CAR RENTAL REVIEWS ON RECORD GO AT MALAGA AIRPORT, AGP

Everything was good

Collection of the car always takes too long at Malaga Airport, Record have approx. 10 counters but only ever use one or two?? The Self serve machine is only used when it suits Record...

Easy to use and very competitive hence why I use the site

Dirty car scratched rude staff overcharged on pickup. flagged previous damage on return AVOID

Great service, great car. Everything was smooth and easy.

Terrible customer service and unhelpful rude staff.

quick good fast

good

The car rental company wint to great lengths to upgrade and to charge us extra for everything. We spent in excess of 2 hours waiting for the car and then another hour trying to find the pickup location. The cost of the rental was very cheap but the car rental company never expected to let us rent the auto at that price.

My personal items got stolen from the car in Marbella. The really strange thing is that the car was locked. There were no signs at all of damage due to someone breaking in the car, as if they had a key and simply opened the car themselves. I had theft waiver insurance coverage, does this cover the loss of my personal items such as laptop and cash?

Staff when picking up and dropping off the car were very impolite. No customer care whatsoever.

The wait for the car was unacceptable, especially as the wait was only to be directed to an electronic machine to enter my details myself. No apologies made for the wait, and limited instructions on how to return the car. I did get a free upgrade to a bigger car, however a bigger car in Malaga town centre is not that easy to fit into the tight spaces. It was very good value for money though at only £4.50 for 6 days, can't complain about that! Drop off was quick and easy, and thankfully all the car rental drop-offs are in the same place in the airport.

Car had much more damage than the check sheet displayed. This was communicated to the company but no reply was received. Car was easy to find and drop off so experience was smooth on the whole

No queues: no hard sell on insurance excess cover; great

Easy booking and cheapest we could find

lots of hassle on extra insurance also over charged on fuel even though returned car back with full tank. very dissapointed

Smal plastic cover on driver's door handle at the lock went missing during hire. At drop off I pointed this out and was told someone had tried to break in as he demonstrated that the door lock did not work. There didn't appear to be any damage and I only used the remote control to gain entry and for locking. Anyhow I was not in a position to argue and accepted the repair cost 444 euros. which is very steep. Thankfully I was able to claim the full cost through my excess car hire insurance I purchased separately before we travelled. Can't fault RecordGo as they did email the damage report to me to enable the insurance company to agree the claim.

La voiture était très abimée. Il a fallu courir après le prestataire, qui n 'a jamais porté les corrections mais qui nous a dit que la voiture était abimée au retour. Que nous n'avions aucune preuve puisque nous n'avions pas pris de photos. Il m'ont prélevé 62€ forfaitaire pour un plein d'essence. Pour le moment je n'ai aucun remboursement

The counter staff were friendly and helpful enough. However, they were trying too hard to push the breakdown cover and additional insurance, which we didn't require.

the booking was very smooth and easy, I didn't use the price drop guarantee as it was only a short term low price rental.

I did not get the Nissan X Trail and it took so long at the desk and finally the lady gave me the wrong booking just a mess.

Awful counter staff. Over an hour wait on pick up. Air conditioning in car broken. No Bluetooth or Aux set up in car. Terrible company.

They did their job.

Todo perfecto , el coche tenia algunos arañazos cuando lo cogí, pero no supuso ningún problema.

Servicio perfecto y sin ninguna pega que poner.

Although I could not fault the car itself, I was extremely disappointed with the hidden costs, namely over-priced fuel and a whopping €1100 deposit, with a 30 day wait for a refund. Oh, and an attempt to upsell over-priced car insurance.