CAR RENTAL REVIEWS ON FIREFLY IN MADRID

Great, spacious car!

Good service

Easy booking proccess

The counter staff were very helpful on arrival and departure. The car was excellent and reliable. A perfect rental !

First time on the website but will always be my first port of call from now on. Excellent rates and easy to use. Received an email reference extra charges for driving in France which were absolutely as we expected.

Long wait to drop of

The counter staff spoke perfect English which was a relief after landing in Madrid jet lagged as all get out. The vehicle was upgraded to a much larger size (for whatever internal reason) which was great, but a little tricky on some small streets, but all good. Only 1400km on the speedo so almost brand new as well.

Seamless booking process with heaps of information which I had printed and took with me

Will use again and recommend to others.

Perfect assistance and cleared info about what is included and what is not coveres. Firefly very Recommend rental car.

Easy procces

It was a long wait in the hot sun ... a water cooler would be good! The car was bigger/better than expected. No pressure to buy extra insurance, just asked if we had it and accepted it. Initially they wanted to charge an old-person supplement but accepted the letter I'd printed from Easy Rent saying there would be no extra charge. I was unaware of the 'service' charge for filling the car (it was full to empty policy) - and how anyone can justify 30euros to take a car to a garage and fill it up is unbelievable! Return was easy and we were told we'd get some cashback for the fuel that was left - I've no reason to believe otherwise but at this point (48 hours after drop off) nothing at all relating to this booking is showing on our credit card statement.

Very clearly and detailed info.

Easy booking process

No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!

The booking platform is good -

The customer care service was just terrible!! We were a little bit late to pick up the car and was impossible to talk with him by telephone! I also was charged with a airport fee which was imposed to be included in the price EasyRentCars charged me. I don't think I will repeat.

Only one person working behind counter when I returned car. There was a lineup, I had to wait about 40 minutes.

Good price

Was very busy at the counter so we had to wait for a bit. Nothing special. As always they tried to sell upgrades for insurance and car models, also nothing special. No problems at all with the check in procedure.

Got an even better deal because of the Price Deal Applicator. It works for you when you are busy doing other stuff. Best feature ever!

El coche supero las expectativas. Amplio y muy comodo.

Firefly staff are great, decent fleet of cars I'm happy doing business with them!

Firefly works well.

Easy web and mobile tool

sadly firefly staff would not accept that i had my own insurance and quoted '' not with firefly you haven't!' 'she then insisted I buy more! Hidden within the fuel options! She was Kurt with her responses and not at all accommodating. For this reason I would never use or recommend firefly again. I have added proof of the extra excess/service charges below

Easyrental car hire was a pleasure to use! Great prices and great option when price drops! Definately would recommend and use again in the future! Thank you for making this process easy for me!

Not too happy with the car. It was a small car but the gas mileage was almost double of what on the books. Everything else as fine

All perfect.

Easy proccess

Lo que se indicaba en la reserva es lo aplicado por su personal. Buen trato, serios. Muy recomendable.

Portal sencillo, rapido y claro.