Bueno

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.

Received a hyundai Ioniq 5 instead of the tesla, car was nice and very confortable. The representative who helped us with the pickup seemed in a rush and wasn't really explaining stuff fully like tolls and how to do the drop-off after hours.

Very smooth process and costumer service was very helpfull with doubts.

The car was new, and the luggage space was larger than expected.

Very easy to book; also the platform automatically rebooked to save me around 50 dollars, which was really amazing.

とても良かったです。

また利用したいと思います。

The car had water on the passenger floor the whole time I had the car. Maybe leak in the heating coil. The driver side window controls only worked on the drivers window not any other. The trunk had not been cleaned. Since they did. It have anyone around when I returned the car I was not able to tell anyone. I was not told there was not going to be anyone there when I returned the car so I had to return to the car to get the keys and put them into the drop off box.

No problems with QEED. Your requirement for proof of insurance was never asked for.