MEXICO CAR RENTAL REVIEWS

forced to buy insurance!

The size of the vehicle did not correspond to the one I rented. When I pointed out to the staff the situation, they indicated to me that the reservation code corresponded to a vehicle of the Nissan March scheme, which although it was in good condition, it was much smaller than the size of a volswagen golf that was the I rented. The company explained to me that my reservation had the CCMR sip code that corresponds to a Nissan March and not a Volswagen Golf, so there was no way I could get a bigger car with the payment I made.

Terrible experience trying to push the Extra protection

No.

No

Excelente servicio y el automóvil perfecto a las necesidades y requerimientos

Service was a bit strange. Representative at the desk told us that as soon as he saw us, millenials, he knew we wouldn't be giving him any commission. Also, they give you the car absolutely empty of fuel and there is no fuel station around. They know it's impossible to bring back a car empty so they make profit on the fact that people bring back the car with fuel in it...

Cheap options which is great.

insurance polcy is very unclear

- Opportunity on improve picking up process - Customer mindset training - Better lobby and facilities - Improve and make easier the process - All Customers show been dissatisfaction in the time I was - Setting of indicators of satisfaction

A Beat is not the same category as a Golf.

Todo muy bien, a excepción de que a mi llegada la oficina estaba cerrada, tuve que hablar, una señorita me contestó de malas, y de ahí tardaron 40 minutos en ir a abrir

The car was not the one we choose, so the insurance was more expensive. The car was delivered 1h after the rental agreement. The interior of the car was very dirty.

Vehicle was in acceptable condition and National's staff was very kind. Didn't face any problems during the rental.

The car was a bit smaller than we expected, but it did the job for us. Alamo's service was absolutely fine, no issues whatsoever.

Le délai pour prendre la voiture a été trop longue. La personne que m'a donné la voiture a été trop insistente pour que je prendre une assurance additionnel.

Excelente plataforma de reservations.

Had a long wait to collect the car from Hertz standing in the queue with up sell to go premium and jump to the front. Tried to sell additional insurance to me using scare tactics despite explaining I had an annual policy covering the excess and didn’t want it. Car was clean except on front where washer fluid was probably spilt during a top-up. Taking photos of the condition of the car and emailing to the customer is a nice innovation by Hertz. Car was problem free throughout hire. Dropping off the car was super easy and quick. If only the collection could be like this.

Simple and efficient booking. I have used before and will use again.

Worst company ever. Hertz cancun is a pure robbery. You are in front of Mexican sales guys in Armani jeans doing all they can to scare you and charge you their high insurance coverage. On which they surely have a huge commission. They fear you about Mexico and it’s roads, use poor sales speech but you have no choice to take it because for me it was either their insurance to pay or a huge drop off fee in another location. I had to pay 1200$ instead of the 480$ in my easyrent voucher. Worst holidays start ever

EL proceso de renta es de mucha desconfoanza pero el vehiculo viene muy peromuy golpeado , con varios golpes , nunca me habia tocado una unidad asi, su funcionamiento estaba bien pero la estetica por golpes era muy mala !!!! creo que no deben exhibir asi los carros que representan su marca.

Had to wait long time as or was verf busy. Think toon tot al 1.5hrs. Also the requested dodge journey was not available. Got toyota avensis type.

Quicker service

The service at American rent a car was terrible Rude nasty stupid .... never get pick up from air port have to pay a taxi cab ....... over charge on the price.... drunk guy in the counter......

The didn't have any small SUVs, much less my Jeep Wrangler