“Very inconvenient and not well managed causing much extra hassle, expense and aggravation.”
About City Car Truck:7.0/10
They don't have early morning hours. I dropped the car off at 7 am (which isn't that early), but they don't apparently open until 9 am on Sunday. So I left the car parked in front of the door and put the keys in their drop box. I then needed to hire an Uber to take me to the airport. Which needless to say is very inconvenient. On Tuesday I get a call asking where the car is as it was supposed to be dropped off on Sunday. They also tried to charged my credit card even though they had the vehicle. Apparently, no one checked their drop box. Nor did they recognize their vehicle. Will not use this outfit again.
They need a much better system for pickups.
You call; they say someone is on their way. You wait.
You call; they say someone is on their way. You wait.
You call; they say someone is on their way. You wait.
It is only a 5-minute drive.
I rented an SUV but we could not fit all our luggage in the trunk. We had 2 medium suitcases and 2 duffle bags but we could only fit 1 suitcase and 1 duffle bag in the trunk. It felt uncomfortable to leave our other luggage in the back seat when we parked in stops along the way.
About QEEQ:8.0/10
QEEQ staff were very helpful when we said our flight may arrive late and we may be late in picking up the car. They arranged with Dollar for us to do a late pick-up.
We did wait a long time to get our car as there were two customers ahead of us and their process was far lengthier than ours. There was only one customer service person working and this greatly slowed the process, but her handling of each group was excellent. Despite the 5-6 groups waiting for service she remained calm and gave her full attention to each of us. The car was great.
“Overall, both the car company and QEEQ are highly recommended.”
About Alamo:9.0/10
The car was newer than expected, and it seemed the exterior and interior of the car had just been cleaned before the pickup, which was very good and not something to be taken for granted these days.
Pickup was a bit long but probably the previous customer had some special issues which might not be the problem of the staff concerned.
Some outstanding issue with the charges adjustment which are currently handled under the help of QEEQ Support Staff.
About QEEQ:10.0/10
The outstanding issue was initially brought to the attention of QEEQ through the in-app customer support, but that seemed was not followed up.
Subsequent email to the customer service was handled by QEEQ and a case was opened. Pending outcome, but appreciated the assistance from the support staff !!
As usual City was flawless. Speedy service, great vehicle, very competitive pricing, can't really ask for more in a rental company. That's why I keep coming back!
About QEEQ:10.0/10
Qeeq.com was great. Price drop never came into effect because the price was already at the lowest it could be with the diamond membership that I have with Qeeq. Cancelation policy is terrific. Right up to the last day is really helpful incase plans change. Qeeq is definitely my go to platform.
The service people at the pick up were rude and unfriendly since 2 women were picking up the car! To the men in front of us they were more than friendly including giving free upgrades! Vehicle had to be taken back after 6 days due to technical difficulties! Had to drive to two different cities to accomplish this! Frustrating!!
“Except the mileage limitation issue where I feel I was cheated, it was a nice experience”
About ZOOM:8.0/10
Be very careful while boling thru this agency. They advertised on the QEEQ website that they have 3000 km mileage limit but then the fine print says only 200kms per day. It would have been good if they were clear upfront. Also these guys charge cad 1000 deposit which is very high compared to the others.
Also they didn't give the car with full fuel so while returning have to do a juggling act to make sure you don't underfill gas
About QEEQ:10.0/10
The site could have been a little careful when checking what the fine print is so that it saves the customer from inconveniences. It always helps to have clear limitations of an agency
The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
About QEEQ:8.0/10
ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...
“Bad experience. Horrible car, smelled like cigarettes and very small”
About Routes:3.0/10
Routes did not give us the car we rented, they downgraded us saying the insurance we got doesn't cover the car that we ordered which was a lie. Additionaly, they did not allow for a G2 driver's license holder to drive which is also a scam. We should have been notified in advance about this limitation.
About QEEQ:8.0/10
The whole insurance and license thing should have been clear in advance
“Dodge Charges are great but not during winter conditions!”
About Thrifty:7.0/10
I was truly disappointed that at time of drop off Thrifty refused to provide a local ride to my work (less than 3 km), even though it is indicated they provide pickup and drop off rides to their customers at their website.
The staff simply indicated that they are busy and cannot provide rides at time of drop off! I had to hire a taxi for $15..
Also, instead of a pre authorization for a deposit, Thrifty had already charged me $350 for a deposit which I have not yet received back post 4 day.
About QEEQ:10.0/10
Receiving my deposit within 1-2 months is totally not acceptable!
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