The wait to pick up the car in Naples was long - about one hour. The stations were all manned, it just seems that it takes a long time to process each customer in Italy.

The booking process was easy and smooth.

Did not get the car that I’ve payed for, also not automatic gear available at the pick up, so we couldn’t add an extra driver

Car was in very poor condition. Have never had a car with so many scratches and dents. The exterior was absolutely filthy. The wait time at counter for pick up was painfully long.

Excellent

Pleasent stuff, everything ok

Budget did not know about reservation. Had no normal cars. Insted of mini suv, i recieves fiat qubo.... It seams you do not have normal contact with them... Pick up office had to be near air port, but adress in reservation not valid for a year. Had to go with kids and laguages by public bus to city centre. Drop of a same problem.

really poor, they charged me 122 euro for "damage", difficult to find out for what and why, poor communication with them