QEEQ

Mind the extra insurance and currency of the security deposit operation

About GOLDCAR: 8.0 /10
Interrent is very persistent in selling extra insurance and fully charges the security deposit on your credit card. It’s a heavy process and should be done as a preauthorisation only. Moreover the deposit is charged in the currency of your credit card (eg. USD) and refunded in EUR so you lose on exchange rate significantly
About QEEQ: 10.0 /10
Reviewed: Sun, Apr 5, 2020
Compact | Ford Focus or similar

Relevant Reviews on GOLDCAR in Spain

A.Freer

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Compact | Ford Focus or similar
“horrid and would never use them again”
About GOLDCAR: 5.7 /10
at pickup car had more damage than on the paperwork provided and staff refused to inspect it with me to identify additional damage. On return they were only willing to issue a verbal ok and it took 20 minutes of arguments to get a signed piece of paperwork. they still refused to confirm that the car was full of fuel
About QEEQ: 10.0 /10
Reviewed: Tue, Nov 26, 2019

C.Rayon

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Mini | Smart Forfour 2 Doors or similar
About GOLDCAR: 5.7 /10
Pas de possibilité de prendre le véhicule plus tôt, j'ai donc attendu à l'aéroport, lorsque je me suis à nouveau présenté au comptoir, il y avait foule et un temps d'attente malgré les nombreux guichets. Pas une personne parlant français, la personne qui m'a reçu parlait très vite en Espagnol, m'a donné les formulaires en Anglais et était fort mécontente que je ne veuille pas de l'assurance d'environ 260 euros. Je n'ai pas eu d'indication pour savoir où je devais récupérer le véhicule. Très mauvaise expérience
About QEEQ: 8.0 /10
Reviewed: Wed, Aug 7, 2019

Andy

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Mini | Smart Forfour 2 Doors or similar
“Hidden extras”
About GOLDCAR: 7.3 /10
Counter staff very brusque when she realised I would not by extra insurance. Also added €31 for refuelling. Which was not clearn in booking details.
Reviewed: Wed, Jun 5, 2019

E.Anderson

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Economy | Ford Fiesta or similar
“Absolute scam, rude staff, expect over 1000 euros to be added to your credit card!”
About GOLDCAR: 5.3 /10
The counter staff at the airport spent almost 15 mins PER client, trying to sell them insurance! The staff were so rude that two couples ended up tearing up their booking and instead got a taxi! Then they added on 73 euros for fuel, a deposit of nearly 1200 euros (for a small car) and when we said that was not in our Tcs and Cs, they became aggressive and said we do not have a contract with you, take that up with the broker, they have nothing to do with us! Everyone in the BIG queue (because they were so busy insisting people did not have the right insurance and they needed to buy theirs!) was complaining about the hidden costs and the rudeness of the staff, in particular the Supervisor. I asked for a complaint form and they would not let me leave the window to fill it in! NEVER AGAIN WITH THESE COWBOYS!
Reviewed: Thu, Feb 7, 2019

S.Eamon

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Mini | Fiat 500 or similar
“Not pleasant experience!”
About GOLDCAR: 6.0 /10
The engine was 1.3 too small for driving on steepy roads we didn’t feel safe We spend nearly an hour at the counter as I wasn’t expecting full to empty policy on fuel and a large deposit of £1200 for such a small car plus non refundable charge of £26 . at the end the car costs me £70 for a rubbish car We did not use it around only driving from/to the airport. The staff at the counter was rude and not helpful Never hire a car from them again
Reviewed: Thu, Jan 24, 2019

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