CAR RENTAL REVIEWS ON OK MOBILITY IN MADRID

Shutlle bus very difficult to pick up

Shuttle bus dificult to find

Unexpected and unannounced fees of €50 due to arrival at 10:30 pm !!

The car was smaller than expected, the fuel tank was not full on arrival but I was given the excuse that it was because the indicator was broken.

Everything was good but the drop off location ended up different than pick up (maybe our fault as we were slightly late), but then the shuttle wait to airport was 20 minutes. When it arrived it was only going to Terminal 4 (not ours) and we had to Uber to the airport yo barely make our flight. This was not explained as a potential issue

They charged me for some one else to drop off car, this was never explained, then charged for existing damage

The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.

Easyrentcars.com has been very helpful in resorting the insurance claims. They have very prompt customer service and all emails are replied within reasonable time with clear and concise instructions.

Like: Car was in good condition and I picked it up late and was able to return it just as late which was nice. Pick up and drop off from the airport was easy too...
Dislike: They couldn’t fine the car I had booked and didn’t have any gps’ left to give me...