18 Car Rental Brands at Toronto Airport (YYZ)

Reviewed: September 20, 2021

They tried to give me a smaller car than what I had booked. When I argued I got given a minivan which was bigger. The car was good but hadn’t been cleaned. It still had rubbish in it from the previous renter and had a horrible smell

Reviewed: July 7, 2020

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

Reviewed: July 29, 2019

When i arrived the car was not ready. We wait for a lot of time, and them they give me a bigger car.

Reviewed: June 22, 2019

Great service

Reviewed: August 25, 2019

Tout a été fluide pour récupérer la voiture

Reviewed: August 23, 2021

I would happily rent from this company again!

Reviewed: March 14, 2021

These guys were very efficient and easy to deal with. I had a flat tyre and they let me borrow their portable air pump to add some air in the tyres so I could bring it in. They fixed the tyre very quickly as they knew I was pressed for time. Very friendly efficient staff.

Reviewed: December 30, 2019

Way too many unexpected charges. The car also stinks from inside and was damaged on the outside. On top of it i did not get the car i wanted, i got an suv

Reviewed: December 30, 2019

Major surprise was the office was closed on Dce 26th. Not anywhere nor did anyone ever mention this to me. I had to spend $30 additional for a cab to the airport. This was quite poor, to bad as everything else was great.

Reviewed: November 7, 2019

Good experience, would rent with them again.

Reviewed: August 25, 2020

Car was provided with empty tank, and we had to pump one wheel 4 times during our renting period!!! No issues besides that.

Reviewed: July 21, 2019

the customer care guy Mr Joe has misguided us. he don't have knowledge and due to that we have wasted time and money. you want to know real incidence then call me 5126448040

Reviewed: August 11, 2020

Car was new and in a very good conditions.

Reviewed: May 25, 2020

The quickest service ever at an airport. The best day of arrival at an airport and getting a car without any upsell from the customer representatives of Alamo

Reviewed: March 3, 2020

Amazing

Reviewed: February 5, 2020

The car was exactly as advertised . Counter staff was courteous prompt and professional . Will definitely use them again .

Reviewed: October 10, 2019

Very smooth and just little things about the insurance. I bought the extra for insurance. Don’t understand why they kept saying I still have to buy another one..

Reviewed: August 4, 2020

The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.

Reviewed: September 9, 2019

First, they did not have a full size car. I ended up with a Honda civic which was too small. I had to spent a lot of time to convince the guy that I booked a full size car. Then with so many things going on, I forgot to ask my drivers license back before I drove away. I wish they could remind me. The vehicle was in good condition, its jut not what I booked

Reviewed: September 2, 2019

When returning the car, I had to find my own way to the airport from Iversta as they were closed, I paid additional cost of $18 for taxi, because the “free shuttle” wasn’t available at Iversta. I had a cell phone with me to call for a taxi, otherwise it would have been disaster.

Reviewed: August 29, 2019

Car condition was not good.

Reviewed: August 24, 2019

Staff tried to suggest that damage was done to front of vehicle by passing hand below spoiler. Was not done when vehicle was picked up

Reviewed: July 30, 2020

Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.

Reviewed: April 10, 2020

Great price, nice vehicle.

Reviewed: March 4, 2020

I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.

Reviewed: February 25, 2020

Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.

Reviewed: February 8, 2020

The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...

Reviewed: March 25, 2020

Car not clean. Had to return. Even second car had not been cleaned well

Reviewed: July 28, 2018

Like: Huge upgrade in the car at the counter

Reviewed: March 23, 2020

Very rude staff not understanding how it feels after you land from a 15 hours flight, insisting to charge a full day cause i had arrived an hour early than my pick up time !

Reviewed: January 3, 2020

excellent and quick service

Reviewed: September 10, 2019

Good

Reviewed: September 5, 2019

提携他社との共同カウンターだとは事前に知らなかったので戸惑った。

Reviewed: September 4, 2019

Only fault was the car was not ready for pick up and we had to wait for it.

Reviewed: March 17, 2020

The green motion representative was good and polite. I had very good experience at the counter and the pickup and drop has been smooth always.

Reviewed: November 7, 2019

My first time using the company. I liked the experience so far.

Reviewed: November 1, 2019

Overall its good

Reviewed: November 1, 2019

Reviewed: September 2, 2019

Counter staff excellent but car was dirty

Reviewed: March 10, 2020

I encountered one problem 15 minutes after leaving the pick up place, the low tire pressure sign came up, the next day I have to stop at a gas station and spend $1.50 to inflate the rear passenger tire.

Reviewed: March 4, 2020

Quick and efficient pick up and drop off

Reviewed: March 3, 2020

Dirty car inside and out

Reviewed: December 26, 2019

Everything went extremely smoothly. when you are tired from a long 12+ hour flight you really appreciate facing absolutely no hassles, everything is exactly as was promised. Except for the free upgrade - that was not guaranteed, just a nice surprise.

Reviewed: October 5, 2019

Very recommended. Easy check in n check out. Excellent car condition. Excellent staff.

Reviewed: October 2, 2019

The vehicle was in very good condition and the staff were really helpful through the process. Definitely recommended.

Reviewed: February 1, 2020

It'd be great if Budget could send a fee breakdown email for the credit cards charges.

