NOT good experience

About Europcar: 3.3 /10
The car was not ready when i arrive, so he had to leave the shop and I had to wait in front of the shop that he get the car (over 1 hour) when he arrive it was with a car smaller than i had ordered, but did not want to wait anymore so I took it, but it is not ok, when I have reseved it and was there on time for the reservation.
About QEEQ: 8.0 /10
Reviewed: Tue, Mar 17, 2020
Intermediate | Chevrolet Cavalier or similar

Relevant Reviews on Europcar in Mexico

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Compact | Volkswagen Golf or similar
About Europcar: 5.7 /10
The car they wanted to give me (Aveo) was smaller that the one I rented. Had to pay more for a bigger more (Kia Forte). They didn't recognize the insurance I bought from easyrentacar (AXA) ; tried to call the phone number AXA gives for this kind of situation but didn't get any answer ; so I had to pay 1,100$ US for their own one (third party liability). They tried to screw me at the drop off pretending damages to the car that were already there and when I argued strongly they backed off (the list of the pre-existing damages to the car they gave me at the pick up was very long and included the damage they pretended I was responsible for !). But then they said I had to pay for another damage, this time to the first car I brought back the day after the pick up because the passenger door lock wouldn't let the key in so it was impossible to lock the car. They tried to make me pay 800 US$ plus taxes for this even though they didn't say anything about that when I brought the car back six weeks before. I was in a hurry, because this process took time and we were afraid of missing our plane. So I said ok I'll pay but give me a copy of the repairs that were done for my insurance. But then they admit that they had not repair the lock of the car, six weeks later ! I gave them shit (politely) and they again backed off. Frankly, It was a clear extorsion attenmpt. I know Mexico well and know that there is corruption everywhere. But I thought that with a renowned compay like Europcar I would be safe from that kind of tactics. I was wrong.
Reviewed: Sun, Feb 23, 2020


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Standard | Volkswagen Vento or similar
“Price no match online with promises”
About Europcar: 9.3 /10
The price don't was the same in the rental was more high than expected
About QEEQ: 10.0 /10
Reviewed: Thu, Nov 14, 2019

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Medium SUV | Jeep Patriot or similar
About Europcar: 7.0 /10
Mandatory third party insurance
About QEEQ: 10.0 /10
Should offer only cars which include third party liability as it is mandatory in mexico
Reviewed: Tue, Sep 24, 2019


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Standard | Volkswagen Vento or similar
“Terrible rental experience in Mazatlan”
About Europcar: 4.0 /10
Our flight, was canceled so we arrive early. We attempted to pick up the car during normal operating hours but nobody was there. It took over four hours to pick up the car which was one hour past our original pick up time. We had to drive one hour through traffic to a different location to pick up the car. We schedule drop off and followed up with you a call, but there was still nobody at the desk during the time of drop off. It was a horrible experience all the way around.
Reviewed: Sat, Jul 13, 2019


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Full Size Van | Chrysler Town And Country or similar
About Europcar: 2.0 /10
Very bad experience overall. The car rate was $20 a day. They wanted to charge me $110 a day for insurance. I have to get a car somewhere else. Terrible company.
Reviewed: Fri, Apr 26, 2019

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