Superb! Since my first booking I recommending this website to all my friends and family!

Excellent counter staff and drop off staff. Easy to deal with and clear on deposit and costs.

Happy with the platform, will use again.

Arrived to collect the car 16mins late and the car was no longer available. The existing booking was void and the onsite customer service forced me to upgrade in order to hire a car. Dropping the car off out of hours also needs to include an option for when the airport terminal is closed.

Car conditions were good. However, service of the counter staff was beyond satisfactory. There was only one staff at the counter. He was working on another customer ahead of us but was too slow. My family was were forced to wait more than 30 minutes outside in rain. After 30 minute waiting I was told to show UK driver’s license and passport, which was ok. However, I was also told to provide the National Insurance number of the UK, which I had never been told to provide in advance as necessary documents. For foreign residents in the UK like me as expats, had never been aware of such number. I was struggling to get the number on line from the government website but couldn’t get it after all. It took another 30 minutes and he finally managed somehow without the number. I was so anxious about not to be able to rent car without the number whereas he was trying to manage situation. I often rent car in other EU countries but never had such bad treatment and long waiting before. It really annoyed me at the beginning of our holiday.

Courtesy is good. Registration and car collection are simple and speedy. Condition of the car is good.

Good. Booking process is convenient.

Like: The service was brilliant, the staff were some helpful and friendly. I don't think I could say anything negative about the overall experience. Very happy customer.
Dislike: I'm not sure if it is a negative or not but the staff are so laid back that when I found a dent on the car at pick up they said it's something that happens and ticked it off my form and not theirs. I wasn't picked up on it at drop off though so I guess they are all fairly level headed with the process of it all. Very happy with everything!