Disappointed: Smallest car ever

Interrent is very persistent in selling extra insurance and fully charges the security deposit on your credit card. It’s a heavy process and should be done as a preauthorisation only. Moreover the deposit is charged in the currency of your credit card (eg. USD) and refunded in EUR so you lose on exchange rate significantly

I collected a hire car from you at Malaga airport on the 5th August 2019. Initially I felt the biting point of the car felt high. The car was then lightly driven to our apartment in Manilva and a few time locally over the next 6 days. I estimate I covered 200km over flat local roads and driving safely with my young family. On the Sunday 11th around 9:30am, we drove as a family to Estepona and the car was losing drive and appeared the clutch was failing. (Your mechanical report will be able to provide technical diagnosis). I managed to get the car very carefully and slowly into Estepona. I then immediately called Goldcar customer services to inform them of the situation and they advised me to drive to Malaga airport to replace the car as this was the only office open on Sunday. Just outside Estepona approaching the AP7, the car came to a complete halt on the side of the road and was no longer drivable. On calling the breakdown recovery service and reporting the issue, a tow truck came to collect me and my young son. As you will appreciate, the hour wait for the tow truck in plus 30 degree heat on the side of a dual carriage way, put my son and I at considerable risk of harm. The car had to be winched onto the back of the tow truck. We continued our journey to the Goldcar Garage next to the airport and were able to collect our things from the car. We were then driven back to the car collection point within the airport. By this time about 3 hours have elapsed and we joined a queue which took a further 45 mins to be served.On reporting the issue, I would have expected a replacement car would have be provided, as the original car had fallen short of the service we had paid for i.e. being driveable. We would have also have expected an apology from Goldcar for not proving a roadworthy car that we had paid for in good faith. This was not to be the case

Une surcharge m’a été demandée au comptoir sans trop d’explication, Je n’ai pas été prévenu de cette soudaine augmentation de prix

Gold car are the worst company I’ve used. Having been going to the same destination for 30 years, I’ve never experienced any one as rude as Lorenzo at Goldcar. Despite informing him I already have insurance, he called me a liar and insisted I paid extra (which I didn’t of course). Avoid this company like the plague, they are just after your money. A good 1.5 hours of our holiday was wasted speaking to this rude little man.

Very bad experience when contacting the counter at the airport. The couple in front of me had the same experience. The woman at the counter even tried to stop us talking to eachother. My papers said: Amount payable at pickup 0€. They charged me, with an unfriendly attitude, extra 28€ in local taxes (they said). They then want me to get an extra inssurance at 190€ (the carrental was 70€ for 1 week). When i said no, they want me to sign some very small written letters legal papers saying i was resposible for everything and the chaged med 1400€ on my credit card. When i recieved my "Alpha Romeo" i thought i had rented i recieved a very bashed VW Golf with very low engine power. It took me some while to inspect the car because it had so many bashes. I found two new ones wich had not been recorded. On my holliday I dreamed of how i would come back and they would find something i missed and then charge me MAX. I considered not using the car on the trip or rent another one because it was too risky to use it. A very bad experience. Everything went well though, but i can still sweat thinking of the bill if i had made even the smallest mistake in the trafic.