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+44-2035140670
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+81 3-4578-4029
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+54-2657459025
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+56-226665927
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+57-6017940262
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+60-392125422
From Mexico
+52-7449800692
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+64-99508740
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+51-17009061
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+41-445514539
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+66-25088458
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+65-31585008
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+61-1800-507-258
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+90-850-390-7486
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+39-800729010
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+351-304500663
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+55-6140426960
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+33-970019487
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+972-23752163
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2532050342
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2532050342
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CAR RENTAL REVIEWS ON EASIRENT AT HEATHROW AIRPORT, LHR

Average rating on Easirent at Heathrow Airport: 5.7 /10

Armand Church

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Reviewed: Wed, Sep 12, 2018
About Easirent: 2.0 /10
Arrived on time to pick up the car, but was informed there were no cars available; waited an additional 2 hours.

Hiram Chaplin

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Reviewed: Wed, Aug 29, 2018
About Easirent: 2.0 /10
The reserved car model was not available, no solution provided, extremely poor attitude.

Les Strong

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Reviewed: Wed, Aug 29, 2018
“Drive Around England”
About Easirent: 2.0 /10
ERSIRENT at London Heathrow Airport (KV) took advantage of the language barrier. Despite repeatedly showing the printed statement from the rental service about not needing additional insurance, and stating in English 'I have all cover, no need other cover!', the staff didn't mention the £1250 deposit option. When I repeatedly confirmed if the three charges were all deposits, I got a confirmed response that 'ALL will come back to me.' However, when I returned the car, the staff said this was a charge and wouldn’t be refunded. They maliciously upsold the insurance. Essentially, I rented a car and ended up with two full insurance policies, costing me significantly more than usual. This has caused me substantial financial and mental distress. Customer service is handling it, and I hope for a good outcome.

Archibald Samuel

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Reviewed: Wed, Aug 15, 2018
“London-Cardiff-Snowdon-Holyhead-Lake District-Liverpool-London”
About Easirent: 6.0 /10
Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.

J.Lock

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Compact | Ford Focus or similar
Reviewed: Tue, Jan 2, 2024
“Good price - but a little less convenient”
About Easirent: 8.0 /10
Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.
About QEEQ: 10.0 /10
it was good, my points keep 'expiring' so they are basically not worth anything, always disappointing when companies do that with loyalty points. Unclear if I got an upgrade or not having gone with the diamond membership.

Elsa Camp

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Reviewed: Tue, Aug 7, 2018
“london-cotswold-portsmouth-london”
About Easirent: 10.0 /10
The shop is small, but the service is acceptable.

Natalie Springhall

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Reviewed: Tue, Aug 21, 2018
About Easirent: 2.0 /10
This was the worst experience I've ever had. I kept getting harassed by the receptionists of Indian and Pakistani origin, while the car rental service kept shirking responsibilities. 1. They aggressively pushed for insurance, and when I declined, they started finding excuses. 2. They demanded my return flight ticket. When I showed them my itinerary from the airline, they claimed they couldn't read Chinese and refused service without a return ticket. When I called the rental service, they said they couldn’t resolve it. I had to barge into their manager's office, and only then their attitude changed and they processed my rental. 3. They claimed my Visa chip card wouldn’t work, and said if I used a magnetic stripe card, I’d need to buy full insurance, stating that the insurance from the rental service wasn't valid. When I called the service again, they still couldn't resolve it and instead suggested I contact the bank and mentioned we should have opted for a bigger rental company, implying they don't guarantee smaller ones. I had to barge into their manager's office again to get the issue resolved. Meanwhile, others in my group at a different counter had no issues. What problems can the rental service actually solve?

Berton Harold

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Reviewed: Thu, Sep 20, 2018
About Easirent: 2.0 /10
The paperwork took over an hour. Terrible service. I booked an SUV but they gave us a station wagon. If I had known, I would have booked a station wagon from the start since it's cheaper. They charged £120 for a second driver and said it could be refunded if canceled, but it turned out to be a scam.

Carl Hobbes

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Reviewed: Thu, Sep 20, 2018
About Easirent: 2.0 /10
It took over an hour to complete the paperwork. Terrible service. I booked an SUV but got a station wagon instead. If I had known, I would have booked the station wagon from the start, since it's cheaper. They charged £120 for a second driver. When I wanted to cancel, they told me it was fine and that I would get a refund, but I never received it.

