15 Car Rental Brands at Darwin Airport (DRW)

Reviewed: August 12, 2019

There's no sign. How am I supposed to find ACE? Directions to ACE rentals ended up in staring at a fence! You "closed the gate" before I arrived, and I had to argue with a staff member to get it opened again. Pretty shitty start to the holiday.

Reviewed: July 15, 2019

Reminder that there is a shuttle service to pick up vehicle as we thought it was an airport pick up but other than that once I found the number all was very straight forward. Thank you we enjoy our car and we’re very happy with the service once this was resolved

Reviewed: October 21, 2019

should be mentioned that people need to call at Hertz counter

Reviewed: July 13, 2019

Signage on pick up spot was Ace car - I was looking for easy car rentals . Perhaps I missed that info in pick up email . Our automatic i30 was perfect for our stay

Reviewed: August 12, 2019

The car's downward slope sensor was faulty and the sensor kept blinking on the dashboard, which was distracting to me as a driver. Otherwise the service was good and the condition of the car (cleanliness, smoothness of drive etc.) was good.

Reviewed: September 17, 2019

The car exceeded all expectations. I arrived in Brisbane a day early and phoned ahead to see if I could receive a refund on the day not needed and the answer was yes. When I arrived to return the car they were unable to do this on their computer system so that was very frustrating having to return the car twice.

Reviewed: May 9, 2019

Our flight arrived late at 2am in the morning just as the Hertz counter was closing. We were given our keys and took out top insurance offered by your staff member. After a long walk to the vehicle we realized how damaged the car was but it was too late to go back as the counter was closed. We paid top insurance for car that was likely uninsurable due to its condition, balled tyres, dents and panel damage all over the car- the car was completely unsafe particularly for the weather but also the long road trips we had planned. We phoned to complian an the lady sounded completely uninterested. We were told the manager would phone us to discuss but received no contact. We are completely unhappy with the service and condition of the car and the amount we paid to insure a vehicle that was already in such poor condition.

Reviewed: June 6, 2019

Favorably impressed with the service and car

Reviewed: August 21, 2018

Like: Price
Dislike: Nothing

Reviewed: September 11, 2019

Consistently quality rental service without any worry of being pinged for damage to the car that already existed.

Reviewed: June 29, 2019

I didn't like the idea that I arrived Darwin at 5am and had to wait for one hour for the counter to be open. I did noticed that other rental companies open 24 hours...

Reviewed: August 8, 2018

Like: Excellent car, new and very clean. The guy at the drop off area was extremely helpful, very friendly and made sure all of my items were out of the car before he would let the cleaners take it, top marks to this gentleman a very positive to the previous young lady at the service desk.
Dislike: The young lady at the service desk was extremely rude; instead of looking at me she looked down at me, no smile, didn't explain the conditions properly as my insurance was through easy car hire, after she looked at my print out from easy car hire regarding the insurance her response was rather abrupt and unfriendly. Did not properly explain the $100 deposit they imposed on me, it told her I had already paid a deposit to easy car hire. Maybe I got some of it wrong but she was damn right rude and unhelpful. The experience left a very bitter taste in my mouth. I have hired many cars in my life time but never experienced such bad customer service before. I was the only customer there I got the feeling she didn't like dealing with older people. Changed my mind about every hiring a car from Europe Car Hire in Darwin again.

Reviewed: July 11, 2019

We picked up the car at around 5am in the morning on July 5th, and gave them our credit card for deposit purpose. However, we realised we were charged $196+ immediately for no reason as the total amount in the invoice is only $29+ for baby car seat. We wrote to them via email as after service calling is not available, until now we haven’t received any response! Don’t think I will use Avis any more!

Reviewed: February 28, 2018

Like: Ease of rental. Price was awesome.
Dislike: Distance to Rental car park in teeming rain (or midday sun and high humidity) hauling a suitcase in Darwin. Was a drowned rat at both pick up and drop off. Flooding to covered walkway ensured footwear was drenched too. I think a courtesy call or email during my six week rental would have been a great customer service.

Reviewed: June 15, 2019

The initial car hire was not cheap and additional charges were applied at pickup. The additional mileage charges were more than described or expected.

Reviewed: March 23, 2019

Was give a free upgrade to Mitsubishi asx

Reviewed: July 5, 2019

Second time I've used Alamo & will use again. Would rather prefer a car without damage though...doesn't look good

Reviewed: October 20, 2017

Like: The staff member was friendly and explained things clearly and helped with a map knowing we had never been there before. We got a free upgrade due to the car we booked not being available - better than expected!
Dislike: Got a bit confused on refilling the petrol as the paperwork was not clear in showing the car was unleaded - so had to ask petrol station staff for help.

Reviewed: September 17, 2018

Dislike: Car did not match the keys i was given. Fortunately the staff member on shift rectified the problem quickly and efficiently.

Reviewed: July 23, 2018

Dislike: The cost was nearly $60 more than when we booked. I can only assume that the 10 days it took to come through was because you were waiting for the exchange rate to allow you to charge more.

Reviewed: January 6, 2020

Great car. Easy pick up and dropoff

Reviewed: September 17, 2019

Car received in good condition and collection instructions were clear.

Reviewed: September 21, 2019

Good, clean car for great value

Reviewed: August 3, 2019

Self collect my car as it was beyond opening hours but the whole process was smooth. Instructions was given clearly & collection of the car was smooth. Hard a little trouble at the start but staff over the phone was great.

Reviewed: July 29, 2019

Bargain gave me the car I booked. The confirmation given by Easycar referred to a smaller car but a phone call to Bargain and I was allocated what I had booked.

Reviewed: July 22, 2019

The vehicle was in immaculate condition, ran smoothly and we returned in very good order with any marks, scratches etc. The lady at the check-in counter was very friendly and helpful.