25 Car Rental Brands at Toronto Airport (YYZ)

Reviewed: July 22, 2024

Todo muy bien, solo el proceso para que me dieran el carro fue muuuy lento, había mucha fila y solo dos personas atendiendo. También me quedé un poco inconforme en cómo te explican lo del seguro, creo que me salió mas caro el seguro que el carro.

Reviewed: July 14, 2024

Great service, will visit again next time!

Reviewed: July 3, 2024

It's okay.

Reviewed: June 22, 2024

Satisfied!

Reviewed: May 30, 2024

Very satisfied, they upgraded the car for free.

Reviewed: July 22, 2024

The car was not ready when I went to pick it up and I had to wait one hour . The car I booked was not available and they offered to move me into a larger SUV - which I declined as I felt the car was too big . Instead I rented a Nissan Versa which was a good fit for my needs .

Reviewed: July 18, 2024

Car upgraded. Nice and efficient staff. Wouldn't allow 2 hrs grace on return so I had to spend extra time at airport.

Reviewed: April 16, 2024

Satisfactory

Reviewed: April 16, 2024

Very satisfied

Reviewed: April 13, 2024

everything was good

Reviewed: July 22, 2024

Very satisfied

Reviewed: July 21, 2024

It was okay, quite efficient.

Reviewed: July 18, 2024

I have been downgraded as no such car or similar car was available, just smaller, with no compensation.

Reviewed: July 4, 2024

Excellent service

Reviewed: June 28, 2024

There were two spots where the paint was peeling off. After communicating, I signed a form and had no issues afterward. This potential problem was avoided. The dashboard showed 100%, making me think the gas tank was full, but it was actually the engine oil. After driving about 40 kilometers, it cost me 91 CAD to fill the tank. At the time of return, they told me there would be no charges, but the invoice showed a deduction of 97 CAD for not returning the car with a full tank. I fell into the trap! This dishonest company bets on the fact that you are a tourist (who won't come back), don't check thoroughly, can't read the receipt, and will give up on following up afterward (accepting the loss)! On the first night of using the car, I noticed something was off. I contacted the car rental customer service, and they assured me to keep the evidence and that I could file a complaint afterward. It's been nine days since I returned the car, and there is still no resolution. They claim they are still communicating with the store, but who knows how many years it would take?

Reviewed: July 20, 2024

Very good

Reviewed: June 12, 2019

great selection, but car that was promised not available. they provided an amazing upgrade but was not cleaned and was very smelly

Reviewed: June 4, 2019

Electronic voucher not accepted, accepts hard copy voucher only. Challenge if I don't have access to printer. Staff was helpful and evoucher sent to her email to be print out @ pick up location.

Reviewed: November 10, 2018

This satisfaction is for the car rental company, definitely not for QEEQ; a frustrating car rental experience. Picked up the car in Toronto on November 1st, had pre-booked for a one-way rental, but was told at the counter that the one-way fee of nearly 3000 CAD wasn't included, even though we clearly paid QEEQ, which included the one-way fee. We called the clueless customer service in China and they confirmed with the car rental company, but the car rental company was sure the one-way fee wasn't included and even showed us the order. QEEQ customer service said it might be an internal issue, which delayed our trip that day. QEEQ's mistake is extremely low-level for being in a foreign country! Please share widely for resolution!

Reviewed: July 4, 2018

Like: The car was new, in great condition and everything was working perfectly. Drop off was extremely quick and efficient and I really appreciated that. I would gladly rent again!
Dislike: The location was a little hard to find and when I tried to phone to receive directions, nobody answered. However, I ended up asking airport staff how to get in and they told me.

Reviewed: July 18, 2024

Really friendly staff at Alamo, they gave us a choice of vehicles in the category that we booked. I would use Alamo again because of this.

Reviewed: April 23, 2024

The car was newer than expected, and it seemed the exterior and interior of the car had just been cleaned before the pickup, which was very good and not something to be taken for granted these days. Pickup was a bit long but probably the previous customer had some special issues which might not be the problem of the staff concerned. Some outstanding issue with the charges adjustment which are currently handled under the help of QEEQ Support Staff.

Reviewed: April 21, 2024

i will work with Alamo again 100%

Reviewed: March 11, 2024

Satisfied

Reviewed: September 12, 2022

O carro era novinho, estava super limpo, foi uma experiência excelente.

Reviewed: July 17, 2024

Satisfied

Reviewed: May 21, 2024

Excellent! I will choose Hertz again next time. Hertz locations are usually inside the airport terminal, making pick-up and drop-off very convenient!

