Chaos

Instructions for pickup from Terminal 1 only. I arrived Terminal 3. Thought I had to take bus to Terminal 1, and another to Rental Car Centre. I thought Fox did a pre-authorization on cc for $150 deposit. Instead they took payment and refund later. Both transactions cost me exchange.

When the line is out the door and all other counters are empty, you need to forgo the time consuming up-sell and just get people into their cars. Waiting over an hour left me going to Dollar when I needed another car just because I did not want to wait, although you were less expensive.

No complaints!

Salesman at Fox told us we would need to buy FL Sun Pass ($70) because of multiple toll roads on the FL keys. There are no toll roads on the Keys. Also we followed the directions to fox rent a car on the reservation, i.e. walk 1/4 mile wait 30 min to ride a crowed bus for 10 min. On our return we discovered we only needed to walk across the street (17 seconds). My advise follow the airport signs and don't believe anything fox rent a car tells you.

I needed an all wheel drive vehicle. I rented a Ford Explorer or equal. I called in advance specifically to confirm that I would get an all wheel drive vehicle. I was told that all of the Explorers were all wheel drive. Upon arrival I was told they did not have any all wheel drive vehicles but that I could get a 4 wheel drive vehicle for an extra $100. I unhapply accepted that option because I had no choice. Poorly handled by Fox.

Excellent

Excellent