Duke Jean

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Reviewed: Thu, Aug 16, 2018
“London-Cambridge-Edinburgh-Scottish Highlands-Lake District-Oxford-London”
About Easirent: 6.0 /10
The line was long, and I waited half an hour to pick up the car.

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Compact | Volkswagen Jetta or similar
Reviewed: Thu, Aug 11, 2022
“My worst of 3 in 6 weeks”
About Easirent: 4.0 /10
Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage
About QEEQ: 9.0 /10
Easy to use but should avoid easirent. Poor experience.

Wallis O'Casey

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Reviewed: Sat, Dec 1, 2018
“London-Liverpool-Newcastle-Edinburgh-Scotland-Manchester-Lake District-Cambridge”
About Easirent: 2.0 /10
Extremely dissatisfied, severe mistreatment of customers. They claimed our car was too dirty to tolerate. If they say it's intolerable, does that make it so? We still had time before return, and we were willing to take the car for a wash, but they said once the car entered their store, it wouldn't be allowed out. We still had over an hour before the return time, but they wouldn't let us leave. The cleanliness standard was entirely up to them. I didn't think it was dirty, just had some sand and mud inside from our trip to the Scottish Highlands. Isn't that normal? They delayed our time to catch the flight, insisting we pay a £100 cleaning fee. I just want to ask, does cleaning need to cost £100? I will never choose this company again, very dissatisfied. Goodbye!

Vic Ezekiel

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Reviewed: Sat, Aug 25, 2018
“Heathrow, Oxford, Windsor, Heathrow”
About Easirent: 6.0 /10
Arrived at the store at 9:30 PM. The first floor was empty, and I only found an A4 paper directing me to the second floor after looking around. The process took about 15 minutes; the guy was wearing headphones, so he was slow. The store is entirely staffed by Indians, who are not very efficient. Returned the car at 5 PM. The whole process took 50 minutes because all the staff were busy. Unlike big companies like Hertz, they took a long time to check the car.

Payne Camilla

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Reviewed: Mon, Sep 3, 2018
“Driving in the UK”
About Easirent: 6.0 /10
Slow

T.Serghi

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Compact | Ford Focus or similar
Reviewed: Mon, Sep 18, 2023
“Stress free!”
About Easirent: 10.0 /10
The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.
About QEEQ: 10.0 /10
Great smooth systems

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Special Van | Vauxhall Astra Combo Van or similar
Reviewed: Mon, Oct 17, 2022
“Efficient”
About Easirent: 10.0 /10
Fast, easy and straightforward
About QEEQ: 10.0 /10
Relatively easy to book and price reduced prior to rental period.

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Compact | Ford Focus or similar
Reviewed: Mon, Jun 15, 2020
“Terrible stay away from easirent rental”
About Easirent: 2.0 /10
The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch
About QEEQ: 10.0 /10

Nathan Thomson

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Reviewed: Fri, Sep 28, 2018
“From South to North of England”
About Easirent: 2.0 /10
Very dissatisfied. The provided car did not match the booked model. I booked a Sharan, but got a Citroen Picasso C4 instead. They claimed it was the same class, but their attitude was irresponsible. It took five hours of negotiation at pickup, delaying our trip.

Jack Yeates

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Reviewed: Fri, Aug 31, 2018
About Easirent: 2.0 /10
They almost didn't rent us the car and said they couldn't do anything! The reason was that the staff couldn't process our Chinese credit card and refused to take cash. Fortunately, the rental platform customer service was helpful and contacted another company for us! Just as we were about to leave angrily, an employee figured out how to use the Chinese card and finally rented us the car, but there was no apology or compensation! It seems to be a small company with very few Chinese customers.
About QEEQ: 10.0 /10

Kenneth Temple

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Reviewed: Fri, Aug 3, 2018
About Easirent: 6.0 /10
Make sure to inspect the vehicle carefully. When returning the car, they charged over 600 pounds for a barely visible scratch on the rear bumper. Compared to big companies, their integrity is noticeably lacking.
About QEEQ: 8.0 /10

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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