Straightforward, friendly service, but maybe a bit minimal

Queue was long but moved quickly. No upsell at the counter, member of staff very quick processing paperwork, kind and friendly to the children. Collecting car we were offered a number of choices and were able to suit the car that best met our luggage needs. Car was new which was so nice.

Great value as usual. Have recommended to so many. Original booking was €2300 and ended up saving €800 through watching and rebooking

No era el auto rentado, aun así pudimos salir adelante. Pero se recomienda que cuando uno renta uno, aunque pongan un auto (marca) o similares, se asemejen más.

Excelente todo.

I am a US citizen but because I booked during my service as a Peace Corps volunteer serving in Senegal, there was difficulty picking up the rental. They needed international identification, which I did not have. They worked with Easyrentcars though to sort out the issues and honored the rental voucher in the end.

San Francisco pick up was very lengthy. We waited over an hour to be served due to high demand, low number of staff and low number of vehicles available. When we were eventually served we were told our booking was not for that location despite my reservation stating it was. I specifically chose that location being within walking distance of our hotel. We were told the car was the other side of San Francisco so ended up getting a taxi there. When we eventually arrived we were dealt with very quickly though. There is obviously a problem with the on line booking system in addition to organisation at the local branch in San Francisco.

The vehicle want ready at 4:45 am nor 5:00 am I had to wait till 5:15 for manager to come in and get the vehicle ready including washing and cleaning out the vehicle witch take 30 minutes. I was late opening up my business because your service wasn't together. I wasn't explain how to gas, or operate ant part of the vehicle. I wasn't accommodate or nothing for the wait not good for business