EUROPCAR CAR RENTAL REVIEWS IN MEXICO

Eerie car don’t respect the conditions I have tu pay more Mony for insurance and the rent was the more expensive rent I paid in hole my life, very very bad!!! Experience

Terrible experience trying to push the Extra protection

No.

No

Initially wanted to charge a "safety deposit" of 12,000 USD on our American Express Platinum card. No kidding. Then want to charge us $140 extra for LIA coverage. Lists displayed publicly were showing a different price (lol). Agent told us listings were outdated just to have us pay more. We found the listings were perfectly valid, so he made up another excuse (lol). After showing detailed coverage included with the card and losing almost one hour, agent "mysteriously" discovered an insurance package for half the price (he entered manually a 60% discount... which means he knew exactly what he was doing). Borderline scammy. Drop off went super well with a nice lady but pickup left a bitter taste.

Loved it!

Mandatory third party insurance

Should offer only cars which include third party liability as it is mandatory in mexico

good

The car was not ready when i arrive, so he had to leave the shop and I had to wait in front of the shop that he get the car (over 1 hour) when he arrive it was with a car smaller than i had ordered, but did not want to wait anymore so I took it, but it is not ok, when I have reseved it and was there on time for the reservation.

A Beat is not the same category as a Golf.

Eurocar staff was dishonest.

The price don't was the same in the rental was more high than expected

We experienced very good service and the car was in excellent condition. However, we were surprised to learn that since we didn't purchase insurance in Mexico (our US insurance covered international) we had to put a deposit of $8,000 down on our credit card in case we didn't return the car. Luckily we had a high enough credit limit to do this and they never actually charged our card.

The car they wanted to give me (Aveo) was smaller that the one I rented. Had to pay more for a bigger more (Kia Forte). They didn't recognize the insurance I bought from easyrentacar (AXA) ; tried to call the phone number AXA gives for this kind of situation but didn't get any answer ; so I had to pay 1,100$ US for their own one (third party liability). They tried to screw me at the drop off pretending damages to the car that were already there and when I argued strongly they backed off (the list of the pre-existing damages to the car they gave me at the pick up was very long and included the damage they pretended I was responsible for !). But then they said I had to pay for another damage, this time to the first car I brought back the day after the pick up because the passenger door lock wouldn't let the key in so it was impossible to lock the car. They tried to make me pay 800 US$ plus taxes for this even though they didn't say anything about that when I brought the car back six weeks before. I was in a hurry, because this process took time and we were afraid of missing our plane. So I said ok I'll pay but give me a copy of the repairs that were done for my insurance. But then they admit that they had not repair the lock of the car, six weeks later ! I gave them shit (politely) and they again backed off. Frankly, It was a clear extorsion attenmpt. I know Mexico well and know that there is corruption everywhere. But I thought that with a renowned compay like Europcar I would be safe from that kind of tactics. I was wrong.

Car was mechanically sound, but body was a little beat up!

Our flight, was canceled so we arrive early. We attempted to pick up the car during normal operating hours but nobody was there. It took over four hours to pick up the car which was one hour past our original pick up time. We had to drive one hour through traffic to a different location to pick up the car. We schedule drop off and followed up with you a call, but there was still nobody at the desk during the time of drop off. It was a horrible experience all the way around.

They need to have a faster team it took over 60 min to get my renal.

Great!!!!

very friendly people, but did not have the car we booked

They did not accept my insurance papers that i had no problem with last time i was in mexixo and wanted to have 2000$ more!!!! It was a total ripoff!!! Would never rent again from them!!!

Todo estuvo muy bien y bien atendido

Sólo decirles gracias por el servicio

Voiture correcte, gros problèmes informatiques à notre arrivée, mauvaise gestion des clients. Pas une bouteille d'eau. On a perdu beaucoup beaucoup beaucoup beaucoup de temps alors que nous étions très fatigués de notre vol.

Very bad experience overall. The car rate was $20 a day. They wanted to charge me $110 a day for insurance. I have to get a car somewhere else. Terrible company.