Office for pickup/drop off fairly difficult to locate as there aren’t many signs. Car had a knocking noise on suspension and no windscreen wash on pickup. Waited quite a long time on drop off as there was only one member of staff dealing with customers.

Pick up drop off location not in terminal as described. Everything else from EasyRentCars was great and easy to use.

The car was as expected, although the boot was smaller than I expected but we did select a small car.. The waiting time for pick up was rather long and a bit distressing as the agent was dealing with someone who wouldn't pay for the damages, I guess it wasn't the agent's fault but they nearly came to blows! Other than that the agent was very polite and professional with us and the actual paperwork didn't take too long.

Staff really good.

I should note that the actual company was called Rental Plus..apparently Target Rent are a broker. So Rental Plus were great.. we were picked up by a shuttle called 'Travel Parking' (shuttle collections outside departure area and opp pharmacy). - was relatively easy to find. My only negative was that the car was smaller than expected...it was a 7 seater but the last two seats were more sort of kid-seats with no leg space - that probably explains why this car was much cheaper than the competition. Some clarity on this when booking would have been good.

Easy to use and smooth process overall

The car was advertised as being available for collection in the airport terminal. It was not and we had to walk across a building site a car park to get to a random petrol station before waiting for a minibus which then took us to another location. This is completely unreasonable and 100% not what was advertised. I would like my money back as I never would have hired the car had I known it would take an hour to collect.