CAR RENTAL REVIEWS ON APEX IN AUCKLAND

We were surprised at the quality of the car for the price, much better than expected, this was a nice surprise.

The lady who served us was very friendly but l wished she had spent some time with me going through such things as Spare wheel Radio GPS Route out os site Ets

All good

I really wished I could have dropped off the car between 8 pm and 5 am.

Was easy and as expected.

The process of collecting was smooth and efficient. The driver to the airport was awesome.

Easy platform to use.

We have been travelling for many years and used many car rental company’s. Apex have been the very very best in all areas we just wish we had found them earlier

The Very Very Best. Just don’t look anywhere else. You will not be disappointed

The Corolla was a nippy little car but is not insulated from road noise. The NZ roads have coarse seal and the noise was tiring. We did 1800km in 10 days. I still have not had a resolution to the fact a stone chip was probably collected on the screen during our rental. I took out the extra insurance through easy car rental AXApolicy, so don't know the out come...

Brilliant service, so far, have booked 3 rental in NZ with you. On second now, but car this time is older ( 8yrs) and very basic, which was not told at rental booking , and was not clear which co I was renting from. The car was a bit battered and scratched too and the outside was very dirty, but inside clean.

We wanted to extend the rental by 4 hours and gave up. The hire company couldn't extend more than 2 hours without you notifying them and you said it wasn't up to you we had to contact them All very unsatisfactory

Apex car rental were fantastic. The car was as expected, new, clean and no damage. The pick up and drop off was very straight forward with no issues.

Service a little slow although staff were working hard, just busy. Car wasn’t clean on pick up and had a few cracks and dents but functionally was perfect.

Smooth pick up and drop off. Friendly staff - tried to upsell insurance as expected. Car was in quite poor condition exteriorly - lots of scratches and several chips on the windscreen which we did raise there and then and staff assured us this was all noted and would be accounted for at the end. They take pictures and email them to you to confirm appearance of vehicle at collection, we were quite alarmed when we got these through to our email several hours later as they in no way represented the extent of the scratches and chips present (thankfully we took our own extensive pictures). We called the company who were quite reassuring about the situation. At drop off we were whisked away almost instantly at Wellington Airport - very efficient. They did release all of our deposit so seems they are perhaps more laid back than other rental companies we've dealt with in the past! The extra insurance would have been around 90 NZD so perhaps we could have saved ourselves the anxiety of wondering if our 2000 dollars was safe by paying that.

When I needed help booking the Interislander Ferry the staff were excellent. Ellie in Wellington especially so.

Upon initial booking I required to speak to a person. Found it disconcerting to speak to someone in Hong Kong when talking about New Zealand. They were not aware of the geography - places, areas etc. Wish I'd realise I was booking through an agent.

Keen price for an older well used vehicle with lots of little nicks and superficial paint damage. Well serviced vehicle with good mechanicals for 120,000k, ran well for the extra 7,500k we put on it and with pretty good fuel consumption. Collection and drop off service efficient and friendly. No hard sell of additional extras. All in all a good car hire experience.

Booking was easy and the option to cancel was very useful when we decided the original selected car hire company had such poor reviews elsewhere that we would change to another.

Excellent customer service. I would be very happy to use them again.

Nice and straight forward with quick responses to questions and queries. Very good.

Car was old and a little bruised, however, done the job very well.

Again, easy experience and lots of good communication from you guys.

Car was in good condition on the inside, clean and had no issues with the car while in use. The car did had alot of scratches on the outside from wear and tear from previous customers. Would use them again.

Smooth and easy process with booking, have booked another car because of the ease.

Would 100% recommend Apex cars. We were a bit worried having seen some negative reviews online beforehand, but were pleasantly surprised. Received excellent customer care at both pick up (Auckland) and drop off (Wellington). In addition, the car (a mazda axela as a tiida equvalent) was in great condition and very spacious and comfortable. No criticisims whatsoever, staff were helpful, courteous, welcoming, and had humour. We did also use Ace rentals for the south island, but found the quality and comfort of the Apex car rental, as well as the customer service to be far superior.

Clean car. The first car I rented had engine trouble, and they delivered a new one very quickly. Very impressed.

Easy and smooth pick up and drop off

Great value. Great service. Very easy and efficient!

Brilliant app!

There was only one person working went I picked up the car so the process took about 25 minutes.