CAR RENTAL REVIEWS ON ACE RENTAL CARS AT BRISBANE AIRPORT, BNE

ACE Rental Cars is a good agency if you are seeking to hire a budget car for an extended period of time at a reasonable rate. The only downside is that their is little parking at the Brisbane Airport Location.

Counter staff is very helpful

Price is reasonable

Pros: got upgraded to a Mitsubishi Outlander because they were out of corollas’. Cons: Car smelled of PISS. No kidding. They really need to wet vacuum the seats or interior detail their cars regularly.

Great rates! I couldn’t even get close to the rates they offered even when I tried booking directly with the provider! Thanks!

I'm excited the car is exceeded my expectations.

Ace rental car was great but pick up location wasn't clear.

Had booked a small Toyota but was given a medium older Toyota

Excellent friendly staff

Excellent ...very good price

They charge $50 just to drop off outside of office hours. would never book again with them

The customer service person explains well at the counter when we collect the car. And the car is in good condition.

It should be more clear on the terms and condition that customers should follow. When we collect the car, just realised that there was another 50dollar imposed because we drop off at a different point and the website didnt state it when we pre booking.

I had booked a 4x4 as I was heading out into the country staying on a farm and Australia has loads of bush fires, so wanted the ability to off road. Ace do not have any 4x4's and ban anyone driving their cars on the majority of Australia's roads, as they are not tarmac.

I had booked a 4x4 as I was heading out into the country staying on a farm and Australia has loads of bush fires, so wanted the ability to off road. Ace do not have any 4x4's and ban anyone driving their cars on the majority of Australia's roads, as they are not tarmac.

Very helpful and friendly staff especially Jeff!

very good experience

the point is giving too slow!!! we want the point in account faster!!!

Counter staff is very friendly and helpful.

Easy to book and price is comparable if not lower than others.

Very good value for money. Staff were very helpful in processing my requests. Will definitely use them again. Had the car for 2 week total while my car was being repaired. Thank you ace

Best car rental company in Brisbane

After hours pi k up very poor waited more than 1 hour for pick up from airport.we phoned the office got an answerphone which said go to pick up point .no one came until my son managed to contact an agent in Melbourne.we landed in Brisbane

They charged me 250 as a deposit and we only received 71 because the made a mistake and never refunded us.

The car I was given was a new car, immaculate. The staff were very helpful at pick up and drop off. The shuttle busses were excellent and gave assistance with luggage to get me on Murrays.

Friendly & helpful staff.

Excellent great value for money. So easy to book on line!

The car they provided was very comfortable and it had Apple Carplay which was super useful for first-time drivers in Australia. Staff were always nice and helpful during pick-up and drop-off. Overall a very great experience.

Really easy to use to search for the car that suits our needs. Amazing deals as well!

It would be better if Ace gave their customers their local phone number to arrange pick-up from the airport. The 1800 number is just a recorded message. After a long flight it is frustrating to have to wait 40 minutes not even knowing if Ace will come to pick you up. Also had to wait for 20 minutes just to give my keys back at the end of the hire while they signed up new renters. They should have a dedicated staff member handling returns. When I finally got to the counter it took only 30 seconds