Took ages to get a car as it was not ready, poor arrogant service, understaffed front desk, still did not get a deposit of €300 back. Hotline impossible. Never again.
“Never purchase or rent a Ssangyong vehicle. Check all internal functions before renting.”
About Europcar:7.7/10
The car had a range of body damages. The body damage was not significant. However, if the policy of the car rental company is to charge customers for damage, then those damages should be repaired with those funds prior to the next rental, one would presume. Regarding car function, engine and power were good. The air conditioning thermostat control was not functioning very well - it did not shut off the air when the cabin temperature was achieved. This appeared to be part of the car design in that the air temperature being blow into the cabin seemed to be changed with the thermostat control and the air would continue to blow irregardless of the actual cabin temperature. The car appeared to be equipped with a rear camera that would engage when in reverse. However, the camera was not operable all the time, suggesting that some of the prior body damage created a loose connection with the camera. Given the size of the car and the parking and streets in Europe, a rear camera would have been a useful feature, that was supposed to be part of the rental, but was not operable most of the time.
there is extra cost for my car pick up location which was not included in the prelim booking invoice amount, and with no explicit statement mentioning the above cost
Process of picking up the vehicle was too long and the counter staff was "just doing her job" and did not show enthusiasm to answer questions. Vehicle given was damaged as well.
No me gusto la atención del mostrador y la entrega del vehículo.
Tuve que buscar ayuda constantemente y las llaves nunca las habían mandado para retirar el auto
Todo el tiempo quisieron venderme la
Póliza por seguro total y me dijeron que cualquier problema yo tenía que pagar y después reclamar a Uds. eso no me gusto nada.
Car exceed my expectations
I did wait a lil long to get the car but it wasn't bad.
The staff was great and very helpful.
I will most definitely use Europcar again and most definitely recommend it to friends and family.
Better instructions on where exactly to return the car. Perhaps a map outlining/highlighting the exact path to follow and locations to drop off the car.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
RF
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