They were almost dismissive of the insurance I had and tried to sell me more which was annoying.

Reviewed: March 5, 2020

Very friendly and efficient staff

Reviewed: September 4, 2019

Easy process picking up the car and didn’t try to look for excess damage etc. Would use again.

Reviewed: May 31, 2019

Fast and speedy process

Reviewed: February 5, 2020

The staff were particularly helpful and strictly honest. A refreshing change from other local car firms.

Reviewed: October 13, 2019

Booked a Fiat 500 or similar. We got a Panda which was ready for the knackers yard. The accompanying document was highlighted with numerous bumps and scratches with a broken wheel trim. A yellow warning light came on soon after driving away and each time I turned right, the front left wheel screeched. It was a little unnerving when going up hairpin bends. At night the dipped lights were dim. The mileage was over 102,000 km when collected. When dropped off Pablo the Panting Panda, the rep didn’t really care after I told him about the faults. Cheap yes... Cheerful no...

Reviewed: September 13, 2019

Yes, car exceeded my expectations as we got a brand new Smart for 2. If we had had any luggage this car would not have been good, but given we travelled light it was great.

Reviewed: August 12, 2019

You really need to make it clearer where the location is. I went to the main rental area which was wrong. I also found it very difficult to find the location upon returning. Finally, the car took CNG, and it was difficult to find a service station providing this. All of the above points could be easily provided on one piece of paper when collecting the car. Otherwise a good car, and clean. Nice customer service too.

Reviewed: June 26, 2019

It was difficult to find where we actually pick up the car. Needs to be some additional information when booking or before you collect the car. They gave us a car that needs methane gas, but very few stations have this, do was impossible to find this type of gas. Seems unreasonable to hire out cars that you can fill up again! Added a lot of unwanted stress to the trip!

Reviewed: October 3, 2019

WE COULD HAVE HAD A BIT MORE OF AN INTRODUCTION TO THE CAR. ALSO THERE WAS A DEEP GASH IN THE DRIVERS SIDE TYRE WALL WHICH WAS NOT ON THE PAPERWORK WHICH WHILST NOT DANGEROUS SHOULD HAVE BEEN NOTICED AND REPLACED AS A SAFETY ISSUE. IF I WASNT IN SUCH A RUSH I WOULD HAVE INSISTED THE TYRE BE CHANGED. HERE WAS ALSO NO INSPECTION OF THE CAR WHEN RETURNED WHICH WE EXPECTED.

Reviewed: September 27, 2019

Smooth and efficient pickup. Friendly service staff. Near new rental car which met all our requirements very well. Vehicle returned via key drop box due to early flight departure with zero issues.

Reviewed: August 19, 2019

See above comments - just really poor. Despite the many months notice we didn’t get the car ordered, pick up was awful and the car was damaged all round.

Reviewed: August 18, 2019

It took a long time to go through the pick up process compared with previous experiences. The car was scratched, had no windscreen wash in at all and the Ad Blue ran out. We filled the windscreen wash ourselves and took the car to Hertz in Florence to sort out the Ad Blue.

Reviewed: August 2, 2019

personnel serviable et agréable. pas d'attente. voiture nickel, très efficace pour le retour. rien a dire, très bonne expérience.

Reviewed: October 3, 2019

Waited a long time because car provided had parcel shelf missing and needed it to hide luggage so had to organise a different car. Happy in the end though

Reviewed: September 14, 2019

The car was of good quality, however a warning light continuously sounded as an oil change/top up was due. The car was not clean upon pick up. Europcar pick up service was a disaster. We had to queue for over two hours just to pick up the car, with no explanation or offer of compensation. There was not an unsurprisingly large amount of people in the queue - rather there were only two members of staff (there were 8 desk areas) who were very slow. This was completely unacceptable and I will not book with Europcar in the future.

Reviewed: September 26, 2019

The deposit was high over 1000 euros and there was some high pressure to take out their insurance at 270 euros.

Reviewed: September 12, 2019

La voiture était abîmé et déclare au moment du retrait mais sans photo car plus de batteries et à la restitution ils n’acceptait pas le fait que on me l’avait donné dans l'état

Reviewed: July 3, 2019

Normal insisting comprehensive insurance hasn’t been booked

Reviewed: April 22, 2019

Check in staff visibly frustrated when I said I didn’t want the extra insurance. Insisted I should have it regardless if my card provided suitable cover. As soon as I saw it was the same counter as goldcar I wasn’t surprised by his attitude and was very nervous about renting through them.

Reviewed: April 3, 2019

The counter staff was very rude. Forcing me to get additional insurance and saying that the insurance I have with easyrentcars is illegal.

