Booked corolla but got the different model from this company. It was bigger than I thought. From previous journey, we couldn't fit our bags so had to put 2 bags at back seats, but this car was more than enough to put all .
Car was pretty old (ran more than 100000km) and no Bluetooth functions so had to get audio line from petrol station which didn't bother too much
Despite car was old, company maintained the car so well so it was nice and comfortable during our journey
and customer Service was tooooo good
Thank you EZU
Even thought its not a big company like europcar , hertz , avis
We will definitely Use this company again when we visit Auckland again
Thank you
All the staff we encountered had English as their second language. The driver that picked us up from the Airport was awful - barely spoke English and was not clear at all about where the pick up point was and then was a terrible driver, we were bounced around the bus and jolted so many times as he was tailgating and had to keep breaking suddenly. Then when we got to office the signage was terrible as to that you have to go upstairs.
Vehicle had several scrapes and scratches but the worst was that the inside of the windscreen had been sprayed with something but not cleaned, i had to clean it in order to see properly.
I will never use EZU again and would not recommend.
“Terrible! Wait and see what further damages be done by EZU upon seeing its "alleged" damage report!”
About EZU:2.0/10
Terrible, terrible and terrible! Don't ever try using this car rental company, you will regret and it will ruin your holiday! It is the worst experience I have in my car rental experience for the past 20 years. I wish there is a negative score for EZU!
Waited a long while for shuttle and also to get our car as the pick up location was not at the airport but off-site. We also had to make a local call to contact the company for a shuttle and that means overseas call charges for foreign visitors like ourselves. When we picked up the car and asked for the company to mark out all the scratches, they said it was our responsibility to take photos and accept the car, which already had scratches all over. They claimed that they already had a database of the car's scratches before handover (which they did not show us as they did not have it available then), and the onus was on us to do a comprehensive 100% check capturing pictures of all scratches (hard to do after a 14-hour flight!). When we returned the car after completing the rental, they claimed that we had caused some new surface scratches on the bumper even though I was not involved in any accident, and suddenly they made available a tablet showing the pictures of the pre-existing condition of the car before rental. We were made to pay an excess of $4000 before we were allowed to go catch our return flight, and the attitude of the counter staff was rude and terrible in the whole process, basically holding us back from leaving. Have shared the story with Easyrentcars on the pain points trying to claim back the partial excess from the so-called damage repair costs for the surface scratches which are just a few of the many across the car. Won't rent from these guys ever again and would recommend all NZ visitors to avoid renting from them. Unethical behaviour.
About QEEQ:9.0/10
Appreciate Easyrentcars helping me claim back the partial excess, especially since the car rental company did not want to respond to me on how they have repaired the vehicle and how much it cost even after 3 weeks. Find it unbelievable that they actually repainted the whole bumper to cover up the scratches and it costed them around $1000 (see attached photo for scratches at left corner of bumper). But really big thanks to Easyrentcars for helping me close the case with the rental company and move on.
It makes customer extremely uncomfortable when your staff conducted forensic check on the returning car for almost 15 min. It does not work that way in the car rent industry.
Happy with the price paid. Car had lots of scratches and dents - I had to take lots of photos to make sure that I wasn't going to be charged for anything post-hire. Service was a bit slow on pick up - staff were available but did not attend the counter to serve us.
It was a car rental that seemed to be set up to service the Chinese market more so than general public. This was not a problem in our case however I would say the strong accents that the staff had could be an issue in term of clear communication. We had a slight issue in being picked up at the airport as we got picked up by the wrong shuttle bus. All was resolved quickly and efficiently though.
Be prepared to have a large holding deposit ($1500) on your credit card, even if you’ve taken full
Insurance option with EasyRentCars.com.
About QEEQ:10.0/10
We had some confusion in our pick up as the confirmation emails inferred our car was to be picked up at the terminal when I’m fact we were meant to call upon arrival and take a shuttle to their office. It meant we were delayed by an hour as we worked out what was going on.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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