“Worst Experience Ever, Rhodium and Gold Car are to be avoided like the plague”
About Rhodium:8.7/10
Worst experience ever renting a car. Rhodium is a US company with exactly 0 cars of it's own. They use GoldCar to supply customers with vehicles.
Unbelievable and completely unavoidable hidden costs. Airport surcharge, not communicated in original booking price as all other legal and ethical companies communicate.
You have to choose one of their insurances, this means that if you have credit card benefit covering rentals that's null and void and you need to pay for theirs.
The staff do their best, but they work for an unethical company and have the huge challenge of convincing you the misinformation and lies the company policies include are standard and should have been expected...wouldn't want their job.
If you have any sense avoid Rhodium or Gold Car who services them for that matter.
The counter staff were very helpful on arrival and departure. The car was excellent and reliable. A perfect rental !
About QEEQ:10.0/10
First time on the website but will always be my first port of call from now on. Excellent rates and easy to use. Received an email reference extra charges for driving in France which were absolutely as we expected.
First they tried to issue an other car in a different cat. (Audi A4). After insisting on the hired type of car, they arranged to pick it up at a differen rental station.
“Good except for drop off and shuttle to airport was horrible”
About OK Mobility:6.3/10
Everything was good but the drop off location ended up different than pick up (maybe our fault as we were slightly late), but then the shuttle wait to airport was 20 minutes. When it arrived it was only going to Terminal 4 (not ours) and we had to Uber to the airport yo barely make our flight. This was not explained as a potential issue
Was very busy at the counter so we had to wait for a bit. Nothing special. As always they tried to sell upgrades for insurance and car models, also nothing special. No problems at all with the check in procedure.
About QEEQ:10.0/10
Got an even better deal because of the Price Deal Applicator. It works for you when you are busy doing other stuff. Best feature ever!
“Smaller than booked; extremely damaged car, not all faults listed;office staff trying to sell extras”
About Keddy by Europcar:6.0/10
I booked an economy (Corsa or similar), but was initially given a Fiat 500 (I had a total of 800 km to drive, hence did not want a micro), which I managed to avoid and was finally given a Toyota Yaris instead.
The guy at the desk was very eagerly trying to sell me additional insurance, claiming that the all covering extra insurance I had (taken at the time of bookin; insurance by AXA) would be useless if something happened.
The car was in a very poor condition with all corners scratched heavily, the front spoiler skirt almost falling off and a big dent/scratch extending from the passenger front door all the way to the back. Only 6 scratches were listed and as I felt being rushed out of the office I took photos/videos of all visible defects (later realized that I didn't even manage to spot all of these). At least managed to convince the guy at the parking-office (not at the counter) to come to check the car with me before taking off. Hesitantly he came and very briefly looked around the car and listed three additional defects on the paperwork. Was it someone with less experience with cars instead of me, none of those would have been listed.
At least on returning the car I was verbally given an "all good", so hopefully, no further expenses will be claimed from me.
The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.
About QEEQ:10.0/10
Easyrentcars.com has been very helpful in resorting the insurance claims. They have very prompt customer service and all emails are replied within reasonable time with clear and concise instructions.
Very unpleasent checkin to collect the car. The person at the counter tried to agressively sell their own insurance. When I mentioned that I already purchesed EasyRentCars Super Insurance, he started to warn me that:
- AXA won't cover any damages.
- Road Assistance was not possible because no one except their insurance company would be allowed to touch that car, even in case of accident.
- I had to pay 2.180 Euro upfront as a franchise aginst possible damages. When I said that I wouldn't have to pay, that it was just a deposit, he said that ok, but it'd be retained for 1 month until release.
When I complained about all that misleading information, he said that I was "making a bad start", that any damage would have a charge of minimum 800€, and in case of 2 damages, they would keep the whole deposit of over 2.000€.
Of course I didn't buy his kind "warnings", handed my credit card, and left for the car.
My surprise came when I found the car, completely new and really well kept... only that it was not my car.
I rented a 9 seater car, and there were 2 identical units, blue colored Fiat Talento.
But mine was in a poor condition, with damages on the four sides, one of them really considerable. I attach the picture here.
I cannot help thinking that he gave me the worst possible unit because I didn't buy their insurance.
And now the good part: The staff at the parking were really helpful to report the damages prior I drove the vehicle. And at drop-off, the lady who checked the car was really nice and helpful.
It was a pity that the staff at the checkin counter was so rude and ruined what, in the end, could have been a nice experience.
By the way, kudos to FIAT for a nice performing van.
About QEEQ:10.0/10
Happy with you, guys, everything ran smooth.
Only issue was the insurance conflict with Goldcar staff. It makes one to think twice whether to buy insurance from ERC; they are so aggressive that I think I am better off purchasing their insurance and avoid problems.
When I got to the counter, the young man who attended to me told me that what I had acquired was a franchise, that I had to put in an insurance. The one I had hired was not serving and if i had the amount they were going to hold me for 28 days.With a 3-year-old at 12 o't at night, I was cornered and had to buy the insurance. I was between the sword and the wall.
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