Reviewed: May 20, 2024

The car was very new and clean. It was so new that it still had a strong smell, especially after being parked under the sun for a while, it needed to be aired out.

Reviewed: December 22, 2023

The car felt a bit old. I rented it for 27 days, and the dashboard indicated maintenance was needed. I went back to the rental company to request a car change, but the staff said to ignore it and drive as usual. Although there were no issues afterward, I was uneasy the whole time. Negative review! Additionally, I asked about extending the rental period during my visit, but the extension cost was much higher, and I would have to return to the store at the end of the period. I decided against it.

Reviewed: March 22, 2023

El auto que alquile le hacia falta mantenimiento, gasto mucha gasolina

Reviewed: July 8, 2024

Satisfactory

Reviewed: July 1, 2024

Professional service, excellent car condition

Reviewed: June 28, 2024

Very satisfied

Reviewed: June 25, 2024

Very satisfied

Reviewed: June 25, 2024

Satisfied

Reviewed: June 7, 2024

Staff at the counter was trying really hard to make me pay for the mandatory insurance coverage (25 dollars a day!), even if I showed that it was already included in the reservation. After a really long discussion a Manager arrived and in 10 seconds confirmed that it was already included...

Reviewed: February 28, 2024

They need a much better system for pickups. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. It is only a 5-minute drive.

Reviewed: November 25, 2023

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

Reviewed: August 21, 2019

Assurance Carte Gold pas prise en compte, obligation de souscrire assurance loueur

Reviewed: August 8, 2019

The customer service rep who helped me, Nicole, was INCREDIBLE. She deserves a raise. :)

Reviewed: June 5, 2024

The car was almost brand new. The shop is run by an efficient Indian guy.

Reviewed: May 21, 2024

Poor service attitude, bad return experience

Reviewed: May 15, 2024

Service attitude was average, the return process was cumbersome.

Reviewed: January 17, 2024

They don't have early morning hours. I dropped the car off at 7 am (which isn't that early), but they don't apparently open until 9 am on Sunday. So I left the car parked in front of the door and put the keys in their drop box. I then needed to hire an Uber to take me to the airport. Which needless to say is very inconvenient. On Tuesday I get a call asking where the car is as it was supposed to be dropped off on Sunday. They also tried to charged my credit card even though they had the vehicle. Apparently, no one checked their drop box. Nor did they recognize their vehicle. Will not use this outfit again.

Reviewed: November 30, 2023

As usual City was flawless. Speedy service, great vehicle, very competitive pricing, can't really ask for more in a rental company. That's why I keep coming back!

Reviewed: June 5, 2024

I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.

Reviewed: June 5, 2024

Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.

Reviewed: June 3, 2024

The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.

Reviewed: April 22, 2024

Routes did not give us the car we rented, they downgraded us saying the insurance we got doesn't cover the car that we ordered which was a lie. Additionaly, they did not allow for a G2 driver's license holder to drive which is also a scam. We should have been notified in advance about this limitation.

Reviewed: March 9, 2024

After calling at the airport, we waited an hour for the shuttle to arrive.

Reviewed: March 27, 2024

At Iversta Rent A Car, there's a local white woman who is older than a young girl but not quite middle-aged. She gets along very well with the Indian staff. She wears a light yellow knit sweater, with sunglasses perched on her forehead, and the sweater open, revealing a hint of cleavage. Her complexion is not too fair, and she has a leathery tan, with signs of aging visible on her face. She has a sharp nose and a piercing gaze when arguing with customers. This car rental company is near Toronto Pearson International Airport and has a high volume of customers in the morning, making the store very crowded. If a client approaches her desk, she impatiently waves them away with a curt 'Have a seat!' She walked behind the two Indian staff members at the counter, gently squeezed the shoulder of the one on the right, and softly said, 'I'm your daughter.' Then she gently stroked the beard of the Indian staff member, who looked as gentle as an angel from the Bible. Before the store manager could intervene, she whispered a few words to the Indian staff members and then dealt with a customer issue by fining them CAD 300 for spilling water on the car seat, subsequently canceling their future rental orders.

Reviewed: February 20, 2024

I've rented cars several times in North America, and this was the worst experience.

Reviewed: December 11, 2023

A rental company with extremely poor service. Nowhere in the world have I encountered such difficult staff, particularly the Indian employees at this company! Even though my registration information was extremely detailed, they still did not accept the additional insurance purchased through the Zuzuche platform. They forcibly withheld a pre-authorization of 2500 CAD for car insurance and 700 CAD for traffic violations, which are estimated to be held for two months. This company taught me a lesson; I would be a fool to choose this company for car rentals again!