Reviewed: September 13, 2019

Quick turnaround and they upgraded the car

Reviewed: September 3, 2019

The billing had A little discrepancy. I was overcharged. I have fontscted customer service and hopefully they should be able to sort it out

Reviewed: August 20, 2019

Kia sorento : boîte auto dépassée par les événements et moteur creux. Parfait pour la ligne droite sur route plate. Un cauchemar en montée et en descente. Presque une heure d’att Pour récupérer le véhicule, trop long.

Reviewed: August 18, 2019

Yes

Reviewed: October 4, 2019

Managed by zoom rent a car. Great experience keep it up

Reviewed: September 24, 2019

Great experience good staff less time consumed

Reviewed: August 16, 2019

ガソリンが満タンで借りれるはずが、100キロ近く走行していた車だとわかった。 残り走行距離が650キロだったのだが、ガソリンを満タンにすると、760キロとモニターに出ていて、非常に残念だった。返却時に伝えたが、全くとりあってもらえなかった。新しい車だったが、前使用者のゴミも置いてあり、清楚しているのか疑問だった。もう二度と借りたくない。

Reviewed: August 9, 2019

Not happy with service. They treated us like children, scolding us for doing exactly what they told us to do, and lots of teeth sucking and head shaking. Advertised price was nowhere near what we paid due to mandatory add-ons. Waste of money, a big national company would had been cheaper, easier and more professional.

Reviewed: July 30, 2019

Even though I ordered on line everything, when I went to pick up the car the lady on the counter took advantage of my jet lag and made me purchase extra insurance which I found out I didn’t need.

Reviewed: September 24, 2019

The car was below expectation as was old and damaged no Ariel for radio, and wing mirror stuck on with tape

Reviewed: September 4, 2019

The car was dirty and not cleaned. It was a long wait and they were interested in selling the insurance. A pathetic argument was brought that my insurance is for Calgary only, so you had to buy the insurance from Zoom.

Reviewed: August 10, 2019

Overall it was it was good, I had no problems

Reviewed: July 27, 2019

First i rented a Toyota Camry and i got a Hyundai sonata, and that was not that bad, when i was receiving the car there was a minor scratch in the right bottom corner that i told the Zoom about and they stated this is a minor thing but when i returned the car they stated that his is a new scratch and they made me pay $500 for it, this is unfair for 2 reasons 1 - i did not scratch the car 2 - i had a full insurance on the car. why did i pay almost the same amount of the car rental on the insurance if it does not cover me as for Zoom they need to reconsider their customer service policies and they have to be fair with customers

Reviewed: July 20, 2019

Good car, great experience. Car hire a little out of the way but not inconvenient - that element is 4/5, but otherwise all 5/5. Would come back every time.

Reviewed: September 10, 2019

The counter staff were helpful and glad they understood I was in a tearing hurry as I was rushing to the airport while returning the car. Car was in perfect condition and a drivers delight. Thanks

Reviewed: September 9, 2019

Booked car not available. When asked staff simply said not available. Does not have any regrets towards not supplying requested car.

Reviewed: August 6, 2019

Rental location had a different name.

Reviewed: March 2, 2019

They were terrible. I reserved an Toyota RAV4 for the snow storm coming to Toronto. When I got there they said they had no SUV’s even though there was one sitting in their driveway. “That’s for someone else”, they said. Garbage.

Reviewed: August 8, 2019

The customer service rep who helped me, Nicole, was INCREDIBLE. She deserves a raise. :)

Reviewed: August 8, 2019

Horrible service from Tabitha at the Mississauga airport location. We pre booked a seven seater SUV and when we got there at 8:00am she told us there were no cars and we have to wait (but didn't give us any estimated time). Two hours later a van came and we asked for that one, she said no as we PRE-ORDERED a Santa Fe. On the confirmation it says you will get the santa fe or something SIMILAR. Finally we asked to speak to the manager on duty and got the van, ZERO communication amongst the staff and Tabitha's customer service was the worst we have EVER experienced, she should not be a face of Discount customer service or any customer service for that matter. Following this 2.5 hour horrible waiting experience, we had to ask to be comped for our waiting time and asked her to wave the extra KM fee and she made a big deal over this. We paid $50 to have the van delivered in Toronto and the Jarvis location called us on our drive back to the city and said we need to have the van there by 4:00 pm although TABITHA wrote down delivery 8:00 pm, they then wanted us to take it back to the airport location or they would charge us an extra night for having it. Eventually, we got approval from the manager again and on the Tuesday dropped it off.

Reviewed: August 21, 2019

Assurance Carte Gold pas prise en compte, obligation de souscrire assurance loueur

Reviewed: June 12, 2019

great selection, but car that was promised not available. they provided an amazing upgrade but was not cleaned and was very smelly

Reviewed: June 4, 2019

Electronic voucher not accepted, accepts hard copy voucher only. Challenge if I don't have access to printer. Staff was helpful and evoucher sent to her email to be print out @ pick up location.

Reviewed: July 4, 2018

Like: The car was new, in great condition and everything was working perfectly. Drop off was extremely quick and efficient and I really appreciated that. I would gladly rent again!
Dislike: The location was a little hard to find and when I tried to phone to receive directions, nobody answered. However, I ended up asking airport staff how to get in and they told me.

Reviewed: August 26, 2018

Like: Very helpful, stayed late so I could return the car after hours.