Appalling customer service from Easirent.

J.S

United Kingdom

Reviewed: Tue, Sep 21, 2021

About Easirent: 6.0 /10

I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.

About QEEQ: 8.0 /10

Mini | Fiat 500 or similar

6 day rental

Relevant Reviews on Easirent in United Kingdom

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Easirent

Birmingham Airport(BHX)

Birmingham

United Kingdom

Reviewed: Sun, Oct 13, 2019

“Friendly staff and good vehicle. Very helpful.”

About Easirent: 10.0 /10

Extremely helpful staff. Good courtesy bus to the location and back again. Very friendly. Item was misplaced in the car and they ensured it was returned safely.

United Kingdom

1 days rental

Economy | Volkswagen Polo or similar

Easirent

London Luton Airport(LTN)

London

United Kingdom

Reviewed: Tue, Jul 16, 2019

“Very polite people and good service.”

About Easirent: 8.7 /10

There were some hidden costs for the extra insurance. We paid for the insurance online with the booking, but we were told we should get more insurance, which added 200 pounds onto our costs. It would have been better to know this beforehand.

About QEEQ: 9.0 /10

Z.Horvath

United Kingdom

1 days rental

Mini Van | Vauxhall Zafira or similar

Easirent

Edinburgh Airport(EDI)

Edinburgh

United Kingdom

Reviewed: Mon, Jun 24, 2019

About Easirent: 10.0 /10

Staff is very feiendly, perfect service!

About QEEQ: 10.0 /10

V.Podiapen

United Kingdom

1 days rental

Compact | Ford Focus or similar

Easirent

London

United Kingdom

Reviewed: Wed, Feb 6, 2019

“Very Unprofessional”

About Easirent: 4.0 /10

First I have to wait over an hour to get the car and it was extremely dirty. I was not happy with your counter staff Ray He is going to charge me £45.00 each day. I was told that I can drop my car in the car park while renting your car, as I have free parking at my work. On my return I was charge £48.00 because when I drove in the attendant raise the barrier manually and I was park in the space where I pick the rental car. Why is Ray told me it was free parking and RCP charge me £48.00. The area manager of RCP refuse my explanation. I will like Ray to pay me back the parking fee. I am not very happy about your service. Another thing they say I will pick up the car with a full tank of petrol BUT the gaze was just over a quarter . I hope you refund my money for the petrol as deposit.