Reviewed: December 15, 2022

ser bilingues o un poco de mas cordialidad ya que hay mas formas para comunicarnos

Reviewed: September 5, 2022

The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.

Reviewed: February 24, 2024

Satisfactory

Reviewed: March 20, 2019

The rental counter is not far from the exit. I was able to find it without much trouble despite pushing a cart with two large suitcases. The process was straightforward. The lady at the counter was very friendly. She asked for my preference when selecting the car. After I checked the car and pointed out some issues (mainly that there was no spare tire, which she didn't seem to be aware of either), she immediately gave me a different car. The return process was also simple; they just asked if there were any damages and checked the fuel gauge.

Reviewed: October 12, 2017

No mention of the car

Reviewed: October 8, 2017

The process of picking up and returning the car went relatively smoothly. Nothing special to mention. Overall, the service was satisfactory.

Reviewed: January 18, 2024

Very satisfied

Reviewed: December 23, 2023

Satisfied

Reviewed: December 21, 2023

Be very careful while boling thru this agency. They advertised on the QEEQ website that they have 3000 km mileage limit but then the fine print says only 200kms per day. It would have been good if they were clear upfront. Also these guys charge cad 1000 deposit which is very high compared to the others. Also they didn't give the car with full fuel so while returning have to do a juggling act to make sure you don't underfill gas

Reviewed: August 24, 2023

The counter staff service was pretty good.

Reviewed: July 13, 2022

No tenía llanta de refacción. El chico que atendió muy paciente ya que mi inglés no es muy bueno .

Reviewed: July 12, 2022

The car was clean and staff were friendly and efficient. The biggest downside was the offsite location of the car pickup from the airport. I had to wait over 30 minutes for the shuttle to arrive after letting the rental agency know I was at the terminal. Overall it took almost 1.5hours from landing to car pickup. However that is probably reflected in the competitive pricing. I will use them again if I am travelling alone, but if travelling with a family and children then will opt for an airport pickup location.

Reviewed: November 5, 2023

The price is indeed a bit cheaper, and the car is in good condition. However, it was difficult to get a hold of someone by phone at the airport for pickup and drop-off. I had to take a taxi to get there.

Reviewed: March 17, 2020

The green motion representative was good and polite. I had very good experience at the counter and the pickup and drop has been smooth always.

Reviewed: November 7, 2019

My first time using the company. I liked the experience so far.

Reviewed: November 1, 2019

Overall its good

Reviewed: November 1, 2019

Reviewed: August 21, 2023

When I picked up the vehicle I was surprised they had given me the car I wanted. Other operators have me a like for like. The service was brilliant and the professionalism of the people there was very high. I would definitely hire from this company again 100/100

Reviewed: October 24, 2022

The SurPrice is wonderful in services. The pick-up person is friendly.

Reviewed: October 21, 2022

Good value

Reviewed: August 11, 2022

York car rentals was great! Quick service, best price in YYZ and what an amazing vehicle to tour Ontario in! A brand new Bronco! Booking was super easy and they were flexible on our drop off when we were caught in traffic. 10/10 would recommend and will use again for my travels in Ontario.

Reviewed: September 28, 2022

They tried hard to upsell the insurance. The car was missing A pillar covering which resulted in loud wind-breaking noise.

Reviewed: March 10, 2020

I encountered one problem 15 minutes after leaving the pick up place, the low tire pressure sign came up, the next day I have to stop at a gas station and spend $1.50 to inflate the rear passenger tire.

Reviewed: August 25, 2020

Car was provided with empty tank, and we had to pump one wheel 4 times during our renting period!!! No issues besides that.

Reviewed: July 21, 2019

the customer care guy Mr Joe has misguided us. he don't have knowledge and due to that we have wasted time and money. you want to know real incidence then call me 5126448040

Reviewed: April 22, 2019

Terrible rental company, do not rent from them. The car I reserved was not available, they did not refund me, no one answers the phone, and they did not provide a shuttle service.

Reviewed: February 28, 2019

The flight was delayed, and I was told all cars were rented out. No car available!

Reviewed: November 10, 2018

Terrible car rental experience. Picked up the car in Toronto on November 1st and wasted over two hours at the counter. Previously booked a one-way rental, but at the counter, we were told that the one-way fee, nearly 3000 CAD, was not included. But we had clearly paid all fees including the one-way rental fee through @ZUZUCar. Called the useless customer service in China to negotiate. During the call, the customer service also confirmed with the car rental company, but the car rental company was very sure that the one-way fee was not included. They also showed me the order. ZUZUCar's customer service said it might be an internal operation issue, which delayed our trip for that day. Currently, ZUZUCar has not given any response on how to solve this issue. It's a super low-level mistake by ZUZUCar! No one has handled it so far, seeking wide attention to get this resolved!

