The pick up was not in the terminal but outside a car park with a courtesy bus to the site. We were an hour early but they wouldn’t let us collect the car ... we had to stand outside in the heat with nowhere to sit and no toilets or drinks available. Air con in the container office was broken so hot inside too. The car was badly scratched which wasn’t a problem but they hadn’t noted the damage under the front bumper, we had to point that out and request it was noted on the documents. Pressure selling for additional insurance.

Booking was good, price protector worked and dropped the price. But we didn’t receive any instructions re collection and had to phone and then wait for an email to know where to collect the car. Booking needs to be explicit about collection point. It was not in the terminal as indicated.

They did not have the address of the drop off. I called and the address that was given to me was 30 mins away so it was incorrect. I took more than an hour until I had to drop of the car at another rental company otherwise I was going to miss my flight. Later when I told them where the car was I never received an answer to make sure they had found it. Terrible customer service .

I pay for all insurance and for gps in the end of drop off thay charge me moer 35 euro for gps and insurance its not ok

The wait to pick up was extremely long despite there being many staff members working at the time and not very many clients.

It was not clear during the booking process that there would be a mandatory 28 euro fee for refilling the petrol tank, even if we returned the car will full gas.

A very excessive wait to pick up the car despite having pre-booked it, around an hour and a half in total. Counter staff not apologetic about this at all, and kept wandering off with no explanation, both between customers and even while they were in the middle of serving me. I ended up paying 4 times as much as the original booking fee due to very well hidden small print and the counter staff not explaining the insurance process clearly in order to get me to pay extra. They make it sound like they will take over £1000 from you and won't return it for up to 60 days unless you pay £30. They pretty much don't give you any option except to pay the £30. I don't have much experience with hiring cars and despite trying to hold my ground I felt pushed into paying the extra.

The booking process itself was very easy but the fuel 'full to empty' policy was not made clear at all and ended up costing me more money that I originally paid for the car hire. Be careful about which fuel policy you use if you aren't used to booking hire cars like me. Take your time to read the small print.