Like: The team at Europcar were great, even though we did not get the car we reserved they looked after us with providing an upgrade, it was a nice surprise my kids are still talking about the Jaguar SUV we drove to Melbourne in. Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.
“Overall a good experience but delays despite calling the day previous”
About Europcar:8.0/10
Like: Car was what we needed to carry 4 adults and 2 infants under 3years. Dislike: Confusion over where the cars was being picked up from and fitting child seats despite taking the time to confirm all the details (including correcting some confusion over type of child seats required) the day before arriving with the domestic terminal staff by phone.
Like: When I arrived I asked and got a free upgrade to a Hyundai iq which was ideal because of the long trip I had. The car was great good on fuel real easy to drive and it was brand new. Would actually recommend buying one Dislike: There’s not much I didn’t like except I had to extend my hire one extra day which cost almost half the price as the whole hire which wasn’t ideal but all in great service
Service from Europcar was wonderful after arriving at the service desk to collect my car and being told I had no booking, the staff member went to the effort to search for my booking. I was booked out of the international terminal not the domestic. He went out of his way to ensure I had a vehicle from the domestic instead and I was even upgraded at no cost.
Keep the car thab the customer has booked for! I wasted too much time to get substitute. Tell the customer if you have damages rather than just put a little line on the contract. Not nice! Never again from you.
About QEEQ:10.0/10
Car Rental Companies AT Sydney International Airport, SYD
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C.Han
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View more >C.Browne
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View more >Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.
G.Hart
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View more >Dislike: Confusion over where the cars was being picked up from and fitting child seats despite taking the time to confirm all the details (including correcting some confusion over type of child seats required) the day before arriving with the domestic terminal staff by phone.
WT MAH
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View more >C.Terata
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View more >Dislike: There’s not much I didn’t like except I had to extend my hire one extra day which cost almost half the price as the whole hire which wasn’t ideal but all in great service
M.Booth
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View more >T.Smith
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View more >H.Lee
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View more >Car Rental Companies AT Sydney International Airport, SYD
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