We arrived early and called Apex to ask if we can get picked up slightly early for our reservation time but they said no so we waited at the airport. however, the shuttle ended up arriving super late to go to the shop so we were unable to get the car and go to our appointments so we had to cancel.
Very strange. But after we picked up our car, there was no problem.
Car pulling to left on picking up car resulting in bulge on inside of tyre which necessitated a new one. Apex helpful in locating a new one.
Great difficulty in finding return centre in Brisbane then nowhere to put luggage except office a walk away.
Ended up waiting for 50 minutes at the airport before pick-up and therefore was late for my appointment which I then had to rearrange. Otherwise everything else was good.
“Excellent, cost effective, professional trouble free service”
About Apex:10.0/10
Very professional and friendly service. I would personally like to thank Alan. Although it took a little longer thanI would have liked to queued, to get to the desk. When I got to Alan, he was excellent in completing his role swiftly and I was further fortunate when I dropped off the car and Alan further organised the drop off, and shuttle to the airport.
About QEEQ:10.0/10
Very professional and friendly service.When I had to extend the use of the car, it was so easy to do so by phone, and I did not have to worry about a thing.
Car was very good and the service was excellent. There was a 20 min wait to get the shuttle back to the airport on drop off but otherwise very quick and easy.
After we got rear-ended by another car and had to go back to the rental company again, there was zero to none sympathy for us from the first lady who helped us, which we thought was really weird. The next lady who helped us with additional paperwork was a bit more friendly luckily.
Staff were really good and fun to talk to. Vehicle was similar to the one rented, Toyota Corolla saloon instead of Hyundai Elantra but took all our luggage no problem. Whilst in Australia we had an issue with the fuel gauge not working properly (did it's own thing basically) but Apex records it when I contacted them so there were no issues upon return. Overall I will definitely rent from them again.
About QEEQ:8.0/10
All good. I will probably use them again based on price.
Car was not ready when we arrived which was really annoying as we had spent hours travelling and just wanted to get on the road. The car was only cleaned on the outside not the inside. The gentleman that served us was dripping with sweat which was a little disgusting as he was dripping all in the car and all over car seat when he installed it. We won’t be using again simply because we found the whole pick up process so disorganised
Apex was reluctant to deal direct with me since I had booked through a 3rd party. Several phone calls were made to adjust my pick-up time.
The woman at the pick-up counter suggested that it's not convenient to book through a 3rd party and we should have booked direct.
About QEEQ:10.0/10
Phone call made to adjust the pick up time to Easyrentcars was pleasant and the agent went above and beyond with a phone call back so I didn't wait on hold for a long time waiting for a result from Apex.
The car was as expected. Service was good, no issues. All matters explained, including what to do in emergency.
Would have appreciated some quick tips on operation of the vehicle, things such as seat configuration, media ops and cruise control.
The woman that checked us in was very thorough and helpful. She really helped make the process smooth, and made me feel good about renting from them and also being a foreigner driving in Australia. The vehicle was perfect and it was a pleasure to drive.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
P.Monger
-
-
-
-
View more >J.Tarry
-
-
-
-
View more >Gale Family
-
-
-
-
View more >-
-
-
-
View more >l.Cameron
-
-
-
-
View more >Sogol Sue
-
-
-
-
View more >-
-
-
-
View more >J.Stanger
-
-
-
-
View more >Jon
-
-
-
-
View more >A.Quinn
-
-
-
-
View more >-
-
-
-
View more >S.Findlay
-
-
-
-
View more >M.Smith
-
-
-
-
View more >C.Wickenden
-
-
-
-
View more >F.Santos
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >C.Petrizzo
-
-
-
-
View more >Amit pun
-
-
-
-
View more >L.Foster
-
-
-
-
View more >Car Rental Companies AT Brisbane Airport, BNE
Check out this.