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Bad feeling of hertz, good service of EasyRentCars

Reviewed: Sat, Aug 3, 2019
About Hertz: 7.3 /10
The staff of hertz hard sells the insurance and car upgrade. I rented some cars in other companies such as dollars and budget. Their staff would also like to sell the insurance but not like hertz. The other companies sold it softly. I would never feel hard feeling. Regarding the prepaid fuel, i was cheated. I asked about whether the unused fuel would refund to me. The staff said yes twice. But i found that on the website there is no refund on the prepaid fuel. After that i found the customer service team of hertz. They helped me to solve it. I don't think the staff of hertz confusing of refund and refuel. I think he would like to cheat on me. Lastly, i booked RAV 4 or similar. Hertz gave me the Kia Sorento. I am not sure whether same grade or not. But it was quite gas consuming. It can run 7km per litre of gas. It consumed more gas than i expect. i expect it can run 10km per litre like santafe hyundai.
About QEEQ: 10.0 /10
Good service, everything is good. The cs is helpful and nice. However, i hoped easyrentcar can help to set up a make sense and fair maximum cap of late return.
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Medium SUV | Toyota RAV4 or similar

Relevant Reviews on Hertz VANCOUVER INTL AP


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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Tue, Jun 28, 2022
“Completamente dentro das minhas expectativas.”
About Hertz: 10.0 /10
Tradicional locadora de veículos, prestando serviços de alta qualidade.
About QEEQ: 10.0 /10
Melhor preço e correto funcionamento do app.


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Mini | Chevrolet Spark or similar
Reviewed: Thu, Jan 2, 2020
About Hertz: 10.0 /10
all staffs are nice.. reaction is quick. MUST rent car from Hertz next time.
About QEEQ: 10.0 /10

Brian Chab

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Medium SUV | Toyota RAV4 or similar
Reviewed: Fri, Aug 23, 2019
“Love it. Easy to use, good price and no issue at all.”
About Hertz: 10.0 /10
Everything fine. Only the call center is a little problem. Called 4 times and asked me to call back due to unable to pull my contract. They are kind operators but seems not that familiar with the operations.
About QEEQ: 10.0 /10
Very easy and will use it again.


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Economy | Chevrolet Sonic or similar
Reviewed: Thu, Sep 6, 2018
“Better than expected”
About Hertz: 10.0 /10
Like: This Hyundai must have been one of the best cars we've had. 5 liters/100 km throughout the trip type thing.
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Mini | Chevrolet Spark or similar
Reviewed: Sat, Sep 2, 2017
“Great staff, car was ok”
About Hertz: 8.4 /10
Like: Great staff!
Dislike: Car was not so good with uphills and a little bad at shifting gears when accelerating

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