CAR RENTAL REVIEWS ON ACE RENTAL CARS AT BRISBANE AIRPORT, BNE

I was offered a 10 seater bus and then given an Outlander when I actually asked for a small car. The service was ok on arrival. The drop off was not that good!!!!!!!!

hard to find pick up and drop off location and also very long wait times for the 5 minute shuttle ride to and from airport !!! wouldn't use again

very easy and cheap

awesome service, they adjusted the drop off time to reflect their actual closing time (different than quoed by easyrentcar)

good, easy, simple

I love dealing with Ace, they are friendly and easy to deal with and had I’d been able to book direct with them I would have

Waited for ages for airport pickup. Staff were nice but waited for service at desk then waited for car to be ready.

I arrived close to 5 pm on a Saturday and called their customer care who gave me the Brisbane number. Upon calling multiple times nobody picked up so I took a cab ans spent 20 dollars from airport to car rental shop. (Apparently their shuttle only works till 5 pm on weekend). when I arrived around 530 pm the main door was locked from inside but a receptionist was present at the front desk. The distance between the glass door and the front desk was 2 arm lengths. I banged at the glass door several times before she made eye contact and said sorry we r closed. I was so frustrated that the customer care couldn’t tell me this on the phone so I could have organised another car at the airport. Day 2 when I was to return the car, again they told me the shuttle service has shut down and I need to take cab from the rental shop to the airport. Another 20 bucks. I don’t know why do I need to book a cheaper car rental with such poor service standards. They want the money but can’t deliver any customer service. I could get the same thing probably with 10-20 dollars extra at the airport.

Dirty old car in bad driving condition @ $230.00/day. Very unfriendly staff at drop off.

Time for pick up from airport and collection of car was over an hour

That have changed 56aud on top of the booking which I wasn’t aware of.

Easy rental cars was stunning

Car booked was "large sedan" eg Camry. Car received was the much smaller Suzuki Vitara... and only received that after an hour. Only option for toll payments was $13/day "toll protection" or $34 per toll admin fee... outrageous and particularly annoying given we only used a toll road once. Carplay didn't work in car. Dropoff was also slow -- depot was 10 minutes from airport but took more than 25 minutes to get shuttle back to airport.

Car was large medium SUV, roomy, drove well. But there was no fuel in the car on pick up. And I won't rent with Ace again in Brisbane because unlike other companies, they don't provide e-tag or simple means to pay for road tolls. You have the choice of paying an exorbitant fee of $38 + toll for every occurrence, or going on very round about and complex routes to avoid tolls. Very inconvenient.

All good.

Wait time for pick-up delayed my trip by an hour and a half but was redeemed by your team member Kevin. He went over and above to drop me back to the airport so I didn't miss my flight - thank you so very much!

Great platform and easy!

Car was very efficient and well taken care of.

Kiindly staff

Quick reservation, free cancelation

Not all prior damage noted on documents. Spent some time inspecting vehicle to make sure everything was noted.

The car did not have a parcel shelf and we queried this at the time as we felt it was a security risk. The person did look but just told us that some people take them out and then forget to put them back and they did not have one for us so hard luck basically !!! We also found that when we were using the car that the auxiliary ports did not work so we could not use the sat nav. We then found it was a fuse that had gone and purchased one. We told ace when we returned the car but they did not seem interested. I think that a bit better customer service at the pick up would be better, I did feel that they were a bit stand offish

Easy to book

Condition of the car was satisfactory. Service was good and responsive.

I bought the full protection but Ace advised it did not apply to them. In the event of accident I would still pay the excess and claim from Easyrentcars. Too cumbersome !

The offsite drop-off and pickup were a hassle. Had to leave the car with Hertz in Melbourne as email said the airport and paperwork said an offsite address. I used the email address and was hassled by Hertz

Horrible experience with very late pick up from Brisbane airport was a reason me late to business meeting and loosing $200. Also they charged my bank card for $82 additional yesterday without any notice and signing paper from dropping off desk. I might now only guess it was for bringing car for 1h later?

Everything is good with booking. Thank you.

we waited maybe a half hr but so what we were on holiday the staff were great they were busy but polite ,,a great bunch

did the job well