Reviewed: June 11, 2020

The car return process was quick and convenient.

Reviewed: September 10, 2019

The counter staff were helpful and glad they understood I was in a tearing hurry as I was rushing to the airport while returning the car. Car was in perfect condition and a drivers delight. Thanks

Reviewed: September 9, 2019

Booked car not available. When asked staff simply said not available. Does not have any regrets towards not supplying requested car.

Reviewed: August 6, 2019

Rental location had a different name.

Reviewed: April 12, 2020

Far from the airport, no shuttle service, had to find it ourselves.

Reviewed: March 27, 2020

Simple and hassle-free, returned smoothly.

Reviewed: October 10, 2019

Not good

Reviewed: October 4, 2019

Managed by zoom rent a car. Great experience keep it up

Reviewed: September 24, 2019

Great experience good staff less time consumed

Reviewed: August 23, 2019

I encountered a contract scam with the company and am currently appealing. It was a very unpleasant experience. How can the rental platform allow such a fraudulent company to exist?

Reviewed: October 9, 2018

1. Picking up and dropping off the car is extremely inconvenient, very frustrating. The car rental company is located far from the airport. Upon arrival at the airport, you need to call the rental company at 1-647-6914042. However, this number only provides automated voice service, and there is no option to reach a live representative or request a shuttle. You end up waiting at the airport without being able to contact them. Calling QEEQ customer service also didn't help, as they couldn't reach the rental company either. I had to wait until the rental company's shuttle happened to drop off other passengers. Overall, the pickup and drop-off process is very inconvenient, and I strongly recommend against renting from this company. 2. The staff forced me to buy their insurance at a high price. I told the staff that I had already purchased insurance through QEEQ, but they didn't believe me and demanded proof of purchase. QEEQ did not provide a certificate but did show coverage amounts. The staff then claimed that the 50,000 RMB coverage from QEEQ was insufficient and insisted I buy their insurance with a 25,000 CAD (125,000 RMB) coverage. They explicitly stated that without purchasing their insurance, I couldn't rent the car. After wasting 1-2 hours and with no help from QEEQ customer service, who suggested I purchase the insurance and claim later, I had no choice but to buy their overpriced insurance. Overall, the mandatory insurance purchase and poor attitude strongly suggest avoiding this rental company. 4. They falsely accused me of causing a small scratch on the car's underside. The car swap severely disrupted my trip, so I didn't thoroughly inspect the replacement vehicle. The staff assured me that minor scratches wouldn't matter. However, when returning the car, they found a small scratch underneath and forced me to pay 800 CAD for repairs. Although QEEQ customer service said I could claim this through insurance, the rental company's behavior was appalling. It feels like they use various tactics to extort money from customers. I strongly advise against renting from this company. 5. Staff repeatedly made billing errors when I returned the car. I had pre-paid part of the rental through QEEQ and was supposed to pay the rest on-site. The initial bill included both the rental fee and mandatory insurance. When I mentioned the pre-payment, the staff denied it and claimed the pre-payment was made to QEEQ, not them. After some frustration, they finally discovered I had rented from Right Cars and found my order, confirming my pre-payment. Then, they unexpectedly waived the mandatory insurance fee, contradicting the initial insistence at pickup. This inconsistency and unprofessional behavior are unacceptable. The rental company near Toronto Airport, Right Cars, is extremely unprofessional and has poor customer service. I strongly recommend against renting from them.

Reviewed: August 26, 2018

Like: Very helpful, stayed late so I could return the car after hours.

Reviewed: August 16, 2014

The company is small and doesn't have a direct office at the airport. Even though I had specified airport pick-up in advance, there were no clear signs upon arrival. After several inquiries and phone calls, I found out that I needed to take a quick rail to another terminal's shuttle bus point. I waited there for a long time before meeting the rental company’s representative. After being picked up, we had to drive about 5 kilometers away from the airport to their office to complete the paperwork. Similarly, for the return, we had to go to the office first, then be driven to the airport shuttle point, which was still some distance from the international departure terminal. This process is very inconvenient for travelers with a lot of luggage or with children. Additionally, the staff repeatedly insisted on adding insurance for the car's occupants (10 CAD per day). We were not familiar with the local regulations, so we signed the agreement. However, after consulting with local friends later, we learned that this type of insurance is generally unnecessary.