VANCOUVER AIRPORT CAR RENTAL REVIEWS

Clear responsibility, no unnecessary upselling of insurance, and the car was in good condition.

Friendly customer service who took great concern about the distance that the vehicle would be travelling given the weather conditions and upgraded to an all wheel drive vehicle. Thankyou Thrifty!

Friendly staff

余分な保険をつけないでほしい。車の鍵が2つもらえたのだが、その2つが普通だと取れない。針金で連結されており、どうやれば取れるのかとカウンタースタッフに聞いたところ、ガソリンスタンドなどで切断してもらう必要があると言う答えだった。これでは、2つ貸してもらう意味がない。2つに分かれた状態で、2つのキーを貸して欲しい。

カナダからアメリカへ国境を超える予定だったのだが、最初に借りていたレンタカー業者だとそれができないことを、事前に電話で教えてもらえたので、違う業者で借り直すことができた。

Picking up and returning the car at the airport is very convenient. Having a car available upon arrival greatly improved the efficiency of the entire trip.

The staff were not particularly enthusiastic, but their attitude was not bad either—more like a civil servant's demeanor.

Great service! It's super convenient to pick up and return the car. Got an Audi Q5, and it performed well. The four-wheel drive is especially suitable for Banff area.

Great service! Easy pick-up and drop-off.

Very satisfied

RAJ was outstanding and receiving the car. Extremely help filling out the contract. When returning, car was checked-in in 3 minutes. Van driver was prompt and courteous.

Very satisfied, communication was easy and responses were efficient.

Very satisfied

A very nice experience.

Guy who served me was awesome. Super efficient and was on the road in no time.

Liaised with Avis via WhatsApp for us. We had delays on the flight into Seattle and the Amtrak over into Canada. I was worried we would arrive too late for pick up. They communicated with Avis brilliantly. Made it to pick up at 12:05 and they shut 12:30am

Very satisfied.

Overall satisfied. There were scratches on the car when picking it up, and I reported it on-site. However, upon return, vehicle inspection was ten times stricter than during pickup, and they didn't acknowledge the prior report from pickup. Luckily, I had taken photos before leaving the garage and uploaded them to the app. In the end, the person inspecting the car couldn't make a decision, so he called a supervisor, and I had to write the situation down on paper before completing the return process.

The queue time was very short, and the service attitude seemed fine. However, I went to the counter at the originally scheduled pickup time and asked if I could pick up the car a day later and whether there would be any additional charges. The counter staff informed me that I could pick up the car the next day without any extra fees. The next day, when picking up the car, I asked again to confirm, and they assured me there would be no charges and I could proceed with the pickup as usual. However, a fee was quietly charged the day before returning the car (through the pre-authorized card, so I wasn’t aware at the time). I only noticed the unexplained charge after checking my bank statement upon returning home. After contacting Zuzuche, they explained that the fee was for late pickup. First of all, the late pickup had an impact on me but caused no loss to the car rental company. Secondly, I asked twice and was told there would be no additional charges. If there were fees, why not inform me and charge me when I picked up the car? Why was the fee quietly charged the day before the return?

It's quite convenient.

The process from pickup to return was very convenient. I booked a Golf but got a Corolla instead, which turned out to be just as good. In fact, the Corolla's power and fuel efficiency were excellent—no wonder it sells so well. I will rent a car again when I come to Vancouver next time. Highly recommended!

Busy car dealership that also rents cars.

Best price I could find.