The car had an error warning sign that I couldn’t remove. Excess & Fuel deposit not returned immediately.

excellent

fast and easy

There was no car on arrival at the airport. No one tried to help me. I had a pile of bags and am 6 months pregnant. I was travelling to be at my fathers funeral. IThe rental company didnt seem bothered that I was completely stranded in the middle of no where. The phone helpline answered the first time and said they'd get back to me. I waited 2 hours and no one got back to me. I tried calling the phoneline again and they hung up 4 times. My friend had to cancel his trip so he could help me, and I had to find other transport.

Car was smelly and floors were really dirty.

Unclear booking process. Took 2 hours to get the car. Firstly we were advised to stay in the wrong queue. Upon getting to the top of the queue we were told the booking was not in the system. It then took over 15 minutes to rectify this issue, and there was no explanation what had happened, even though we were repeatedly asked if we were sure we hadn’t cancelled the booking, despite have a booking confirmation with us. The Company then refused to use the credit card used for the booking to cover the deposit nor would they take google pay with the driver’s name which resulted in an extra cost of £111. This was not a good customer experience and I would not recommend this service to others