I’ve want to make a compaint about the services of Goldcar from Barahas AirPort Madrid .
When I’ve arrived today morning to pick up the car they said that I have to pay for the car the following taxes:65 euro insurence or 2000 euro depozit although I’ve paid full insurence on the kayak site, 35 euro fuel tax, 118 euro fuel depozit.
The employees of GoldCar acted very unprofessionel with me, they didn’t help me to get in touch with you to resolve the situation, they said they I have to search for your phone number myself, and I didn’t find out, they said I can’t understand.
All these made me to give up their services and book a hotel room, because I have a flight in next 24 hours.
Price protector worked it's magic very happy
Will use easyrentcars again & with out doubt will tell everyone I know to use them as well.... very happy
Thank you very much
I will never re-use Goldcar again.
The experience has been terrible from the start until the end...
Next time i will rent directly the car through a rental company
We had an unpleasant experience with Goldcar. After we returned the car they changed (faked) the final contract and charged us extra for KM which we didn't drive.
“Goldcar is probably the worst rental car company in Europe. Impolite and mean people at the counter.”
About GOLDCAR:5.7/10
You are the worst rental car company in Europe, people at the counter are mean and disrespectful. Prices are competitive but I prefer to pay more and being treated as a human being. I would like to know if you would like to be treated the same way, if the answer is no, then act accordingly and train your people or fire them.
Very unpleasent checkin to collect the car. The person at the counter tried to agressively sell their own insurance. When I mentioned that I already purchesed EasyRentCars Super Insurance, he started to warn me that:
- AXA won't cover any damages.
- Road Assistance was not possible because no one except their insurance company would be allowed to touch that car, even in case of accident.
- I had to pay 2.180 Euro upfront as a franchise aginst possible damages. When I said that I wouldn't have to pay, that it was just a deposit, he said that ok, but it'd be retained for 1 month until release.
When I complained about all that misleading information, he said that I was "making a bad start", that any damage would have a charge of minimum 800€, and in case of 2 damages, they would keep the whole deposit of over 2.000€.
Of course I didn't buy his kind "warnings", handed my credit card, and left for the car.
My surprise came when I found the car, completely new and really well kept... only that it was not my car.
I rented a 9 seater car, and there were 2 identical units, blue colored Fiat Talento.
But mine was in a poor condition, with damages on the four sides, one of them really considerable. I attach the picture here.
I cannot help thinking that he gave me the worst possible unit because I didn't buy their insurance.
And now the good part: The staff at the parking were really helpful to report the damages prior I drove the vehicle. And at drop-off, the lady who checked the car was really nice and helpful.
It was a pity that the staff at the checkin counter was so rude and ruined what, in the end, could have been a nice experience.
By the way, kudos to FIAT for a nice performing van.
About QEEQ:10.0/10
Happy with you, guys, everything ran smooth.
Only issue was the insurance conflict with Goldcar staff. It makes one to think twice whether to buy insurance from ERC; they are so aggressive that I think I am better off purchasing their insurance and avoid problems.
The lady in the Service Counter was courteous and helpful and offered me some insurance plan to amend my deposit obligation. The only thing I felt confused is that I got charged for the Airport Fee when on my reservation with Easyrentcars said it was already paid.
They don't follow the rules of the contract. GOldCar won't has many hidden charges, rude staff, and they find every way possible to lie, cheat and steal. They charge airport fees which are suppose to be included. THey charge fuel which was included in the contract. False accusations of damage not done. Everyone in line is annoyed. I would never ever use them again as they are highway robbers. Also, the price quoted isn't the REAL price. Beware!!!!!!!!!
Contract says show national license driving with Latin letters.
I pre-booked full coverage .
GOLDCAR says my national driving license is not valid in Spain but with extra 110€ it will be valid. I had no choice to pay extra 110€ for 4 days.
When I got to the counter, the young man who attended to me told me that what I had acquired was a franchise, that I had to put in an insurance. The one I had hired was not serving and if i had the amount they were going to hold me for 28 days.With a 3-year-old at 12 o't at night, I was cornered and had to buy the insurance. I was between the sword and the wall.
For return the car one day later, i confused the date.. they changed me 425€ for un day while I rent all the week for 1€. I know it is my fault but should be reasonable price in proportion with the rental price. They should be a table to know how much they will charge or what if they charged 5000€ or whatever they like. So take care this how they get their benefits
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
C.Mitu
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