CAR RENTAL REVIEWS ON ACE RENTAL CARS IN AUCKLAND

I have booked cars before and this time was the only that I didn't like much. The car wasn't economy as said before, also it was an old car, which made me be worried with some noises during the trip. Also the price on the app was totally different.

Like: Everyrhing
Dislike: Nothing

The car had milk or something previously spilled in it. The car really stank and was very unpleasant. I wouldn't give that to a paying customer. Disappointed we paid for the rental and got given a car that clearly had a bad smell. Disappointing considering the rest of the process was great.

Like: I used Hyundai, very nice condition car. Staffs are friendly. Easy to pick up and drop off. Reasonable price. Quite close to my house. Everything was perfect. Thank you

Like: I booked 3 cars for 12 people on Anzac day morning, at first. It was quite busy day. When I got ACE company, staff suggested 1 van and 1 car with reasonable price. Much better for me. Thank you so much.

Like: Easy booking, picking up and dropping off. Quite close to the Britomart.

Ace Rentals were helpful

Service excellent. Pleasant to deal with. Met our needs.

I haven’t got deposit fee $750. I was wondering when you will return this cost.

The car was old. They charged me anonther insurance or else i would put a deposit of $2000. Easy rent cars already charged me with insurance. So i ended up paying 2 insurance. Which is so unfair. Because ace did not accept the insurance of easy rent cars.

The car had a shirt as fuel lid and wasn't in perfect condition either, but it went well though.

The rental location is across the street from the airport and not clearly marked for pedestrians. The car seat we asked for was missing the shoulder straps so we had to ask for another. The vehicle was old and computer console was in Japanese. Van met its needs though and ran well. Was clean and easy return and courteous staff.

Like: very efficient
Dislike: very satisfied.

Excellent car, only very slight quibble on a remote with flat battery. High mileage but drove very well.

Counter staff is nice and Car is the same as pictures

The GPS within the car was pricey, so unfortunately we had to buy a sim card which was wasting our time, as we hadn't been informed of the GPS charges. The staff were friendly about it, but they rushed the service a little it seems.

Car was damaged and in poor condition inside and out. When we mentioned this the counter staff didn't seem to care. We weren't shown around the car or given instruction. It had alot of miles on the clock and we were concerned it would get us to our destination. The age and condition of the car it should not be on the road for hire. For the amount of money we paid for hire we did not expect to get something as old and damaged. We are going to put in a complaint to both ACE and AXA insurance. We are still awaiting the return of the $750 holding fee from ACE.

Never used before but would definitely use again

The staff at pickup weren't very helpful and kept us waiting a long time for a car that looked like it had been through the wars. The passenger seat was extremely uncomfortable and the car was not new. It also smelt like the previous occupant smoked. The drop off location was not easy to find. Would not use this company again.

Charged us for picking up the car an hour earlier as we got moved to an earlier flight. Other than that a positive experience.