RECORD GO CAR RENTAL REVIEWS

The Record Go staff at Palma need a course in Customer Service. Rude, obnoxious and couldn't care less.

El coche olía a tabaco. Una puerta del coche estaba mal, hacía muchísimo ruido al abrirla/cerrarla. Muy incómoda durante todo el viaje. El bus de cortesía que me debía llevar desde el aeropuerto hasta recordgo, tardó 25 minutos

Everything was fine until I went to pick up the car. I was told that I either paid 22 Euros a day for the full cover insurance or that I would have to put down 1000 Euros deposit that would be refunded in ‘about’ a week. I wasn’t comfortable with this and was told that I had to do one or the other to take the car. 1000 Euros is a lot of money to hand over so I reluctantly paid 22 Euros for the insurance as it was late and I wanted to get away. I later read on the T&C’s that if there is any damage to the car I would be liable to 1000 Euro excess which I understand but I could not find anywhere that it says you have to put 1000 Euros deposit down.

The contract is enforced to the letter and there is no leeway. They err in their favour. This is a bad attitude if you want to ensure you have return customers. Not the staff's fault as they are only doing what management tell them to do. This is definitley not the sort of company I want to deal with. First and last time rental.

Qeeq works like a dream

El Coche no funcionaba el aire acondicionado, después de 5 días de insoportable calor decidimos cambiar el coche. Eso nos hizo perder Más 3 horas y un extra de más de 150 kilómetros y el extra de golosina.

Collection of the car always takes too long at Malaga Airport, Record have approx. 10 counters but only ever use one or two?? The Self serve machine is only used when it suits Record...

Easy to use and very competitive hence why I use the site

Always a little longer to pick the car up but a good service overall

Great

ZERO STARS! DO NOT USE RECORD GO!! the worst experience I have ever had with a hire car company. The staff were rude, disrespectful and arrogant!

Dirty car scratched rude staff overcharged on pickup. flagged previous damage on return AVOID

They take your money straight away then say it can take over 30day to get it back so which mean I will have to pay interest on my card for it with I think is wrong

car dirty] no water in washers no aerial for radio

The car was over our expectations and the staff was extremely friendly. We forgot our ipad in the car and there wasn't any problems with getting it in the middle of the night, the staff was soooo friendly. Everything went really well with the car and we were super satisfied with RecordGo, thank you!

Easy

Todo perfecto , el coche tenia algunos arañazos cuando lo cogí, pero no supuso ningún problema.

Servicio perfecto y sin ninguna pega que poner.

Very quick at the desk, minimal upsell overall excellent

Great as always

Terrible customer service and unhelpful rude staff.

The vehicle had some recorded bodywork damage. There were a number of smaller areas of damage, but when I pointed these out the staff said not to worry and that if there was an issue at drop off to show the relevant photographs. The lady who check the car over at drop off was very pleasant and did not mention any of the minor damage I had been concerned about at pick up. There was an unexplained additional fee that was taken from the fuel deposit.

I have used Easyrentcars several times and find the site very easy to use and the response from the staff very helpful.

Good price, good service and the car they gave us was virtually brand new.

Really low prices but with great service - what’s not to like? I’ll definitely use them again!

The pick up was not in the terminal but outside a car park with a courtesy bus to the site. We were an hour early but they wouldn’t let us collect the car ... we had to stand outside in the heat with nowhere to sit and no toilets or drinks available. Air con in the container office was broken so hot inside too. The car was badly scratched which wasn’t a problem but they hadn’t noted the damage under the front bumper, we had to point that out and request it was noted on the documents. Pressure selling for additional insurance.

Booking was good, price protector worked and dropped the price. But we didn’t receive any instructions re collection and had to phone and then wait for an email to know where to collect the car. Booking needs to be explicit about collection point. It was not in the terminal as indicated.

Hidden costs regarding the fuel, extra costs for additional driver and miserable, moody staff

Booking was cheap and easy

Laura at the check-in counter was very kind and patient.