They did not have the address of the drop off. I called and the address that was given to me was 30 mins away so it was incorrect. I took more than an hour until I had to drop of the car at another rental company otherwise I was going to miss my flight. Later when I told them where the car was I never received an answer to make sure they had found it. Terrible customer service .
“I booked the car specifically because it said there was a desk in the airport. There wasn’t!”
About Record Go:2.0/10
Second time I have used them. Once in Majorca and this time. Super long queues and the staff have a really bad attitude. We walked out without the car!
Rude customer service lady, not telling the small print either.
No carpet in the car, got charged €95 for leaving some sand in the car... apparently that needs special cleaning!! Never book with these guys again...
The wait for the car was unacceptable, especially as the wait was only to be directed to an electronic machine to enter my details myself. No apologies made for the wait, and limited instructions on how to return the car.
I did get a free upgrade to a bigger car, however a bigger car in Malaga town centre is not that easy to fit into the tight spaces. It was very good value for money though at only £4.50 for 6 days, can't complain about that!
Drop off was quick and easy, and thankfully all the car rental drop-offs are in the same place in the airport.
“Everything excellent except having to pay €50 or wait over an hour to collect a car is very poor”
About Record Go:9.0/10
Collecting the vehicle was very slow,with kids in our party we opted to pay €50 euro for fast track because of the que in front of us,only 3 people behind the counter is not enough for the size of ques
“Good vehicle easily located, shame about the experience at the collection desk”
About Record Go:8.3/10
The staff member was rude and tried to scam me. I had already purchased excess insurance but she was very reluctant to release the car even though I agreed to the £1400.00 held on my credit card. Luckily I was prepared but I imagine many people are so keen to get on holiday that they fall for this.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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