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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9212040129
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9212040129
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Search for AVIS Car Rentals in Phoenix

Disappointing, QUEEQ ok but Avis staff and lack of office support TERRIBLE

Reviewed: Sat, Dec 9, 2023
About AVIS: 5.0 /10
The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.
About QEEQ: 8.0 /10
Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff
Reply by Qeeq:
We are very sorry about your unhappy experince. We will ask supplier to improve their service quality.
Ford Edge image
AVIS
Phoenix
United States
Medium SUV | Ford Edge or similar

Relevant Reviews on AVIS in United States

Simon Reisman

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Convertible | Ford Mustang Cabrio 4 Seats or similar
AVIS
Los Angeles Airport(LAX)
Los Angeles
United States
Reviewed: Sun, Aug 21, 2022
“pickup was too long. During drop off I had to fix their calculation of payment. Driving was great”
About AVIS: 8.0 /10
People shouldn't wait for an hour to pickup their car. More people should be at the counters on hours with high volume
About QEEQ: 10.0 /10

S.Coakley

View more >
Intermediate | Toyota Camry or similar
AVIS
Rapid City Airport(RAP)
Rapid City
United States
Reviewed: Fri, Jul 29, 2022
“Very easy”
About AVIS: 9.0 /10
Staff on pick up and drop were very helpful
About QEEQ: 10.0 /10

Jorge Galeano

View more >
Standard | Volkswagen Jetta or similar
AVIS
George Bush Intercontinental Airport(IAH)
Houston
United States
Reviewed: Mon, Nov 29, 2021
“Muy buena”
About AVIS: 9.0 /10
Mucha demora para recoger el auto.
About QEEQ: 9.0 /10
Ninguno

Akpokpokpo

View more >
Medium SUV | Ford Edge or similar
AVIS
La Guardia Airport(LGA)
New York
United States
Reviewed: Mon, Aug 5, 2019
“Zip in-zoom off-zap out”
About AVIS: 10.0 /10
The car was excellent: Up to date Android Auto integration, tremendous fuel economy, autopilot features were spot on. Avis were professional.
About QEEQ: 10.0 /10
Great platform
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J.charbonneau

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Intermediate | Chrysler 200 2 Doors or similar
AVIS
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Jul 5, 2018
“very good service and very nice car”
About AVIS: 10.0 /10
Like: car and service
Dislike: nothing

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