Reviewed: September 1, 2019

The instructions suggested that the office was in the arrivals area at the airport. It was not! That resulted in a lot of asking around as the rental company was not listed on a big board as operating from a another off airport location. Very frustrating!

Reviewed: August 18, 2019

The vehicle was in very poor condition, and after picking the car up I was shocked to realise it had done over 205,000 km which in my view is way beyond the useful life of an average car, let alone one a company is renting out (for a 9 day price that would probably go towards buying 50% of the car). The vehicle was so worn it lacked power in lower gears to the point it felt unsafe, and we were concerned there was a very high risk the vehicle could breakdown. We therefore used the vehicle a lot less than we had hoped to on our holiday. Overall this experience has left me thinking I would be highly unlikely to use this company in the future, or recommend it to anyone else.

Reviewed: August 13, 2019

Couldn’t find Target Rental desk initially this was because they are also called Liberty and this was the big sign above the desk. Target Rental sign was on a A4 piece of paper on a sign on the desk. It was very busy in the rental terminal so you couldn’t see the sign!

Reviewed: August 5, 2019

It was taken money from my account without any information. Delivery of CAR was everyrhing Ok but some days later I found out that IT has been transaction from MasterCard.

Reviewed: July 23, 2019

Car was dented. Car was old but worked well. Staff at drop off rude.

Reviewed: August 31, 2019

“Car” a lot bigger than expected - given a Fiat Ducato (9 seats) rather than the advertised VW Caravelle (7 seats) “or similar”. In my view 9 seaters should be in a different category - unbelievable that something like a Ford Galaxy is in the same set of ACRISS/SIPP codes as a massive Ducato! Asked but they did not have any smaller 7 seater available. Very challenging to drive and park due to the excessive size. Long wait in queue at pickup, but staff friendly and to their credit they didn’t do a hard sell on extra insurance when I explained I already had other excess cover. Also good that they didn’t try the usual hire company trick of trying to charge for spurious damages on drop off (it already had a lot of existing scratches)

Reviewed: August 9, 2019

Europcar desk at the airport had a queuing system 5hat meant they served their own customers first even when they turned up after our arrival. It wasn’t until I complained that they dealt with my rental. The drop off in Verona was excellent.

Reviewed: August 5, 2019

Counter staff extremely helpful.

Reviewed: June 10, 2019

A straight forward process.

Reviewed: August 27, 2019

Customer service was good.

Reviewed: August 25, 2019

I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.

Reviewed: July 31, 2019

All cars were junk. Seems to be the way in Italy, other people with me refused first offered cars too. Dreadful.

Reviewed: June 4, 2019

Collected the car from pisa airport at 5pm via Hertz as the firefly desk was closed. Despite paying for an insurance excess waiver, I had to put a 600 euro deposit on my credit card. The car should have been a Ford fusion or similar but the only cars available were fiat 500s. We picked the biggest (500L). The car had so many dents that I videoed the damage which corresponded with the hire agreement depiction. The fuel gauge also showed slightly less than full. Thankfully the car drove well enough. On returning it the staff at Hertz looked over it and confirmed the damages were pre-existing. ( I videos it again just to be safe).They tried to say the tank wasn't full but I showed them the receipt from the petrol station I had just filled up from and they said the fuel indicator must have been faulty. I would be wary of hiring from them. Luckily one of my party spoke fluent Italian which helped.

Reviewed: June 4, 2019

Car could have been cleaner. Pick up que took too long.

Reviewed: August 5, 2019

The car was not what I reserved but it was fine and provided enough space. Charged an extra €250 for insurance.

Reviewed: July 20, 2019

quick pick up at airport and quick process at office so we were on our way rapidly

Reviewed: June 25, 2019

The car had never been clean, the staff was rude and just wanted extra money for everything, as it stands I will be letting every person I know to never use this company.

Reviewed: June 12, 2019

The desk clerk at GoldCar/Rhodium was only intent on selling more insurance. He had no other interest. He repeatedly lied to me to try to influence me into buying the extra insurance, instead of explaining things in a clear manner or asking his colleagues for help if he did not know. Eventually he just left! His other colleague was more helpful in explaining the difference between the AXA/Easyrentcar insurance and the insurance they were trying to push on me.

Reviewed: May 12, 2019

The car was exactly what I ordered but was dirty outside. The member of staff at Pisa airport was very rude and insisted that o bought insurance even though I had it already. The deposit I made as required has not been credited back to my account which is not my experience with others rental companies.

Reviewed: June 3, 2019

Waiting in a queue for nearly 2 hours to pick-up a dirty broken car is very disappointing.

Reviewed: May 31, 2019

did not have the level of car i had ordered so they upgrade me to the next level